# How can we help ### Seller
New Seller Essentials/pages/PpHmqSVquumTWVh3qM06
Palmstreet Shipping Guide/pages/ywXueo8ZfsBjBXWecSLf
Seller FAQs/pages/4oU7dd9NUsPhgouMqQHr
Subscribe to Palmstreet Newsletterhttps://www.plant-id.app/subscribe-to-palmstreet-updates
Palmstreet Games Policyhttps://help.palmstreet.app/guidelines-and-policies/game-policies
### Buyer
Community Guidelines/pages/ftoYdlLeyfyuVBNh47p8
Shipping/pages/w5BVDOvivjped6TRvxu7
Buyer FAQs/pages/yVvXz4THbQD0Hop0tLIf
{% hint style="success" %} Can't find what you're looking for? Message @PalmstreetSupport in the app and we'll help {% endhint %} # New Seller Essentials A step-by-step guide to setting up, going LIVE, and building your seller journey on Palmstreet. **Welcome to Palmstreet!** 🌟 {% embed url="" %} We’re so glad you’re here. Starting out as a seller can feel like a big step, but you don’t have to do it alone. This 8-step guide brings together everything you need to get started: from setting up your account and creating your first listings to making sales and growing your presence. Think of it as your go-to companion, filled with simple steps, practical tips, and resources to cheer you on at every stage of your journey. Ready to get started? Let’s jump right in! ## Step 1. Seller 101: Welcome to LIVE Selling Ready to start selling? Here’s a quick swipe-through to get the basics and see just how simple it is to kickstart your selling journey. {% embed url="" %} ## Step 2. Set Up Your Seller Account Before opening your shop, take a moment to set up your seller account. Add your profile and key details so buyers know who they’re shopping with, and once that’s complete, you’re all set to start selling. And if you’re feeling a little unsure, don’t worry. Our New Seller Orientation video walks you through everything you need to know about Palmstreet. It’s the perfect place to begin. We’ll guide you step by step through setting up your account, publishing listings, and using key features — so you can start selling with confidence. ## Step 3. Navigate Your Seller Hub Your Seller Hub is your home base and the central place to manage it all. Here you can track sales, monitor performance, and see which items are trending (and which aren’t). It gives you the insights you need to understand what’s working so you can make smarter decisions. You can even print shipping labels right from the Hub, keeping everything simple and organized. Once you know your way around, you’ll feel right at home. Watch this short video for a simple walkthrough of the Seller Hub👇 {% embed url="" %} For a deeper dive into everything the Seller Hub can do, check out our [Help Center article](mailto:undefined). ## Step 4: Manage Your Listings Your products are the star of the show! Here’s where you’ll learn how to add, update, and organize your listings so buyers always see your best. Start with this short video tutorial for a walk-through: {% embed url="" %} For more step-by-step details, check out our article in Help Center [here](https://help.palmstreet.app/~/changes/249/seller/listings/listing-management). ## Step 5. Best Practices for Selling Success Want to feel confident going LIVE? Our recommended best practices will help you shine, from presenting your products to connecting with your audience on Palmstreet. Watch the video below for simple tips to make every LIVE session a success👇 {% embed url="" %} ### 5.1. Set Up Your Shop for Trust #### **Complete Your Seller Profile** Build credibility by filling out your profile with clear information and consistent branding. Upload a profile photo, write a short seller bio, and add your shop policies so buyers know who you are and what to expect. Be sure to upload: * Profile Photo * Seller Bio * Shop Policies Learn how to update your profile [here](https://help.palmstreet.app/~/changes/249/seller/seller-tools/palmstreet-seller-handbook/updating-your-profile). #### Shop Rules and Policies Make shopping smooth and worry-free by setting clear policies. Include things like returns and exchanges, shipping or pickup options, and payment flexibility. You can always update them anytime in the app. Learn more about [Shop Selling Policies](https://help.palmstreet.app/~/changes/249/seller/seller-tools/shop-selling-policies). ### 5.2. Create a Great First Impression **Cover Photos that Sell**\ Your cover photo is the first thing customers notice, so make it count. Choose a clean, high-resolution image that feels on-brand and puts your product front and center. Stick to 1800x2900 px for best results and correct display in the app. You can also save the screenshot below as a handy guide to help your cover photos stand out. **Cover Photo Checklist** Before you upload, make sure your cover photo is: * **The right size**: 1800 x 2900 px for the best fit in the app * **High-quality**: crisp, clear, and professional-looking * **Clean and uncluttered**: no busy backgrounds or distractions * **On brand**: subtle use of your logo or brand colors * **Product-focused**: your key item is centered and in focus * **Easy to read**: if you add text, keep it short, bold, and simple

1800x2900 px is the Perfect Dimension

Want a deeper dive into Shop Selling Policies? Watch the video below for all the details👇 {% embed url="" %} ### 5.3. Keep Selling Smooth **Palmstreet Support**\ If you ever hit a bump — whether you’re adding items, setting up a show, or even while you’re live — our [Customer Support team](mailto:undefined) is here to help. Just tap the **Support** logo in the app and we’ll be right with you. **In-App Shipping**\ If you prefer to keep it simple, you can handle all your shipping directly in the Palmstreet app for a fast and stress-free experience. {% embed url="" %} **Seller Hub Shipping**\ If you like managing everything in one place, the Seller Hub lets you print labels, track packages, and keep orders organized without missing a beat. {% embed url="" %} If you want to save time at checkout, you can create preset shipping to apply the same options across multiple orders. Check out [this guide](https://help.palmstreet.app/~/changes/249/seller/seller-tools/palmstreet-seller-handbook/add-shipping-preset) for step-by-step instructions. If you need to adjust costs by order or location, you can also set up dynamic shipping fees. Simply follow [this guide](https://help.palmstreet.app/~/changes/249/seller/seller-tools/palmstreet-seller-handbook/set-up-dynamic-shipping-fee) to create rules that automatically calculate the right fee for each order. {% embed url="" %} ### 5.4. Sell Smarter with Auctions Auctions are a fun way to engage buyers and drive excitement. Choose the style that fits your items: * **Regular Auction**: quick, real-time bidding to move items fast * **Long-Form Auction**: runs longer, great for higher-priced items * **Snipe Mode**: adds fast, competitive bidding at the end 💡 *Hot tip: Always start your auction at a price you’re comfortable with. Don’t sell yourself short!* {% embed url="" %} *Prefer reading instead? Check out the article* [*here*](https://help.palmstreet.app/~/changes/249/buyer/shopping/placing-orders-in-auctions)*.* ## Step 6. Run Exclusive Inventory Purge Sales Got items you want to move fast? Inventory Purge sales are your secret weapon. These timed sales create urgency, spark excitement, and turn extra inventory into opportunity. They’re perfect for limited-time drops or clearing out stock to make room for something new. To make your purge a success: * Use clear, high-quality photos so buyers know exactly what they’re getting. * Add short videos of each item to highlight details and build buyer confidence. * Stay active in the comments while your purge is live so you can answer questions quickly and keep buyers engaged. Think of purge events as high-energy, limited-time showcases that bring your audience back again and again! {% embed url="" %} Need help keeping your purge sales organized? [This article ](https://help.palmstreet.app/~/changes/249/seller/listings/purge-inventory-management)covers the basics of managing inventory so nothing slips through the cracks. ## Step 7. Grow Sales with Social Promotion If you want to reach more buyers, connecting your shop to social media is a game changer. It helps new audiences discover you and join your LIVE sessions. {% embed url="" %} Check out [this guide](https://help.palmstreet.app/~/changes/249/seller/marketing/social-media-promotion) to discover simple strategies for growing with social media. ## Step 8. Getting Paid on Palmstreet And here’s the part everyone loves most — payday. This step walks you through exactly how payouts work on Palmstreet, so you’ll always know when your earnings are coming in. From how to set up your payout details to what to expect once sales start rolling, we’ll make sure getting paid is simple, stress-free, and maybe even the most satisfying step of all! To get started, you’ll learn how to set up and conduct your payouts through Stripe. Once that’s in place, follow our quick verification tutorial to keep your account secure and ready for transfers. And if you ever run into issues like overdraft, don’t worry — we’ve got a guide to help you stay on top of your earnings with confidence. {% embed url="" %} [*Read about it*](https://help.palmstreet.app/~/changes/249/seller/seller-tools/palmstreet-seller-handbook/conducting-payout-via-stripe-on-palmstreet) *instead* {% embed url="" %} [*Read about it*](mailto:undefined) *instead* Amazing work, you’ve made it through all the steps! With your shop set up, your listings live, and your payouts ready, you now have everything you need to start selling and growing on Palmstreet. And remember, you are not in this alone. Our team, tools, and community are here to cheer you on every step of the way. Here’s to your journey ahead, and happy selling! # What’s New Welcome to our NEW feature release page! To experience the latest and greatest Palmstreet app features, please check that automatic updates are turned on for the Palmstreet app or be sure to manually update your app to the latest version available in the App Store or Google Play Store. ## Seller {% updates format="full" %} {% update date="2026-06-25" %} ## Desktop Streaming You can now start and manage your LIVE shows directly from [Seller Hub](https://seller.palmstreet.app/) on desktop. Go LIVE using your **web camera** or connect **OBS Studio** for a more advanced streaming setup. During your LIVE, you can monitor performance in real time, send comments from desktop, and track your LIVE activity—all in one place. This update makes it easier to stream from your computer and manage your LIVE with more control, while keeping everything centralized. Learn more: [How to go LIVE from Seller Hub](/seller/live-management/how-to-go-live-from-seller-hub)
{% endupdate %} {% update date="2026-06-11" %} ## New Buyer Coupon You can now set **New Buyer Coupon**, a new seller coupon type that can only be claimed by buyers who have never purchased from you before. You no longer need to manually attach New Buyer Coupon to LIVE shows and Purges—eligible buyers can discover and claim them automatically, helping attract first-time customers and increase new buyer conversion. {% hint style="info" %} **Note:** If a buyer claims a New Buyer Coupon but does not place an order before it expires, they can claim it again as long as they have not yet made a purchase from you. {% endhint %} Related article: [How to use seller coupons](/seller/sales-growth-and-engagement/types-of-coupons-and-how-to-use-them/how-to-use-seller-coupons)
{% endupdate %} {% update date="2026-05-28" %} ## In-App Campaign Registration Sellers can now discover and register for Weekend Wonder, Unicorn Giveaway, and other available campaigns directly in the app. There’s no longer a need to fill out separate sign-up forms—stay up to date on upcoming campaigns, track participation status, and manage everything in one place. Learn more: [How to view and join campaigns in the Palmstreet app](/seller/sales-growth-and-engagement/types-of-coupons-and-how-to-use-them/how-to-view-and-join-campaigns-in-the-palmstreet-app) {% hint style="info" %} To access this feature, make sure the Palmstreet app is updated to version 8.78.0 or later. {% endhint %}
{% endupdate %} {% update date="2026-05-28" %} ## Pin Shop Auctions During LIVE Shows You can now attach a **Shop Auction (Long Form Auction)** to your LIVE show, making it easy to promote premium auction items alongside your live sales. Buyers can discover, view, and bid on auction items directly from the livestream, helping increase visibility and bidding activity for ongoing auctions. {% hint style="info" %} To access this feature, make sure the Palmstreet app is updated to version 8.78.0 or later. {% endhint %}
{% endupdate %} {% update date="2026-05-02" %} ## Limit Purchase Quantity per Buyer Sellers can now set a maximum quantity each buyer can purchase for a Buy Now listing. The limit applies across all variants within the listing and is enforced across Shop, LIVE, and Purge Buy Now listings, helping prevent hoarding and giving more buyers access to limited-inventory or high-demand items. {% hint style="info" %} **Note:** The Limit purchase quantity option is available in the Palmstreet app for Buy Now listings with a quantity greater than 1. {% endhint %}
{% endupdate %} {% update date="2026-04-13" %} ## Bulk Edit and Improved Listings in Seller Hub The upgraded Listings page in [**Seller Hub**](https://seller.palmstreet.app/) is your all-in-one place to create, edit, and manage your inventory more efficiently. Listings created or updated in Seller Hub automatically sync with the Palmstreet app—so you don’t need to update them in multiple places. Whether you're updating a few items or managing hundreds of listings, this new experience helps you move faster and stay organized. Learn more: [How to manage your listings in Seller Hub](/seller/listing-management/how-to-manage-your-listings-in-seller-hub)
