Mystery Box Policy

Overview

• Mystery Boxes are listings where buyers purchase slots that are randomly allocated to items in a predefined pool.

• Each paid slot corresponds to exactly one item. There are no “empty prizes.”

• Allocation is performed by Palmstreet’s system to ensure fairness and auditability.

What buyers see

• Theme and overview of the item pool.

• Value bands for items (for example: Low, Mid, High). These communicate distribution only, not prices.

• Optional visual “Hot Item” tags for select items. Hot Items are for excitement only and does not imply price or guaranteed rarity.

How allocation works

• The platform generates a random sequence and assigns items to slots when sales conditions are met.

• Sellers cannot influence results after selling begins.

• Allocation occurs only for successfully paid slots.

• Results are revealed in-app. If a payment completes late (after the next round has started), the system still assigns an item fairly and posts a confirmation in chat. The buyer can also view the result in Order Details.

Slots, pricing, and auctions

• Each slot equals one item from the pool.

• Slots may be sold only via by auction.

• If a winning auction bidder does not complete payment, the slot is forfeited and may be relisted.

Seller responsibilities

• Accurately configure the pool: item names and quantities are required. Images and condition notes are recommended.

• All available prizes must be kept on screen during the liveshow.

• Ensure total slot count equals total item quantity.

• Use value bands and optional Hot Item tags responsibly.

• Ship the exact item assigned by the system and follow standard shipping timelines and proof‑of‑shipment requirements.

• Sellers must display floor, average, & ceiling values in the Show Notes for items in a Mystery Box.

Prohibited practices

• Any “no‑win” outcomes or structures that could be construed as gambling - anyone who pays to play must win.

• Manual result assignment, reshuffling outcomes, or changing the pool during sales.

• Misleading claims about odds, rarity, or value (values in particular must be accurately displayed)

• Use of the following gambling-related language in live posts, show notes or listings:

  • Prize(s)

  • Roulette

  • Lucky draw

  • Raffle

  • Casino or Vegas-style

  • Odds

  • Bet/Wager

  • Jackpot

Refunds, cancellations, and disputes

• Standard Palmstreet order, refund, and dispute policies apply.

• Failed or unpaid orders are not valid entries and will be forfeit.

• If a pool cannot be fulfilled as configured, Palmstreet may cancel affected orders and issue refunds. Non‑compliance can lead to account or feature restrictions.

Data, integrity, and audits

• Randomization seed and allocation logs are retained to support fairness reviews and investigations.

• Palmstreet monitors for abuse and policy violations and may take corrective action as needed.

FAQs

What does “value bands” mean?

Value bands indicate distribution categories (for example: Low, Mid, High). They communicate distribution only, not prices.

What are “Chase” items?

Chase items are select items that may be highlighted for excitement or perceived rarity. They do not imply guaranteed rarity or price unless explicitly stated elsewhere.

When do reveals happen?

Results are revealed in-app when allocation occurs for successfully paid slots. If payment completes late (after the next round has started), the system still assigns an item fairly and posts a confirmation in chat. The buyer can also view the result in Order Details.

Can I get a refund if I do not like my item?

Standard Palmstreet order, refund, and dispute policies apply. Buyers should consult those policies and contact Support for questions.

Can sellers pick who gets which item?

No. Sellers cannot influence results after selling begins. Allocation is performed by the platform to ensure fairness and auditability.

Need help?

• Buyers: Check your Order Details for the revealed item and contact Support if you have questions.

• Sellers: Review pool setup guidance in Seller Hub or contact Support if you are interested in access.