How to manually claim a coupon on Palmstreet

This article explains how Manually Claim Coupons work, where to find them, and what to do if you run into issues.

Important: Please make sure your Palmstreet app is updated to version 8.61.0 or higher to use this feature.

What is a Manually Claim Coupon?

A Manually Claim Coupon is a coupon you must actively claim before you can use it.

• Once claimed, it will appear in My Coupons.

• You can then select it at checkout during an eligible purchase.

Manually Claim Coupons are not issued or applied automatically.

Where can buyers see claimable coupons?

There are usually two ways to claim a coupon:

1. Coupon overlay on Home/Feed

   • If there is a claimable coupon available, you may see a prompt at the bottom of your Home or Feed screen when opening the app.

   • You can dismiss the overlay. If a coupon is still available, it may reappear up to twice per day.

   • Each dismiss counts as one close action.

   

2. Campaign landing page

   • If the coupon is part of a special campaign or event, you may also be able to claim it directly from the campaign page.

What happens when I tap the coupon overlay?

If there is only one coupon available:

• Tapping the overlay will claim the coupon directly.

• You will see a success toast if the claim succeeds.

If there are multiple coupons available:

• Tapping the overlay opens a claiming sheet that lists all claimable coupons.

• You can claim coupons one by one, or tap Claim all.

Where can I find my claimed coupons?

After successfully claiming a coupon, you can view it here: Palmstreet App → Profile → Settings → My Coupons

To use a coupon, make sure it is selected at checkout.

Why can’t I claim the coupon?

Common reasons a claim may fail include:

• The coupon has expired

• The coupon has reached its redemption limit

• You have already claimed this coupon

• The coupon is no longer claimable

• Invalid coupon code / coupon does not exist

If you continue experiencing issues, please contact Palmstreet Support.

Do I need to log in to claim a coupon?

Yes. You must be logged in to claim and use coupons. If you are not logged in, the app will prompt you to log in before completing the claim.

How long is my coupon valid?

The validity period depends on the specific promotion. You can check the expiration date inside My Coupons after claiming.

If you have additional questions, feel free to reach out to Palmstreet Support — we’re happy to help!