{% endupdate %} {% update date="2026-04-01" %} ## Live Private Messages Hosts and moderators can now send private messages to each other during LIVE shows using the `/host` command. These messages are only visible between the host and moderators, making it easy to share reminders or important updates without distracting viewers. Private messages are highlighted on screen, helping you stay coordinated throughout the livestream. {% hint style="info" %} To access this feature, make sure the Palmstreet app is updated to version 8.70.0 or later. {% endhint %}
{% endupdate %} {% update date="2026-03-27" %} ## Put Orders on Hold The Put on Hold feature lets you pause an order before shipping it. This is useful when you need to delay shipping due to weather, buyer requests, or other reasons. Instead of tracking it manually, you can now manage held orders directly in [**Seller Hub**](https://seller.palmstreet.app/). Learn more: [How to put orders on hold](/seller/palmstreet-shipping-guide/order-fulfillment/how-to-put-orders-on-hold)
{% endupdate %} {% update date="2026-03-27" %} ## Shipping Insurance & Signature Shipping insurance & Signature is an optional protection you can add when purchasing a shipping label on Palmstreet. It helps cover your eligible package in case it is lost or damaged during transit. Learn more: [How shipping insurance works on Palmstreet](/seller/palmstreet-shipping-guide/resolving-shipping-issues/how-shipping-insurance-works-on-palmstreet) {% endupdate %} {% update date="2026-03-04" %} ## Create Shipment for Order Fulfillment We’ve updated the shipment workflow to improve order fulfillment. If you use ShipStation to purchase shipping labels, you now need to create a Shipment in Palmstreet before syncing orders to ShipStation. Learn more: [How to use “Create Shipment” to fulfill orders](/seller/palmstreet-shipping-guide/order-fulfillment/how-to-use-create-shipment-to-fulfill-orders) {% endupdate %} {% update date="2026-02-18" %} ## Unified Inventory Management We’ve upgraded Palmstreet’s inventory system to make managing listings easier across all sales channels. Your listings now stay automatically synced between Marketplace (Shop), LIVE shows, and Purges, so when an item sells in one place, the quantity updates everywhere. You can also reuse listings for future events without recreating them, helping you sell across multiple channels with less manual work. Learn more: [How to manage inventory on Palmstreet](/seller/listing-management/how-to-manage-inventory-on-palmstreet) {% endupdate %} {% update date="2026-01-15" %} ## Live Flash Sale Live Flash Sale lets you add a time-limited discount to a listing during your LIVE show. Once you start a flash sale, a countdown timer appears and stays active until it ends. This helps create urgency during your live stream and encourages faster purchases. Learn more: [How to use Flash Sale](/seller/live-management/how-to-use-flash-sale) {% hint style="info" %} To access this feature, make sure the Palmstreet app is updated to version 8.54.0 or later. {% endhint %}
{% endupdate %} {% endupdates %} ## Viewer {% updates format="full" %} {% update date="2026-02-14" %} ## Manually Claim Coupons Some promotions include Manually Claim Coupons, which you need to claim before using at checkout. When available, you may see a prompt on your Home screen. After claiming, it will appear in My Coupons and can be selected during checkout. {% hint style="info" %} To access this feature, make sure the Palmstreet app is updated to version 8.61.0 or later. {% endhint %} Learn more: [How to manually claim a coupon on Palmstreet](/buyer/explore-palmstreet-features/how-to-manually-claim-a-coupon-on-palmstreet)
{% endupdate %} {% update date="2026-02-05" %} ## Shopping Cart The Shopping Cart lets you add multiple marketplace items, review them together, and manage your purchases in one place. You can add items from different sellers to your cart and check out when you’re ready. {% hint style="info" %} To access this feature, make sure the Palmstreet app is updated to version 8.58.0 or later. {% endhint %} Learn more: [How to use the shopping cart](/buyer/explore-palmstreet-features/how-to-use-the-shopping-cart)
{% endupdate %} {% update date="2026-01-02" %} ## Message Safety Warning Palmstreet now shows a warning when a direct message contains sensitive or suspicious content. You’ll also see a confirmation before opening links from non-official domains, helping you stay safe from scams.
{% endupdate %} {% update date="2025-12-09" %} ## Zoom-In Feature Want a closer look during a livestream? Use a two-finger pinch gesture to zoom in on the video and explore product details up close—like textures, finishes, or craftsmanship. Zoom in to inspect the details and feel more confident about your purchase, all while staying in the live show. {% hint style="info" %} To access this feature, make sure the Palmstreet app is updated to version 8.55.0 or later. {% endhint %}
{% endupdate %} {% endupdates %} # Seller # Getting Started # How to get approved as a seller on Palmstreet **Thinking about selling on Palmstreet?** This guide will walk you through the seller application process and share tips to help you put your best foot forward. At Palmstreet, we’re building a marketplace full of great products, passionate sellers, and an amazing buyer experience — and we’d love for you to be part of it. ### How the application process works To apply to become a seller, simply fill out [this application](https://szur132wxww.typeform.com/to/bNpl6Ti1?utm_source=generic_landing\&typeform-source=palmstreet.app). Once submitted, our team will review every application carefully and fairly. In order to keep Palmstreet a trusted, high-quality marketplace, the review process considers multiple factors to ensure every seller meets our standards. Depending on how many applications we’re processing, you’ll typically hear back within 3–5 business days. ### Tips to strengthen your application * Complete all of the fields in the application form to make sure we get a complete picture of your business. * Ensure your products are high-quality and well-photographed. * Have a clear brand identity and consistent styling. * Maintain active and professional social media accounts. * Include a direct link to your social media accounts. * Ensure you have significant inventory to sell. * Demonstrate experience in your product category. * Show a history of reliable customer service (reviews are a good indicator). * Make sure to have a Palmstreet account and provide your exact Palmstreet username. If possible, apply through the app. ### What happens if you’re not approved? If your application isn’t approved the first time, don’t be discouraged — it doesn’t mean the door is closed! You can reapply after three months using the same email address, which gives you time to strengthen your business. In the meantime, here are some key areas to focus on before reapplying: #### Build your social media presence * A strong business social media presence shows you're serious about your business. Regular business-related posting, engaging content, and consistent interaction with your audience can demonstrate your commitment to growth. If you don’t have one, consider creating social media accounts specifically for your business. This is not only great for your Palmstreet application, but helps build your following, community, and customer base. #### Build your inventory * Sufficient inventory is key for successful live selling. Live shows can last for hours, and keeping your audience engaged relies heavily on the ability to cycle through inventory to show your audience what options are available. #### Develop your product line Focus on creating depth within your niche rather than branching out too broadly. Quality and variety within your specialty are more valuable than diversifying into unrelated products. * **Example 1:** An anthurium seller might offer both common and rare Anthurium varieties. There’s no need to branch into other plant species, like hoyas, to be successful. * **Example 2:** An artist or jewelry maker might expand from handmade earrings into bracelets and necklaces, building a cohesive collection within the same category. #### Network in your industry * Building connections with other sellers and buyers in your industry can provide valuable insights and growth opportunities. These relationships help you stay on top of market trends, understand customer needs, and learn from peers. Look for seller communities, join conversations, and share knowledge with colleagues. ### Ready to reapply? When you feel confident that you've strengthened these aspects of your business after 3 months, consider submitting a new application. Remember, if you choose to reapply, **you must use the same email** you originally applied with, and make sure things have materially changed in your business based on the criteria mentioned above. [Click here to apply](https://szur132wxww.typeform.com/to/bNpl6Ti1?utm_source=generic_landing\&typeform-source=palmstreet.app). The Palmstreet team looks forward to seeing your progress and, hopefully, welcoming you into our seller community! #### Need an update on your application? For the latest status, please reach out to Palmstreet Support directly in the app. # How to log in and sign up on Palmstreet Diving into Palmstreet is a breeze! Whether you're a green guru or a newbie, this is your quick guide to joining our community. Get you signed up and logged in immediately, pronto! **Download Palmstreet**\ You may download the app in the app store or google store by searching Palmstreet and clicking the download button. #### **Sign Up** You may create an account via your email by entering your email address and verification code. ![Notes: Potential users can also sign up via apple ID, gmail, facebook or your phone number.](https://images.prismic.io/plantstory-app/ZelfeHUurf2G3Lit_Frame7365-5-.png?auto=format,compress) **Notes: Potential users can also sign up via apple ID, gmail, facebook or your phone number.** **Log in successfully** ![](https://images.prismic.io/plantstory-app/ZeljVHUurf2G3Ljk_118.png?auto=format,compress) # How to update your profile Keeping your Palmstreet profile up to date helps buyers recognize your shop and build trust. Here’s how you can make changes to your profile details. ### Updating your profile information 1. Go to the **Profile** tab. 2. Select **Profile settings**. 3. Choose **Edit contact email** or **Edit username**. 4. Click **Save** to apply your changes. Your updates will be reflected in your profile immediately after saving. ![](https://images.prismic.io/plantstory-app/Z1jr_5bqstJ98SKc_UpdateUsernamev3.jpg?auto=format,compress) ### Tips for a great profile * **Profile photo:** Start with a clear, high-quality photo. If you’re a business, your logo works best. * **Bio:** Write a short and concise description that highlights your passion. For example, let buyers know if you specialize in plants, crystals, handmade crafts, or something else. A strong profile helps your shop stand out and feel more personal! ### FAQ **Can I change my login email on Palmstreet?**\ Yes, you can change your login email directly in the app. Please go to **Profile → Settings → Manage Account → Change Login Email** to update it.⁠ **When will changes to my contact email or username take effect?**\ Changes appear on your profile immediately after you save them. **Do I need to verify my contact email before updating it?**\ No verification is required. Please double-check your details before saving. **How often can I change my username?**\ You can update your username once every 6 months. **Still need help?** If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions. # How to get started with the Seller Hub Seller Hub is a seller tool designed by Palmstreet to help you manage your business within the app more efficiently. We’ve redesigned the Seller Hub to make selling smoother, faster, and more intuitive. The new experience brings improved navigation, smarter tools, and clearer insights—all in one place. Below is a quick overview of the key sections and how to use them. **What’s New** * **New Dashboard** with quick access to key tasks, performance snapshots, and upcoming LIVE shows * **Clearer navigation** with reorganized sections like Listings, Orders, Shipments, and Messages * **Separated Orders and Shipments** for a clearer fulfillment workflow * **Improved shipping tools** for buying labels, adding tracking, and tracking deliveries * **Cleaner Store Settings** for shipping, payments, returns, and Vacation Mode *** ### **QR Code Login: Quick Access to Seller Hub** Access Seller Hub instantly with QR Code Login. 1. Open [**Seller Hub**](https://seller.palmstreet.app/) on desktop 2. Scan the QR code using your mobile device (**Palmstreet APP > Profile > QR code** icon at the top right) 3. Log in securely—no password needed ![](https://images.prismic.io/plantstory-app/Z1p6R5bqstJ98XxX_%E5%BE%AE%E4%BF%A1%E6%88%AA%E5%9B%BE_20241212135254.png?auto=format,compress)
*** ### Dashboard: Your Business at a Glance The Dashboard is the home page of Seller Hub. It gives you a quick snapshot of your business, including key tasks, performance signals, and upcoming LIVE shows—so you can quickly decide what to focus on.
