# How to manually claim a coupon on Palmstreet

This article explains how **Manually Claim Coupons** work, where to find them, and what to do if you run into issues.

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**Important:** Please make sure your Palmstreet app is updated to **version 8.61.0 or higher** to use this feature.
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### What is a Manually Claim Coupon?

A **Manually Claim Coupon** is a coupon you must **actively claim** before you can use it.

* Once claimed, it will appear in **My Coupons**.
* You can then **select it at checkout** during an eligible purchase.

Manually Claim Coupons are **not issued or applied automatically**.

### Where can buyers see claimable coupons?

There are usually two ways to claim a coupon:

1. **Coupon overlay on Home/Feed**

   * If there is a claimable coupon available, you may see a prompt at the bottom of your **Home** or **Feed** screen when opening the app.
   * You can dismiss the overlay. If a coupon is still available, it may reappear **up to twice per day**.
   * Each dismiss counts as **one** close action.

   <figure><img src="/files/t3LqoZlGrXJuZG3lUNrt" alt=""><figcaption></figcaption></figure>

2. **Campaign landing page**

   * If the coupon is part of a special campaign or event, you may also be able to claim it directly from the campaign page.

### What happens when I tap the coupon overlay?

**If there is only one coupon available:**

* Tapping the overlay will **claim the coupon directly**.
* You will see a **success toast** if the claim succeeds.

**If there are multiple coupons available:**

* Tapping the overlay opens a claiming sheet that lists all claimable coupons.
* You can claim coupons **one by one**, or tap **Claim all**.

### Where can I find my claimed coupons?

After successfully claiming a coupon, you can view it here:\
**Palmstreet App → Profile → Settings → My Coupons**

To use a coupon, make sure it is selected at checkout.

### Why can’t I claim the coupon?

Common reasons a claim may fail include:

* The coupon has expired
* The coupon has reached its redemption limit
* You have already claimed this coupon
* The coupon is no longer claimable
* Invalid coupon code / coupon does not exist

If you continue experiencing issues, please contact Palmstreet Support.

### Do I need to log in to claim a coupon?

Yes. You must be logged in to claim and use coupons.\
If you are not logged in, the app will prompt you to log in before completing the claim.

### How long is my coupon valid?

The validity period depends on the specific promotion.\
You can check the expiration date inside **My Coupons** after claiming.

If you have additional questions, feel free to reach out to Palmstreet Support — we’re happy to help!


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