# Refund Policies

**Learn quickly about policies on refunds and cancellations for a hassle-free shopping experience.**

**All sales are final:** Refunds are not available for change of mind after a purchase.

**Palmstreet Pro:** Pro members enjoy a 14-day worry free returns, up to $100 per year.

**Returns & exchanges:** Please check sellers' shop policies in their live or listing details.

#### **Viewing Sellers' Shop Policies:**

Shop policies are displayed in the detail page of each listing in the marketplace. In the live show, buyers view the shop policies by clicking the location or shipping car icon at the bottom.

![](https://images.prismic.io/plantstory-app/e339f0d7-0da2-4fc0-aae0-1bc051db8835_Frame+7357+%283%29.png?auto=format,compress)

In summary, while all sales are final, we encourage sellers to set clear guidelines for returns and exchanges, with additional protections for our Palmstreet Pro members. Should you need any assistance, please kindly reach out to PalmstreetSupport.

#### Q\&As

**Is there a time limit to report a damaged item upon receiving?**

Please report to the seller within the timeframe of their shop policies.

**In case of a dispute with a seller over a refund, is there a resolution process?**

Kindly collect relevant proof and reach out to PalmstreetSupport for help.

**When can I use the 14-day worry free returns to get a compensation?**

It is a protection for pro buyers in the event of the seller does not offer a solution.


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