*** ### Listings: Easily Manage Your Products The **Listings** page is where you manage all products in Palmstreet. You can create new listings, edit existing products, update prices and inventory, and control product visibility.
**Related articles:**\ [How to upload listings with CSV import](/seller/listing-management/how-to-upload-listings-with-csv-import)\ [How to manage variant listings](/seller/listing-management/how-to-manage-variant-listings) *** ### Orders: Stay on Top of Shipping Orders The **Orders** page is where you manage buyer orders that need to be shipped. You can view order details, check weather-based shipping suggestions, add notes, and export orders.
**Related articles:**\ [How to use “Create Shipment” to fulfill orders](/seller/palmstreet-shipping-guide/order-fulfillment/how-to-use-create-shipment-to-fulfill-orders)\ [How to use Weather Check for temperature-sensitive shipments](/seller/palmstreet-shipping-guide/shipping-tools/seller-hub-tools/how-to-use-weather-check-for-temperature-sensitive-shipments)\ [How to add seller notes in the Seller Hub](/seller/palmstreet-shipping-guide/shipping-tools/seller-hub-tools/how-to-add-seller-notes-in-the-seller-hub)
*** ### Shipments: Create Labels and Track Deliveries The Shipments page is where you buy shipping labels, add tracking, and track deliveries after orders are paid.
**Related articles:**\ [How to add shipping presets in the Seller Hub](/seller/palmstreet-shipping-guide/shipping-tools/seller-hub-tools/how-to-add-shipping-presets-in-the-seller-hub)\ [How to generate a shipping manifest in Seller Hub](/seller/palmstreet-shipping-guide/order-fulfillment/how-to-generate-a-shipping-manifest-in-seller-hub) *** ### LIVE: Host and Manage Livestreams The LIVE page shows all your upcoming livestreams and lets you start a show using a web camera or OBS Studio. **Related articles:**\ [How to stream using OBS on Palmstreet](/seller/live-management/how-to-go-live-from-seller-hub/how-to-stream-using-obs-on-palmstreet)
*** ### Analytics: Understand Your Sales Performance Track sales trends over time with a visual line graph that helps you understand performance and make data-driven decisions. *** ### Earnings: Manage Earnings and Payouts Track your earnings and manage payouts in one place. * **Payouts** – View available, pending, and paid-out balances with transaction details * **Linked Accounts** – Connect PayPal, Stripe, or Venmo for payouts *** ### Message: Stay Connected with Buyers The **Messages** section helps you manage conversations with buyers and respond faster. * **Conversation Labels** – Organize and mark conversations * **Message Labels** – Add notes or tags so messages are easy to find later * **Saved Replies** – Reply quickly using pre-saved messages
*** ### Store Settings: Customize How Your Store Runs The **Store Settings** section is where you manage key store configurations. * **Shipping Settings** – Shipping options, combined shipping, ship-from addresses, shipping days, and local pickup * **Payment Settings** – Enable or disable Buy Now, Pay Later * **Return Policy** – Set return and exchange rules * **Vacation Mode** – Pause new orders while you’re away *** **Ready to Get Started?** Seller Hub is designed to grow with you—whether you’re just getting started or managing a high-volume store. With powerful tools and smoother workflows, you can spend less time managing and more time connecting with buyers. Jump in, explore [Seller Hub](https://seller.palmstreet.app/), and start running your business with more clarity and confidence. # Seller Hub Login **QR Code Login offers a more convenient way for sellers to access the Seller Hub. Here's how to use it:** 1. Go to the **Palmstreet APP** profile page and click the **QR code** icon at the top right. 2. Visit [**Seller Hub**](https://seller.palmstreet.app/) and scan the QR code on your **PC**. 3. Click "Confirm" and then "Done." ✅
#### Features in Seller Hub: **Analytics:** Overview of your business performance. **Balance:** Check available, pending, and total paid-out balances. Connect your account to withdraw money. **Shop Policy:** Set up delivery, payment, and return/exchange policies. **Messaging:** Easily manage all messages from one place, streamlining communication and ensuring you never miss an important message. This feature makes it convenient and easy to respond to customer inquiries quickly, helping you close deals efficiently. Now you can easily manage your seller account with these streamlined features! # How to use Seller Profile Cards The feature is designed to help sellers showcase expertise and credibility, making it easier to connect with potential buyers. Profile Cards provide a snapshot of reliability. Reviews, sales stats, and Palmstreet-exclusive status can be included to demonstrate a trusted seller profile. **How to Use Profile Cards:** * Go to the seller **profile** and select the "**Share**" button. * Choose from a selection of Profile Card templates that are preferred by sellers. ![](https://images.prismic.io/plantstory-app/Zvo527VsGrYSwHdx_choosebetweenqrcodesandprofilecards.png?auto=format,compress) * Share the card via direct message, on social media, or save the image and use the link for various purposes, including email campaigns. ![](https://images.prismic.io/plantstory-app/ZvorLbVsGrYSwHZx_saveoptions.png?auto=format,compress) Profile Cards allow sellers to promote their Palmstreet shop anywhere, making it easier to connect with buyer. # How to set up desktop notifications on your browser Receiving timely alerts for private messages is crucial when managing your store. This article will detail how to enable desktop notifications on different browsers to ensure you don't miss any important messages. ### How to Enable Notifications in Chrome 1. Open Chrome and visit the Palmstreet Seller Hub 2. Click the three-dot menu (More Options) in the upper-right corner of the browser. 3. Select "Settings," then click "Privacy and security" from the left-hand menu. 4. Search for "Notification" and click on "Site settings." 5. Find and click on it. 6. Change the Notification setting to "Allow." 7. After confirming, you should see Palmstreet listed in the allowed notifications list.
### How to Enable Notifications in Safari 1. Open Safari and visit the Palmstreet Seller Hub 2. Click the "Safari" menu in the top left corner and select "Preferences." 3. In the pop-up window, click the "Websites" tab. 4. Select "Notifications" from the left-hand menu. 5. Find the Palmstreet Seller Hub URL and select "Allow" from the dropdown menu on the right. 6. Ensure that Safari is allowed to receive notifications from this site in your website preferences.
### How to Enable Notifications in Edge 1. Open Edge and visit the Palmstreet Seller Hub 2. Click the three-dot menu (More Options) in the upper-right corner of the browser and select "Settings." 3. From the left-hand menu, select "Cookies and site permissions." 4. Scroll down and select "Notifications." 5. On the notifications settings page, make sure "Ask before sending" is enabled. 6. Under the "Allow" section, click "Add" and enter the Palmstreet Seller Hub URL 7. After confirming, you should see Palmstreet listed in the allowed notifications list.
