> For the complete documentation index, see [llms.txt](https://help.palmstreet.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.palmstreet.app/buyer/explore-palmstreet-features/how-to-earn-free-shipping-during-a-live.md).

# How to earn free shipping during a LIVE

Some sellers offer **free shipping** during their LIVE shows when you spend over a certain amount. Here’s how it works and what to expect.

### During the LIVE

* You pay for **items only** when you place an order
* Shipping is handled **after the LIVE ends**
* You’ll see if free shipping is available and how much you need to spend to qualify

<figure><img src="/files/4FJTQU0AElxPmqPU4hzu" alt=""><figcaption></figcaption></figure>

### After the LIVE ends

* All orders you placed during the **same LIVE** are reviewed together
* If your total spend **meets the free shipping requirement**, shipping is **free**
* If not, the shipping fee is **automatically charged** to your default payment method

**If a shipping payment is needed:**

* You’ll have a payment window to complete the shipping fee
* Once shipping is settled, your order will be prepared for shipment

### Shipping pre-authorization (temporary hold)

After your first purchase during a LIVE, we’ll ask you to approve a **$30 temporary hold** on your payment method **in case shipping payment is needed**.

* This is **not a charge**, just a temporary hold
* Any unused amount is **automatically released** after the LIVE
* If your order qualifies for **free shipping**, the full $30 is returned

**Why we do this**\
This helps make sure shipping can be processed smoothly after the LIVE and avoids delays.

### Important things to know

* Free shipping only applies to orders placed during the **same LIVE**
* Orders won’t ship until shipping is fully settled

### FAQs

<details>

<summary><strong>Will I be charged twice for shipping?</strong></summary>

**No.** The $30 pre-authorization is a temporary hold, not a charge. You’ll only be charged for shipping if it’s required after the LIVE.

</details>

<details>

<summary><strong>When will the $30 temporary hold be released?</strong></summary>

Any unused amount will be automatically released after the LIVE ends. If your order qualifies for free shipping, the full $30 is released.

</details>

<details>

<summary><strong>Does free shipping apply to future orders?</strong></summary>

**No.** Free shipping only applies to orders placed during the **same LIVE show**.

</details>