# How to set up staff accounts Staff Accounts enable businesses to assign dedicated logins to team members, ensuring smooth operations while keeping account management organized. With clearly defined roles and permissions, teams can work more efficiently without the need to share login credentials. **Key Benefits** * **Secure and Independent Logins** – Staff members have their own accounts, removing the need to share primary credentials. * **Role-Based Access** – Staff can perform tasks but cannot view balance or make purchases, ensuring financial data remains protected. * **Transparency and Oversight** – Sellers can create, modify, or remove staff accounts while tracking activity through login history for security and accountability. ### How Staff Accounts Work * **Account Identification** – A staff icon appears next to the account name for easy recognition. * **Live Streaming Support** – Staff accounts can assist in LIVE shows. Whether using the main account or a staff account, only the first user to enter the live show will have camera access. * **Restricted Features** – Financial details, including balance, are hidden to protect sensitive data. * **Purchase Limitations** – Staff accounts cannot make purchases. **Note:** Staff Accounts can be accessed via the Palmstreet app and the Seller Hub. Access through the official website (palmstreet.app) is currently not supported. ![](/files/f72c4623a183dc61a2ecf02317dcbea130109537) ### Setting Up Staff Accounts #### Create a Staff Account 1. Navigate to **Profile > Settings**, scroll down, and tap **Manage account.** 2. Tap **Create a staff account.** 3. Enter a **username and password** for the staff account. Once created, the staff member can log in using the assigned credentials. Note: Only **one staff account** can be created at a time. To create a new one, the existing staff account must be deleted first. ![](/files/575a8b9ffdecb1c9747d31b7bdce04962d8deb3c) #### Manage a Staff Account Once a staff account is created, its details will appear under the **Manage account** page. 1. Tap the **“…”** icon in the upper-right corner of the staff account. 2. A pop-up menu will appear with the following options: * **Copy** the staff account name and password for sharing. * **Delete** the staff account if access needs to be revoked. ![](/files/112b7a9fd4aa01270be63c2dc724951168d85a27) # Palmstreet LIVE Selling Host Guide: How to Grow Your LIVE Sales Hosting a live show on Palmstreet is a fun way to engage your audience, showcase your products, and increase sales. No matter the product or category your shop falls under, any live host can use these tips to keep viewers entertained, eager to buy, and coming back for more live after live. ## **Live Selling Basics** ### **1. Keep the Energy Up – Move Through Products Quickly** * **Tip:** Highlight a new product every 2–3 minutes. * **Why:** Viewers stay engaged when the pace is lively. Too much focus on one product can slow momentum and risk losing attention. **Pro Tip:** Prep a quick intro for each item to make transitions smooth and keep the energy high. ### **2. Make Products Easy to Buy** * **Have Products Uploaded & Visible:** Many users pop in and out of lives browsing live shops. Ensure the majority of products you plan to sell are already listed in your Palmstreet shop and easy to view. You can even list auction items as mystery items to showcase *how* many items you have to offer. **Pro Tip:** Arrange products in the order you plan to showcase them so you can pull them up instantly during the show. * **Choosing Not to Pre-List:** If you prefer not to pre-list items, use your Palmstreet show notes to list item types so viewers know what to expect. Verbally remind your audience what's available often throughout the show. **P.S.** There is a character limit to the show notes. You may not be able to showcase everything you have with written words. ### **3. Create Excitement With Special Offers** * **Flash Sales:** Integrate short, time-limited discounts to encourage immediate purchases from your audience using the Flash Sale feature. * **On-Air Bundles:** Pair complementary products together and offer a special price only during the live show. * **Mystery Bundles:** Switch up your product offering types and build intrigue by offering a surprise selection of items at a bundled price. * **Buy Now:** Always have items available as Buy Now in your show. If you run something as an Auction item, convert it to an available Buy Now listing for new users coming in to see. ### **4. Keep the Audience Engaged** * **Giveaways:** Offer a variety of small, medium, or large prizes every 10 minutes (or less) to reward engagement and keep viewers watching. Leverage the built in entry requirements in the Palmstreet Giveaway feature. * **Interactive Moments:** Create an interactive environment by asking viewers questions, encouraging comments, and acknowledging viewers responses to maintain a lively show. * **Highlight Winners and Buyers In Real Time:** Announce giveaway winners or buyers purchasing product quickly on-air to keep excitement high and encourage participation. Users feel seen when their usernames are mentioned! * **Item Description:** Talk about items with very descriptive words, demo the product (if possible), and be sure to ## **On Camera for Live Hosts** ### **Quick Wins** * Smile and greet new viewers by name when possible. * Use upbeat, conversational language. This makes viewers feel part of a community, not just another sale. * Remind viewers where to buy products and how to access deals without being pushy. ### **1. High Energy & Enthusiasm** * Excitement is contagious. Viewers feed off your energy. * Smile, use expressive gestures, and speak with passion about your products. * Quick pacing keeps attention—no dragging on one product too long. ### **2. Product Knowledge & Confidence** * Know your products inside and out: features, benefits, sizing, materials, etc. * Be ready to answer questions in real time. * Confident hosts build trust! Viewers are more likely to buy from someone who seems knowledgeable and reliable. ### **3. Clear & Persuasive Communication** * Speak clearly and concisely. Avoid long, confusing descriptions. * Highlight **why a product matters or what is special about the item**. Explain how an item solves a problem or showcase what is unique about the item so viewers feel more inclined to purchase. It *might* just be a good deal! Make sure viewers know that. * Use storytelling when possible: “I love this because…” or “Here’s how it made my day easier…” ### **4. Audience Engagement** * Interact constantly: greet viewers, answer questions, and call out comments. * Use polls, questions, or mini games to keep the audience involved. * Make viewers feel seen—they’re more likely to buy if they feel connected to you. ### **5. Strategic Selling** * Move quickly through products to maintain momentum. If you’d like to increase retention and average order value, here’s a suggestion for how to stagger products during your shows. * **How to structure your lineup:** * Start: mid-tier item (easy entry) * Early: “wow item” (hook audience) * Middle: volume sellers * End: rare or premium items * For every product, hosts should hit: 1. Hook → “Wait till you see this…” 2. Show → demo clearly 3. Story → why it matters 4. Urgency → “I only have X amount” 5. CTA → “Tap the pinned item to purchase” * If relatable, use urgency tactics: flash sales, limited stock, or “while supplies last.” * Bundle items or offer mystery deals to encourage higher cart value. * Mix price points—offer small items for first-time buyers and larger bundles for repeat viewers. ### **6. Authenticity & Relatability** * Be yourself. Overly scripted or salesy hosts turn people off. * Share personal stories, preferences, or experiences with products. Humor, warmth, and a friendly tone create loyalty—people buy from hosts they like and trust. ### **7. Tech Savvy** * Make sure your camera, lighting, and sound are good. Viewers notice professionalism. * Show products clearly; zoom in on details. * Be ready to troubleshoot small technical issues without panicking. It keeps the show smooth and the audience never needs to know! ### **8. Consistency** * Successful hosts and Palmstreet sellers show up regularly and build an audience over time. * Familiarity breeds trust. Viewers return to hosts they know will entertain and offer great deals. If your account rotates hosts, include a photo of the host for that in in the LIVE cover photo, mention their name in the show title, announce who the next live will be hosted by when you are closing out a show. ### 9. Upgrade “Engagement” → “Conversion Through Chat” * Turn questions into demos: * If a user says anything about how an item fits, or how big something this, make it a moment. * “Someone asked about size — let me show you” * Use usernames strategically: * “@SaraBeara20 this is your plant” * Repeat buyer’s usernames instantly when a purchase is made or a comment is sent. * This turns a passive chat into a group of active buyers ### 10. Follow the “NO DEAD AIR” RULE * **Always narrate your actions and the things around you. Silence = Drop Off** * “I’m grabbing the next item…” * “This one is crazy…” * “You guys are going to love this…” ## Advanced LIVE Selling Pro-Tips We get asked by new Palmstreet sellers often, “What should I do in my LIVE shows to be successful?”. The most successful sellers on our platform follow these advanced pro-tips! * Assume new viewers join every minute → repeat everything over and often * Verbalize the item’s price + a key benefit at least 3 times per item * If the chat is quiet, change your energy to meet them where they are * Use names often → this builds instant connection * Always tell viewers exactly what to do (“tap here”, “slide to bid”, “shop deals by clicking the shop icon”) * Plan 2–3 “hype moments” per live (giveaway, drop, big item, etc.) * High energy is better than perfection # Listing Management # How to manage your listings Palmstreet's latest updates bring the tools to help sellers streamline their processes and manage listings more effectively. These new features are designed to save time and improve efficiency, all while maximizing sales opportunities. **Enable all listings for purchase**: Sellers can make all current and future listings available for purchase without manually pining them. This saves time and ensures all listings, including those with hidden prices, are visible and purchasable. ![](https://images.prismic.io/plantstory-app/ZvYYDLVsGrYSwDoH_enablealllistingsforpurchase.png?auto=format,compress) **Duplicate existing products**: Sellers can now duplicate not just giveaway items but also items for sale and auction. This streamlines the process of managing similar listings, saving time and effort in creating new listings from scratch. ![](https://images.prismic.io/plantstory-app/ZvYYDrVsGrYSwDoI_Frame1000001335.png?auto=format,compress) **Bulk delete listings**: Sellers can quickly and efficiently manage their inventory by selecting and deleting multiple listings, simplifying the cleanup process. ![](https://images.prismic.io/plantstory-app/ZvYYB7VsGrYSwDoG_bulkdelete.png?auto=format,compress) **Search and sorting:** Sellers can easily search for specific listings using the search bar and instantly view all relevant matching results, finding and managing the inventory efficiently. ![](https://images.prismic.io/plantstory-app/ZvYYFrVsGrYSwDoK_searchandsorting.png?auto=format,compress) **Hidden price for auction listings**: Sellers can now set hidden prices for auction items, which are only revealed when the auction begins. This adds an element of surprise and excitement, potentially driving more interest in auction listings. ![](https://images.prismic.io/plantstory-app/ZvYYErVsGrYSwDoJ_hiddenpriceauctions.png?auto=format,compress) # How to list and manage items in your shop ### **Listing & Managing Items in the Marketplace** Just go to the **Shop tab** and click the **"+ Sell“** button. Enter product detail information and **post** it with one click. Please kindly note that **local pick up** option is only **availabe for trusted sellers** which have successful records of delivered mail orders. * Listings will be **reviewed within 24 hours** and will be available in the marketplace once it has been approved. * Once your first **5** mail orders been successful delivered via carriers, you will become a trusted seller that your listings will be automatically approved. * Please kindly note that only sellers based in the U.S. are able to post items for sale in the marketplace. #### **Bump Your Listings** Bumps bring more attention to your listings. Sellers **without pro-membership** have **1** free bump per day and you can upgrade to a pro seller to enjoy **2** bumps per day. A "bump" is an effect that happens right away and **moves the listing to the top** of the marketplace. Just **click** the **"Bump"** to polish the listing. #### **How to hide your items?** If you want to make the item non-public, you can **set it on the item details page**.\ Once hidden, only users who get the link will be able to see and buy the item. #### **How to restock your products?** Click to enter the product details page, select the "**Edit**", reset the quantity of the product, and finally click "**Post**". # How to manage your listings in Seller Hub The upgraded **Listings** page in [Seller Hub](https://seller.palmstreet.app/) is your all-in-one place to create, edit, and manage your inventory more efficiently. Listings created or updated in **Seller Hub automatically sync with the Palmstreet app**—so you don’t need to update them in multiple places. Whether you're updating a few items or managing hundreds of listings, this new experience helps you move faster and stay organized. #### **What’s new** * **New listing tabs** for **Public, Private, and Recently Deleted** so you can quickly find what you need * **Bulk edit mode** to update multiple listings at once * **Filter and sort options** to organize your listings more easily * **Easily add listing images** by uploading or drag-and-drop ### Navigate Your Listings by Status At the top of the page, you’ll see tabs for: * **Public** – Listings currently live and available for sale * **Private** – Not visible to buyers * **Recently Deleted** – Listings that have been removed and can be reviewed or restored Each tab shows the listings inside, so you can quickly understand your inventory at a glance.
### Filter and Sort Your Listings You can use **Add Filters+** and **Sort** within **each tab** to quickly find and organize your listings. * Click **Add Filters +** to narrow down your listings. You can apply **multiple filters at the same time** to find exactly what you need. * Use the **Sort** dropdown to organize your listings in the way that works best for you.
### Bulk Edit Multiple Listings Need to update many listings at once? Use **Bulk Edit**. You can edit directly in the table without opening each listing. How it works: 1. Select multiple listings using the checkboxes 2. Enter **Bulk Edit mode** *The table will switch to a **form view**, making it easier to apply changes across listings* 3. Apply changes (e.g., title, stock, price, type, visibility) *You only need to update a field **once**, and the change will be applied to all selected listings* 4. Review all updates 5. Click **Save** to apply
### Add or Update Listing Images You can easily add or update listing images: * **Upload directly** from your device * Or **drag and drop** one or multiple images at once into the listing
Head to [**Seller Hub**](https://seller.palmstreet.app/) now to start creating, editing, and managing your listings more efficiently. **Related articles** * [How to upload listings with CSV import](https://help.palmstreet.app/seller/listing-management/how-to-upload-listings-with-csv-import) # How to manage giveaway listings We're thrilled to unveil a Giveaway feature in our latest app update! Giveaways are not just about giving away free stuff. They're a powerful tool for businesses looking to enhance engagement, grow their audience, and boost brand loyalty. #### Add a Live Giveaway Listing * Go to your storefront to add a listing * Select this item is for **Giveaway** * Fill in the item description * Select the **draw time** * Set it as a **no task or need tasks** giveaway * Confirm and post it
**No Task: No need to fulfill any tasks to enter the giveaway.** ![](https://images.prismic.io/plantstory-app/65e694386a38476b3ba71050_20240305-114026.gif?auto=format,compress) **One Task: Complete a task to qualify for the giveaway.** ![](https://images.prismic.io/plantstory-app/65e69eb26a38476b3ba71093_20240305-122514.gif?auto=format,compress) **Two Tasks: Fulfill two tasks to enter the giveaway.** ![](https://images.prismic.io/plantstory-app/65e69edd6a38476b3ba71094_20240305-122555.gif?auto=format,compress) #### **Initiate a Giveaway During a Live Show** Navigate to your storefront Find the pre-added giveaway listing Click **"Start\&Pin"** to initiate the giveaway **Please kindly note that once the giveaway is initiated that you are not able to pause or stop the giveaway or the live show.** ![](https://images.prismic.io/plantstory-app/65e6a9bf6a38476b3ba710cb_20240305-131203.gif?auto=format,compress) **Participate in a Giveaway Event** * Click the Giveaway icon on the top right * Complete tasks assigned by the seller if any * Tap to enter the giveaway ![](https://images.prismic.io/plantstory-app/65e6ae456a38476b3ba710d4_20240305-133051.gif?auto=format,compress) #### Select the Winner for the Giveaway After the giveaway ends, a random draw picks the winner and announce who won, while the lucky winner sees a congratulatory pop-up. ![](https://images.prismic.io/plantstory-app/65e6c78e6a38476b3ba71158_20240305-151925.gif?auto=format,compress) **Q\&As** **Will the enter still be qualified after leaving the live show?**\ For a chance to win in the giveaway, participants need to stay in the livestream. **Is it possible to run several giveaways simultaneously** **in the live show?** Sellers are not able to initiate another giveaway if there is one going on. **How can the winner check the prize order right after winning the giveaway?**\ Just navigate to Profile > Settings>My purchases to find the newest created order. **Does the winner need to pay for the shipping fee of the giveaway item?**\ The responsibility for covering the shipping fees for giveaway items is determined by the seller's policy. **Can the draw time be customized as the seller's preference?**\ Sellers can just choose from the 5, 10 or 15 minutes options. # How to manage add-on listings ### What Are Add-on Products? We now support **three** kinds of **add-on products** to be **listed** and **recommended**: * Heat packs * Insulations * Shipping Upgrade Once sellers successfully **list** above mentioned **add-on products,** the system will **recommend** them to buyers while checking out, thus **without** the hassle of **placing a separate order** for these additional products intended for plants. ### How to List Add-on Products? Firstly, just navigate to **Settings > My Listings > + > Sell Add-on Products**. ![](https://images.prismic.io/plantstory-app/014a1f7d-e6e3-445f-b73a-72dce2fe92fb_SEE+ADD+ONDS.png?auto=compress,format) Then, edit the item details, such as the name, price, quantity, **add-on type,** etc. Finally, kindly **check** each piece of information and **post** it. ![](https://images.prismic.io/plantstory-app/9ac434ae-7630-4e15-a63e-d86e4860ef93_FINAL.png?auto=compress,format) ### How to Manage Add-on Product Listings? Just navigate to "My Listings" to check add-on products and edit these listings. Noticeably, sellers can **enable** the "**Hide from recommendation**" for some items that are **not willing to sell** to buyers at some point. For example, heat packs are not supposed to be put up in the recommendation section in summer. ![](https://images.prismic.io/plantstory-app/e5cd0554-01f1-47fb-bc0d-ee54dac52ba7_MANAGE.png?auto=compress,format) ### What Does it Look Like From Buyers' Perspective? ![](https://images.prismic.io/plantstory-app/2de59712-7ed5-49a3-b092-4e2e933e527a_Purchase+addons.png?auto=compress,format) Buyer's **review** while buying in the **live show** ![](https://images.prismic.io/plantstory-app/49af8339-284d-4b42-b02e-3c5e80502036_ADD+ON+MARKETPLACE.png?auto=compress,format) Buyer's **review** while buying in the **marketplace** ### Q\&As **Is it possible to list other products as add-on products?**\ We now just support three kinds of add-on product types: Heat packs; Insulations; Shipping Upgrade. **What is the major difference between purchasing in the live show and the marketplace?**\ Other plant items will also be recommended to buyers in the marketplace while only add-on products are recommended in live shows. # How to manage variant listings Managing products with multiple variations is now more efficient with **Variant Listings** in the Palmstreet Seller Hub. This feature enables sellers to manage products with multiple options, such as size, color, or material, under a single listing—simplifying inventory management and improving the shopping experience.     ‌‍‎ ### Why Use Variant Listings? * **All variations in one listing** – Instead of creating separate listings for each sizes or colors, all options are consolidated into a single listing. * **Better inventory tracking** – Available quantity and price can be set separately for each variant. * **Enhanced shopping experience** – Buyers can select their preferred option directly from one listing rather than browsing multiple separate listings.     ‌‍‎    ‌‍‎ ### Create a Variant Listing #### **1. Creat a New Listing:** [**Log in**](https://seller.palmstreet.app/) to Palmstreet Seller Hub and navigate to **"My Listings"**. There are two ways to create a new listing: **Option 1: Import via CSV File** * Click **“Import”** to upload a CSV file containing product listings. * Set a **minimum inventory quantity** for the imported listings. * Confirm shipping details. (If shipping rules have not been set, please add the necessary shipping information) ![](https://images.prismic.io/plantstory-app/aGIkDnfc4bHWi0Y0_ImportfromCSV.png?auto=format,compress) **Option 2: Manually Create a Listing** * Click **“+ New Listing”** to create a listing manually. ![](https://images.prismic.io/plantstory-app/aGIkD3fc4bHWi0Y1_Importfromnewlisting.png?auto=format,compress) #### **2. Add Product Variations** * In the **Variants** section, enter a variant **Name** (e.g., Size, Color). * List the variant **Values** (e.g., Mini, Standard or Red, Pink). * Click **“Add Variant”** to include additional options if needed. ![](https://images.prismic.io/plantstory-app/Z9OzSxsAHJWomhuo_variantlisting-variants.png?auto=format,compress) #### **3. Set Inventory and Pricing for Variants** * In the **Inventory** section, set a **price** and **available quantity** for each variant. * Add relevant details, such as media, fulfillment preferences, and other specifications. **Note:** When a variant is added, the price and inventory fields will no longer be directly editable. Instead, these values will be managed individually for each variant. ![](https://images.prismic.io/plantstory-app/Z9OzShsAHJWomhun_variantlisting-inventory.png?auto=format,compress) ### Manage Listings on Seller Hub #### 1. View Variants Click the **"∨" icon** next to a listing to expand and view its variants. ![](https://images.prismic.io/plantstory-app/Z9PZBBsAHJWomh6E_ViewVariants.gif?auto=format,compress) #### 2. Edit or Delete a Listing * Select the **checkbox** for one or multiple listings. Three action options will then appear at the bottom. * Choose an action: **“Edit”** to update product details, variants, or stock quantity, **“Mark as sold”** to change the listing, or **“Delete”** to permanently remove the listing. **Note:** To continue selling a listing after marking it as sold, select it and click “Edit” to update its inventory. ![](https://images.prismic.io/plantstory-app/Z9PZEhsAHJWomh6G_Managelisting.png?auto=format,compress) # How to import and export product listings Our platform simplifies item management between the Marketplace, livestreams, and purge events. In this blog, we’ll cover: **Import Products to Livestream or Purge Events from the Marketplace:**\ Easily transfer your Marketplace listings to livestreams or purge events with just a few clicks. **Export Unsold Items from Livestreams or purges to the Marketplace:**\ Effortlessly move listings newly created during live or purge events that are unsold, to the Marketplace, after the event. ### **Import Marketplace Product Listings to the Livestream or the Purge** #### **Import to a Livestream** * Navigate to click the shop icon * Select the \*Import\* option * Tick listings to be imported * Process it with a tap of the \*Done\* button ![](https://images.prismic.io/plantstory-app/ZzxRN68jQArT1A9v_importtolive.gif?auto=format,compress) #### **Import to a Purge** * Navigate to add new listings * Select the \*Import from your shop\* option * Tick listings to be imported * Press the \*Done\* button to confirm it ![](https://images.prismic.io/plantstory-app/ZzxSN68jQArT1A-U_importtoapurge.gif?auto=format,compress) ### **Exporting Unsold Listings of Livestream or Purge, to Marketplace**
Unsold items imported from your Marketplace shop will automatically return to your shop after the purge or livestream ends. You only need to manually export unsold listings created in the live or purge event, if needed. #### **Export from a Livestream** * Click the \*Copy unsold listings to your shop\* option * Tick listings to be exported * Press the \*Done\* button to complete it ![](https://images.prismic.io/plantstory-app/ZzxUpq8jQArT1BAV_exportfromlive.gif?auto=format,compress) #### **Export from a Purge** * Navigate to find the ended purge * Click to view unsold listings * Tick listings to be exported * Select \*Add to shop\* to export ![](https://images.prismic.io/plantstory-app/ZzxWdK8jQArT1BBc_exportfromapurge.gif?auto=format,compress) ### **Q\&As** **Q: Why don’t unsold items transferred from the Marketplace automatically return to my shop after a livestream ends?**\ A: You may need to wait after a 15 minute time window to allow the live or purge event to be fully ended, because the seller can resume the event within the time window after the end of the live. **Q: Why are there no unsold listings available for export even though some items remain unsold?**\ A: Only listings created during the livestream or purge require manual export to the Marketplace if the seller wishes to continue selling them there. **Q: Why the items shown as sold in the Marketplace while they are imported to a livestream?**\ A: Once a listing is imported from the marketplace to a livestream, the entire stock of it will be allocated to the livestream before the event ends, thus, it will be shown as sold in the Marketplace. However, when the listing is exported to a purge, only one unit of stock will be occupied. # How to list items in the Marketplace Listing your products on the Palmstreet Marketplace is quick and simple. Just go to the **Shop tab** and click the **"+ Sell"** button. Enter product detail information and **post** it with one click. Please kindly note that **local pick up** option is only **available for trusted sellers** which have successful records of delivered mail orders. * Listings will be **reviewed within 24 hours** and will be available in the marketplace once it has been approved. * Once your first **5** mail orders been successful delivered via carriers, you will become a trusted seller that your listings will be automatically approved. * Please kindly note that only sellers based in the U.S. are able to post items for sale in the marketplace. **Bump Your Listings**
Bumps bring more attention to your listings. Sellers **without pro-membership** have **1** free bump per day and you can upgrade to a pro seller to enjoy **2** bumps per day.
A "bump" is an effect that happens right away and **moves the listing to the top** of the marketplace. Just **click** the **"Bump"** to polish the listing. **How to hide your items?** If you want to make the item non-public, you can **set it on the item details page**.\ Once hidden, only users who get the link will be able to see and buy the item. **How to restock your products?** Click to enter the product details page, select the "**Edit**", reset the quantity of the product, and finally click "**Post**". # How to search and manage your listings Sellers can now quickly search, filter, and manage their listings all in one place, making inventory control more efficient and less time-consuming with Palmstreet updates. **How to Use It** 1- Navigate to **Profile** and select the **Shop** section. * Browse through all listings and search for a specific one using the new **Search** bar. * Click on the **Manage** tab to access the improved listing management page. ![](https://images.prismic.io/plantstory-app/Z0fKmZbqstJ972MV_accessyourlistings.png?auto=format,compress) 2- Use the **Filter** button located in the upper-right corner to refine the listings. Filters allow to sort by: * **Type**: All, Listing or Add-on * **Visibility**: All, Public or Private * **Availability**: All, Sold or In Stock ![](https://images.prismic.io/plantstory-app/Z0fKmpbqstJ972MW_filter.png?auto=format,compress) Once a listing is located, quick actions like restocking, duplicating, deleting, or bumping can be taken to enhance marketplace visibility. These features provide an efficient and seamless way to manage and organize inventory. # How to create multi-quantity auction listings Multi-quantity auctions let you sell several units of the same product in one streamlined process. You can either create a single listing with multiple units at the same price and details, or bulk create multiple listings that use the same title, description, price, and images. This saves time, keeps your auction organized, and makes it easier to move products quickly during a LIVE. ### **How it works** You can run a multi-quantity auction on Palmstreet in two ways: ## 1. Single listing with multiple units #### Before Your LIVE 1. Create one auction listing in your store. 2. Set the Quantity to the total number of units you plan to sell. 3. Enter the price and details that will apply to all units. Each unit will be displayed with its own number (#1, #2, #3, etc.) so you and buyers can easily tell them apart. 4. Add your starting bid and set your auction timer.
#### During Your LIVE 1. Start the auction as usual. 2. When a unit is sold, click **Run Next** to immediately queue the next unit. *Important Notes* * **Run Next** always uses the same price and details from your store listing. These cannot be changed while the auction is running. * To make changes, stop the auction, edit the store listing, and then resume. * If a unit auction ends without a winner, a **Run Again** button will appear. * Click **Run Again** to restart the auction. * You can keep the same starting price and timer, or adjust them before running again. * Any changes you make will become the default auction settings for the next unit in the sequence, unless you change them again. ## 2. Bulk create **separate listings** #### Before Your LIVE 1. Bulk create multiple listings for the same product in your store (each will be its own listing). 2. After bulk creation, you can update the title, description, price, and images on each listing in the store before running them. 3. Each listing will be displayed with its own number (#1, #2, #3, etc.) so you and buyers can easily tell them apart.
#### During Your LIVE 1. Auction each listing one by one, just like a normal auction. 2. Select the next listing from your store whenever you’re ready. *Important Notes* * **Run Next** is not available with bulk-created separate listings. This means you’ll need to run each listing independently. ## What happens when a payment failed? If a payment doesn’t go through, don’t worry — you can continue selling. Just go to your store listings and tap **Start auction** to run the next unit. * A failed payment does not reduce your inventory count. * You can keep auctioning units until your inventory runs out. * Once the payment is successfully processed, your inventory will update automatically to reflect the purchase. ### FAQ **Do all bulk-created listings need to have the same settings?** Yes, bulk-created listings start with the same settings for speed and convenience. However, you can edit each listing afterwards to adjust details like the product title, description, or images before going LIVE. **Can I mix different products in a multi-quantity auction?** Yes. You can mix multiple products as long as they share the same listing price and are created as separate listings. **Can I change the quantity once the auction starts?** Nope! Once an auction starts, the quantity can’t be changed. But after it ends, you’ll be able to add more units if needed. **Still need help?** If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions. # How to move listings between LIVE, Marketplace, and Purge Our platform simplifies item management between the Marketplace, livestreams, and purge events. In this blog, we’ll cover: **Import Products to LIVE or Purge from the Marketplace:**\ Easily transfer your Marketplace listings to livestreams or purge events with just a few clicks. **Export Unsold Items from LIVE or Purge to the Marketplace:**\ Effortlessly move listings newly created during live or purge events that are unsold, to the Marketplace, after the event. ### **Import Marketplace Product Listings to the Livestream or the Purge** #### **Import to a Livestream** * Navigate to click the shop icon * Select the \*Import\* option * Tick listings to be imported * Process it with a tap of the \*Done\* button ![](https://images.prismic.io/plantstory-app/ZzxRN68jQArT1A9v_importtolive.gif?auto=format,compress) #### **Import to a Purge** * Navigate to add new listings * Select the \*Import from your shop\* option * Tick listings to be imported * Press the \*Done\* button to confirm it ![](https://images.prismic.io/plantstory-app/ZzxSN68jQArT1A-U_importtoapurge.gif?auto=format,compress) ### **Exporting Unsold Listings of Livestream or Purge, to Marketplace**
Unsold items imported from your Marketplace shop will automatically return to your shop after the purge or livestream ends. You only need to manually export unsold listings created in the live or purge event, if needed. #### **Export from a Livestream** * Click the \*Copy unsold listings to your shop\* option * Tick listings to be exported * Press the \*Done\* button to complete it ![](https://images.prismic.io/plantstory-app/ZzxUpq8jQArT1BAV_exportfromlive.gif?auto=format,compress) #### **Export from a Purge** * Navigate to find the ended purge * Click to view unsold listings * Tick listings to be exported * Select \*Add to shop\* to export ![](https://images.prismic.io/plantstory-app/ZzxWdK8jQArT1BBc_exportfromapurge.gif?auto=format,compress) ### **Q\&As** **Q: Why don’t unsold items transferred from the Marketplace automatically return to my shop after a livestream ends?**\ A: You may need to wait after a 15 minute time window to allow the live or purge event to be fully ended, because the seller can resume the event within the time window after the end of the live. **Q: Why are there no unsold listings available for export even though some items remain unsold?**\ A: Only listings created during the livestream or purge require manual export to the Marketplace if the seller wishes to continue selling them there. **Q: Why the items shown as sold in the Marketplace while they are imported to a livestream?** **A:** Once a listing is imported from the marketplace to a livestream, the entire stock of it will be allocated to the livestream before the event ends, thus, it will be shown as sold in the Marketplace. However, when the listing is exported to a purge, only one unit of stock will be occupied. # How to connect your Shopify store to Palmstreet **1/16/2026 - Shopify has recently made changes to the app integration process. We’ve updated this guide to reflect the latest steps. If your shop is already integrated, you will not be affected.** To connect your Shopify store to Palmstreet, start by installing the Palmstreet custom app and setting up a separate store location in Shopify. This ensures your product listings and inventory stay in sync automatically across both platforms, so everything stays accurate without manual updates. ## Step-by-Step Shopify Tutorial Watch our video to learn how to integrate your existing Shopify store with your Palmstreet account: {% embed url="" %} ## Connect Your Shopify Store to Palmstreet Follow the steps below to connect your Shopify store to Palmstreet! ### Step 1: Go to App Settings in Shopify 1. Log in to your [Shopify](https://www.shopify.com/) and go to **Apps** 2. Click **App settings**
### Step 2: Open the App Development Page 1. Go to **Apps** 2. Click **Develop apps** (top right) 3. On the App development page, click **Build apps in Dev Dashboard**
### Step 3: Create the Palmstreet App 1. In the **Dev Dashboard**, click **Create app** 2. Under **Start from Dev Dashboard**, enter the **app name** (for example: `Palmstreet`) and click **Create**
### Step 4: Approve Scope Permissions for Palmstreet 1. In the app dashboard, go to **Access** and click **Select scopes** Add the following scopes: * `write_product_listings` * `read_product_listings` * `write_products` * `read_products` * `read_locations` * `write_locations` * `write_inventory` * `read_inventory` These permissions allow Palmstreet to sync your products, inventory, and locations. 2. Scroll down and click **Release** (Optional) Enter Version name (for example: `1.0`)
### Step 5: Install the App on Your Shopify Store 1. In the app dashboard, make sure you are on **Home** 2. Click **Install app** 3. Select the Shopify store you want to connect 4. Click **Install** to confirm
### Step 6: Connect Shopify to Palmstreet 1. In the Shopify app dashboard, go to **Settings > Credentials**. Copy the **Client ID** and **Secret**. 2. In **Palmstreet** [**Seller Hub**](https://seller.palmstreet.app/), go to **Integrations > Shopify**. Enter your **Shopify store UR**L, paste the **Client ID** and **Secret**, then click **Connect**.
To find your Shopify store URL, go to [**Shopify Admin**](https://admin.shopify.com/) **> Settings > Domains** and copy the domain that ends with **`.myshopify.com`**. *Note: Custom domains (for example, yourbrandname.com) cannot be used to complete the connection.*
Once your Shopify store is connected to Palmstreet, all existing products and inventory in your Shopify store will sync automatically. ## How Shopify Inventory Sync Works with Palmstreet After connecting your Shopify store to Palmstreet: * ✅ **First connection:** All existing products and inventory in your Shopify store will sync automatically the first time you connect. * ✅ **Inventory updates:** If inventory changes in Shopify for products that are already synced, the updates will automatically sync to Palmstreet. * ⚠️ **New products:** Products created in Shopify after the initial connection do not sync automatically. To import products created after the initial connection, click the **Sync inventory to Palmstreet** button in Seller Hub.
### FAQ
What should I do if my newly created Shopify products aren’t showing in Palmstreet? Products created in Shopify after your initial connection will not sync automatically. To import new products: 1. Go to **Seller Hub → Integrations → Shopify** 2. Click the green **Sync inventory to Palmstreet** button
How to create location for Palmstreet on Shopify? Some sellers prefer to create a dedicated location to better separate Palmstreet inventory from their primary Shopify operations. However, many sellers choose to use their primary Shopify location instead. Both approaches are supported, and creating a separate location will not affect how inventory sync works. If you'd like to create a separate Shopify location, please refer to: [How to create location for Palmstreet on Shopify](/seller/listing-management/how-to-connect-your-shopify-store-to-palmstreet/how-to-create-location-for-palmstreet-on-shopify)
**Still need help?** If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions. # How to sync Shopify inventory to Palmstreet If you sell on both Shopify and Palmstreet, you can connect your stores to keep your inventory in sync. This integration ensures that stock levels and product details are automatically reflected on both platforms, helping you avoid overselling and reducing manual work. ### How to set up the integration To connect your Shopify store to Palmstreet: 1. Go to **Palmstreet Seller Hub > Integrations > Shopify**
1. Enter your **Shopify store URL** 2. Follow the prompts to: * Find your **API access token** in your Shopify admin under **Apps & Sales Channels** * Paste the token into Palmstreet to authorize the connection For detailed instructions on setting up your store location in Shopify, check out our step-by-step guide on [***How to Connect Your Shopify Store to Palmstreet**.*](https://help.palmstreet.app/~/changes/185/seller/seller-tools/how-to-connect-your-shopify-store-to-palmstreet) ### **How to connect your inventory location to Palmstreet** 1. Choose your **Shopify inventory location** (e.g. *Palmstreet Shelf*) 2. Click **Sync** to start importing your listings
Once the integration is complete, products from the selected inventory location will appear in your Palmstreet shop. Inventory levels will stay synced automatically in real time. ### **What syncs between Shopify and Palmstreet** When you connect your Shopify store, the following product details will sync to Palmstreet: * **Inventory quantities:** update automatically whenever items are sold on either platform * **Variants** (such as size or color): update automatically whenever changes are made on either platform * **Product titles, descriptions, and images:** these details do not sync automatically. Updates must be initiated manually from Shopify to Palmstreet, and can be done at any time. ### How sync works * Palmstreet and Shopify maintain a real-time, bidirectional sync. In the event of a sync error, we recommend double-checking your inventory in Shopify to ensure it reflects the most up-to-date quantities. * You’ll see a sync error alert in Seller Hub if there’s an issue. To manually sync your inventory, click **Sync from Shopify**. * If you change your inventory location, products previously synced from the old location will stop syncing. Only items from the new location will sync going forward. ### FAQ **Can I connect more than one Shopify store to my Palmstreet account?** No. At this time, one Palmstreet account can only be linked to a single Shopify store. **What happens when I sell an item on Palmstreet or Shopify?** Inventory updates automatically across both platforms. If an item sells on one, the stock level is instantly adjusted on the other. **Do I need to manage listings on both platforms separately?** No. Once your accounts are synced, your inventory updates automatically across both platforms. That means you only need to make changes in one place—no manual work or double-entry required. **Still need help?** If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions. # How to create location for Palmstreet on Shopify To ensure Palmstreet can manage your inventory and fulfill orders correctly, you’ll need to create a store location within Shopify. To do this, log in to your Shopify store, navigate to **Settings** to begin the setup. ### Step 1: **Add a New Location** 1. In Shopify, navigate to **Settings > Locations** 2. Click **Add location** 3. Enter the **Name** and **Address** for the new location 4. Follow the on-screen instructions to save the location details
### Step 2: **Assign Products to the Palmstreet Location** 1. In Shopify, navigate to **Products > Inventory** 2. Select all products you want to add to your newly created Palmstreet location
4. Click **Create transfer**
### Step 3: Complete the Transfer 1. Choose the **origin inventory** location 2. Set the **Palmstreet store location** you created as the destination 3. Click **Mark as > Transferred** to confirm the transfer to complete the process
#### Step 4: Sync the Location with Palmstreet 1. In your Palmstreet **Seller Hub**, select the corresponding location you created in Shopify 2. Click **Sync to Palmstreet** to complete the integration
# How to upload listings with CSV import The CSV Import feature enables bulk uploading of product listings to Palmstreet, reducing the need for manual data entry when migrating product data from other stores. Sellers can either import a CSV file exported from supported e-commerce platforms such as Shopify or create Palmstreet’s sample template. ### How to use CSV import Here is a quick video tutorial, keep scrolling for a written "How to". {% embed url="" %} To begin an import, navigate to: [**Seller Hub**](https://seller.palmstreet.app/) **> Listings > Import by CSV**
#### A CSV file can be prepared in one of the following ways: ### **1. Import from an existing CSV file** Import an existing CSV file by dragging and dropping it into the upload area. Please note that Palmstreet only supports CSV files exported from Shopify and Etsy at this time. If the file does not follow the required format, the upload may fail, or certain values may be imported incorrectly. ### **2. Import using the Palmstreet sample template** Palmstreet provides a standardized [CSV template](https://docs.google.com/spreadsheets/d/19GL6PIKFbB3Vy7wmmM8GgUut0R4v0y_vJclFtD73BvQ/edit?gid=580941980#gid=580941980) for manually entering product information. #### Step 1: Download the sample template * Download the template [here](https://docs.google.com/spreadsheets/d/19GL6PIKFbB3Vy7wmmM8GgUut0R4v0y_vJclFtD73BvQ/edit?usp=sharing), or * Go to [**Seller Hub**](https://seller.palmstreet.app/) > **My Listings** > **Import** > **Sample CSV** #### **Step 2: Fill in product details** Open the template and fill in product details based on the column headers provided: * **Title** *(required)*: Name of the item * **Item description** *(required)*: Details about the item * **Image 1 URL** *(optional)*: The image URL, not the image itself. This should be a direct link to the hosted image: right-click an image on an existing website to copy its address. * **Price** *(required)* * **Quantity** *(required)* * **Variant 1 Name** *(optional)*: This represents the type of variant. For example, *Color* * **Variation 1 Value** *(optional)*: This represents the value of the variant. For example, *Blue* or *Red*. This value can be edited during the import process. How to create additional values for each variant: * Make a new row for each additional value and leave columns A through C blank. * Enter the additional variant values in the new row in columns G, I, or K. * If the variant values have different prices, you can enter these in column D. If left blank, the price will default to $10. You can also edit the price in the preview screen after uploading the file. * Quantity will default to 1 for each variant listing, but you will have a chance to edit this in the listing preview. * In the image below, we have created Variants for Color (Blue, Black), Size (Small, Medium), and Material (Glass, Wood). *Example:*
**Important**: Variant quantity cannot currently be uploaded in the CSV file at this stage and will default to 1 (or quantity of your choosing) for all variants. You will have a chance to edit this in the listing preview screen before officially adding the listings. #### **Step 3: Upload the completed file** Follow the same steps and upload the completed CSV file.
### Preview and edit imported listings After uploading the CSV file, the imported listings can be reviewed and edited before being added to the inventory. During this step, details such as variant price and quantity can be adjusted as needed.
FAQ **What if the CSV from my previous platform doesn't work?** Not all CSV formats are supported. If you encounter any issues, we recommend using the official Palmstreet template for best results. **Can I set custom prices or quantities in the CSV file?** Not at this time. If a product has multiple variations with different prices, the CSV file allows only one default price to be set. To assign specific prices or quantities to each variation, you'll need to update them manually on the listing’s detail page after the import is complete. **Still need help?** If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions. # How to manage inventory on Palmstreet To better support all sales styles, we’ve upgraded our inventory management system so listings are easier to manage, stay synced automatically, and work across all channels. This guide explains how inventory behaves across Marketplace (Shop), LIVE, and Purge. **Key Features** * **One inventory system for ALL sales channels**\ Your listings stay connected across Marketplace, LIVE shows, and Purges.\ (Some listing types may have different availability. See [FAQ for details](https://help.palmstreet.app/seller/listing-management/how-to-manage-inventory-on-palmstreet#do-all-listings-stay-connected-across-marketplace-live-shows-and-purges).) * **Inventory stays in sync everywhere**\ When an item sells in one channel, its quantity updates across all others. * **Listings can be reused anytime**\ Listings created in Marketplace, LIVE Shows, or Purges can be used again in future events — no manual exporting or recreating is needed. ### How Inventory Works Now #### **1. Before Selling (Preparing Inventory)** You can add inventory by: * Creating listings on Marketplace * Creating listings directly during LIVE shows All listings you create will appear in **My Listings**. If you prefer working on desktop, you can also manage listings in [**Seller Hub**](https://seller.palmstreet.app/), including creating listings or uploading inventory in bulk using a CSV file. *(*See how: [How to upload listings with CSV import](/seller/listing-management/how-to-upload-listings-with-csv-import)*)* ![](/files/665466b31075367d1f5c381382f0f69e1ac40cb7) #### **2. During LIVE Shows** During your events, you can: * Create new listings on the spot * Import your Marketplace items When you import a Marketplace item into a LIVE show, both channels share the same inventory. This means you can sell the same item in your Shop and during LIVE at the same time. If it sells in either place, the quantity updates everywhere automatically. This allows you to promote products across multiple channels without duplicating listings or updating inventory manually. ![](/files/84afd5e9edacaeda361c46bd05d71462dde45618) #### **3. After Your Sale** Once your LIVE Show or Purge ends, you can: * Review which items sold * Reuse unsold items in your next LIVE show or Purge * Make LIVE or Purge listings visible in your Shop by setting them to **public** Listings created during LIVE shows or Purges are **private by default**, so they will only appear in your Shop if you change the visibility to **public** in **My Listings**. This helps keep your Shop organized while still giving you flexibility to reuse listings across different channels. ![](/files/b9e9a19b01caf189f70a352d55ad93b1b5530416) ### Manage Your Inventory * **Desktop:** [Seller Hub](https://seller.palmstreet.app/) → **Listing** * **Mobile:** Palmstreet app → Profile → **My Listings** ### **FAQ**
What’s the difference compared to before? **Previously:** * Listings had to be created separately for each channel * The same item often needed to be recreated multiple times * Listings had to be manually exported to the Shop * Listings couldn’t be reused across Marketplace, LIVE, or Purge **Now:** * All channels use a **unified listing system** * Inventory **syncs automatically** across Marketplace, LIVE, and Purge * Listings sync to your Shop automatically — no manual exporting needed * Many listings can be **reused across channels**, reducing manual work
Why are there so many listings showing up in My Listing? Palmstreet now uses a unified inventory system, so listings you created in recent LIVE shows or Purges (within the past one month), along with Marketplace listings, may appear together in My Listings. This is normal and helps you manage inventory in one place. If there are listings you no longer need, you can bulk delete them in **My Listings**. ![](/files/794c6f899bb201d4ee8f02193b09daee4ee48303)
Do all listings stay connected across Marketplace, LIVE shows, and Purges? It depends on the listing type: * **Buy Now listings** share inventory across Marketplace (Shop), LIVE shows, and Purges. * **Auction listings** can be reused in future LIVE shows only. They cannot be sold in the Shop or in Purges. * **Giveaway listings** are not included in the shared inventory system and cannot be reused.
Can I reuse listings? It depends on the listing type: * **Buy Now listings** can be reused across Marketplace (Shop), LIVE shows, or Purges. * **Auction listings** can be reused in future LIVE shows only. * **Giveaway listings** cannot be reused.
Can I sell my LIVE listings in my Shop? Yes. **Buy Now listings** created during LIVE or Purge are private by default. Set the listing’s visibility to Public in My Listings, and they will appear in your Shop. However, **Auction listings** cannot be sold in your Shop. They can only be reused in future LIVE shows. *(Purge does not support auction sales.)* **Giveaway listings** cannot be sold in your Shop and cannot be reused.
# How to manage custom orders on Palmstreet Palmstreet's **Custom Orders** feature lets sellers create tailored order links during live shows, allowing buyers to add specific requests and notes. This streamlines communication, sets clear expectations, and enhances the shopping experience with personalized transactions. Here are three key benefits of this feature and how they enhance the buying and selling experience: **Streamlined Custom Orders:** Sellers can quickly create and manage custom order links during live shows based on buyer requests. Buyers ask for personalized items in the chat, and sellers set prices, adjust shipping, and share the custom order link for easy transactions. ![](https://images.prismic.io/plantstory-app/Zt_YERoQrfVKl4nm_Streamlined.png?auto=format,compress) **Enhanced Buyer Communication:** After placing an order, buyers can use "Create Custom Order" and "Add Custom Notes" to provide more specific instructions, requests, or timelines, enhancing clarity and reducing misunderstandings. ![](https://images.prismic.io/plantstory-app/Zt_YEBoQrfVKl4nl_Communication.png?auto=format,compress) **Clearer Expectations:** Updated order status messages and a "Custom Order Acknowledgement" popup provide buyers with realistic timelines for custom items, reducing pressure on sellers and improving overall satisfaction. This feature clearly communicates processing times and allows buyers to reach out directly to sellers for order updates, ensuring transparency and trust throughout the transaction process. ![](https://images.prismic.io/plantstory-app/Zt_YDxoQrfVKl4nj_ClearerExpectations.png?auto=format,compress) # LIVE Management # How to host a private LIVE selling session The **Private LIVE** Selling feature allows sellers to control the visibility of their content, fostering stronger connections with loyal customers and offering exclusive deals. This approach helps sellers showcase their authentic style, reduces competition for public traffic, and encourages audience growth through external sharing, ultimately increasing LIVE sessions and transactions on the platform. #### Host Private LIVE Selling * When scheduling a new LIVE show, sellers can choose between a **Private show** or a **Public show**. * Once a show is created, the "Private Show" option **cannot** be changed, and an icon will be labeled to indicate it. * The seller can share the private show with a select audience or on social media. ![](https://images.prismic.io/plantstory-app/ZpSIGB5LeNNTxJLU_Options.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/ZpSIFB5LeNNTxJLS_Createlive.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/ZpSIFx5LeNNTxJLT_Label.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/ZpSIGx5LeNNTxJLW_share.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/ZpSIGR5LeNNTxJLV_shareoptions.gif?auto=format,compress) **Notes:** * Private LIVE shows cannot be found on the LIVE tab feed or any categories, except for those who have bookmarked these LIVE shows through the provided link. * Private LIVE shows will only be visible to the host and anyone with access to the shared link. * Only those who have bookmarked the show can receive push notifications when the show starts. # How to assign moderators to manage your LIVE The **moderator feature** is designed to make the live stream more engaging and fun for both hosts and viewers. **The Significance of Setting Moderators:** The host can select several audience members to assist in managing interactions and adding fun elements to the show. **How Sellers Can Set Moderators:** 1. Tap on the **comment**, **username**, or **avatar** of a particular audience member. 2. Select the "**allow to moderate**" button. 3. The audience member will be assigned the role of "moderator" for that specific show. 4. Once the audience member is assigned as a moderator, they will receive a notification. **Sellers Can Remove Moderators:** 1. The host can "**disallow to moderate**" to remove the role from that specific audience member at any time. 2. The moderator role will automatically expire once the show ends. ![](https://images.prismic.io/plantstory-app/Zoy32h5LeNNTw6wm_Moderators-1.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zoy2fh5LeNNTw6wd_Moderators-1-2-.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zoy2fh5LeNNTw6we_Moderators-1-3-.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zoy2fx5LeNNTw6wf_Moderators-1-4-.gif?auto=format,compress) #### **Moderator Privileges:** * **Mute People:** Moderators can mute other audience members. * **Delete Messages:** They can delete messages for everyone. * **Highlighted Comments:** Any comments from the moderator will be marked with a "Mod" label for visibility. * **Role Limitations:** Moderators cannot assign other audience members as moderators. ![](https://images.prismic.io/plantstory-app/Zoy0ex5LeNNTw6wM_Moderators-3.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zoy6Jh5LeNNTw6wt_Moderators-3-2-.gif?auto=format,compress) This feature is designed to make live shows more dynamic and engaging, allowing trusted audience members to contribute actively to the show’s success. # How to co-stream your LIVE show ### Introduction to Co-streaming As the streaming world evolves, co-streaming emerges as a vital feature to enhance interaction and creativity among content creators, allowing you to engage with wider, more diverse audiences. Update your App to 8.7.2 or preferably newer version to enjoy this feature on Palmstreet. ### **Sellers Inviting Viewers to Join** In your live, you may send the co-streaming invitation by clicking into the live message of the audience. The invitation link is valid for 1 minute and you can cancel it anytime. ![](https://images.prismic.io/plantstory-app/ZhyspzjCgu4jzz4v_8.gif?auto=format,compress) ### **Accepting the Livestream Invitation** After the invitee receiving the invitation that they can hit the "Accept" button to take it. Please note that the invitee has to turn on the camera and microphone to go through it. ![](https://images.prismic.io/plantstory-app/ZhyxVTjCgu4jzz5j_9.gif?auto=compress,format) ### **Going Live Together** The invitee going live with the seller through a tap on the "Join Livestream" button. ![](https://images.prismic.io/plantstory-app/ZhyzCzjCgu4jzz58_10.gif?auto=format,compress) ### **End the Dual Livestream** Close the small window to end the dual-live with the invitee. ![](https://images.prismic.io/plantstory-app/ZhyoPDjCgu4jzz4a_7.gif?auto=format,compress) Co-streamer may close the small window to end the dual live with the seller. ![](https://images.prismic.io/plantstory-app/ZhynajjCgu4jzz4X_6.gif?auto=format,compress) ### Q\&As **How can viewers be invited to join a co-stream in the seller's livestream ?** Just comment in the live to request the seller to send you an invitation. **Is it possible to invite a viewer that is out of the live via their comments?** No, the live seller is only able to invite the viewer who is watching the live . **Why the audience can not be invited to join the co-streaming ?** Check if their camera and microphone is on and the app version is updated. **Why not seeing the invitation after the seller sending it out?** The invitation link is only valid for 1 minute and the seller can cancel it any time. **Can the invitee reject the co-streaming request in the live?** Yes, they may click "Reject" to refuse to go live with the seller.
# How to invite and sell with a Guest Seller in a LIVE Guest Seller lets a host invite another seller to sell their own products during the host’s LIVE. Buyers can shop both sellers’ listings in the same show, while each seller manages their own products, orders, earnings, and fulfillment. ### Before you start * The guest seller must follow the host before the host can find and invite them. * Each LIVE supports one guest seller. To invite someone else, the host must remove the current guest seller first. * Guest seller is not available for recurring LIVEs, Combined Checkout, or LIVEs using Deferred Shipping—the free-shipping threshold option. ### For hosts: Invite a guest seller 1. On the Create or Edit LIVE page, go to the **Guest Seller** section. 2. Search for the seller's username. If you cannot find them, confirm that they follow your Palmstreet account. 3. Send the invitation. The Guest Seller will receive a direct message with the invitation link. Only one Guest Seller can be invited to a LIVE. To invite someone else, remove the current guest seller first.
### For hosts: Manage a guest seller 1. Open the Edit LIVE page and go to the **Guest Seller** section. 2. View the guest seller's listings or remove the guest seller from the LIVE. Removing a guest seller removes their unsold listings from this LIVE and returns them to the guest seller's shop inventory. Existing orders are not canceled and remain the guest seller's responsibility.
### For guest sellers: Accept the invitation 1. Open the direct message from the host and tap **View Guest Seller Invitation**. 2. Review the Guest Selling information. Tap **Accept** to join the LIVE, or **Decline** if you do not want to participate. Once accepted, the guest seller can begin adding listings to the LIVE.
### For guest sellers: Add your listings to the LIVE 1. Open the invited LIVE and tap the **Shop** or **Listings** icon. 2. Add eligible listings from your shop, or create a new listing. 3. You can use the seller filter to switch between All listings, My listings, and Listings from host. Guest sellers can add listings before the LIVE starts or while the LIVE is in progress.
### During the LIVE * The host controls which listings are pinned and shown to buyers, including guest seller listings. * Guest Sellers can continue adding eligible listings during the LIVE and can make limited edits to their own listings. * Guest sellers can create Giveaways for the LIVE, but only the host can start or restart them. The Giveaway remains owned by the guest seller. * For the best buyer experience, guest sellers are encouraged to join the host through dual-stream so buyers can interact with both sellers. (Learn more in [How to co-stream your LIVE show](/seller/live-management/how-to-co-stream-your-live-show)) ### Orders, shipping, and earnings * Each listing, order, and payment remains with the seller who owns the listing. * The guest seller’s shipping settings apply to their orders. They do not use the host LIVE’s shipping settings. * The guest seller is responsible for their inventory and order fulfillment, including shipping, tracking, returns, and refunds. * The guest seller keeps the earnings from their own sales. There is no revenue sharing with the host, and Palmstreet selling and payment-processing fees apply. ### FAQs
Can I invite more than one guest seller? No. Each LIVE currently supports one guest seller.
Why can’t I find the seller I want to invite? Ask the seller to follow your Palmstreet account, confirm that you are searching the correct username, and make sure both sellers are using the latest app version.
Can I change the guest seller? Yes. Remove the current invitation or Guest Seller, then search for and invite another seller.
Can a guest seller add products after the LIVE starts? Yes. An accepted guest seller can continue adding eligible listings while the LIVE is in progress.
Who gets paid for a guest seller order? The guest seller receives earnings from their own listings and is responsible for fulfilling those orders. The host does not automatically receive a share.
# How to set up multistream for your LIVE Palmstreet’s **Multistream Feature** allows sellers to broadcast their LIVE shows across multiple platforms, including **YouTube, Facebook, and Instagram**, at the same time. This feature helps sellers reach more viewers, engage with multiple audiences, and manage all interactions conveniently from one place. ### How to connect Palmstreet to your social media account #### **1.** Set up multistream * Go to **Schedule a LIVE show** and enable the **Multistream** option. * Choose which platforms to link — **YouTube**, **Facebook**, or **Instagram**.
#### **2. Authorize the Connection** * **YouTube:** Sign in to your Google account and follow the prompts to authorize Palmstreet. * **Facebook:** Sign in to Facebook, choose to connect either your **Profile** or **Page**, and authorize Palmstreet. * **Instagram:** Connect via **RTMP** by linking a professional Instagram account. **Note:** * Palmstreet only requests the permissions necessary to support multistreaming functionality. For more information on account access and permissions, please refer to the FAQ section below. * Multistreaming to **Facebook Groups** is currently **not supported**. Please select a Profile or Page when linking a Facebook account. * **Instagram** multistreaming is currently under beta testing and will be available to all sellers soon.
#### 3. Enable multistreaming Once your platforms are linked, use the toggles to enable or disable multistreaming for each platform before starting your show.
#### **4. Check LIVE performance** * After your LIVE show ends, open the summary page to view key performance metrics and insights across platforms.
###   ‌‍ ### Multistream experience for sellers During a LIVE show, sellers can access: * **Interactive comments:** View and respond to comments from all connected platforms directly within the Palmstreet interface. * **Audience metrics:** Track real-time viewer counts by platform to understand where engagement is highest.
###   ‌‍‎‏ ### Viewer experience Viewers on all platforms see the same live broadcast, featuring: * **Consistent titles and descriptions:** Ensures a unified presentation and reinforces your brand across channels. * **QR codes for easy access:** Embedded QR codes encourage viewers to join Palmstreet for exclusive deals and deeper interaction.
###   ‌‍‎‏ ### Platform requirements Before enabling multistreaming, make sure each connected platform account meets its livestreaming eligibility requirements. **YouTube** * At least **50 subscribers** are required to live stream on mobile. * No live streaming restrictions in the past **90 days**. * Get YouTube channel verified (check how to [verify YouTube channel](https://support.google.com/youtube/answer/171664)). * To turn on live streaming, you may need to wait 24 hours before you can start your first live stream. **Facebook** * A Facebook account that is at least **60 days old**. * A Page or Profile with a minimum of **100 followers**. * The latest version of the app for mobile streaming or compatible streaming software for desktop streaming (check [requirements for Facebook live videos](https://www.facebook.com/business/help/162540111070395)). * Have admin, editor, or live contributor access to the Page (if streaming from a Page) **Instagram** * A professional Instagram account. * Minimum of **1,000 followers**. * Instagram LIVE streams are limited to **60 minutes**. If your stream goes longer, it will automatically end on Instagram but continue uninterrupted on Palmstreet. **Note:** Live animal sales are prohibited. Only [policy-compliant](https://www.facebook.com/policies_center/commerce/animals) sales are allowed. For detailed platform-specific guides on live stream, visit: [How To Go Live On Facebook - Meta Business Help Center](https://www.facebook.com/business/help/165076674943644?id=1123223941353904) [Live stream on YouTube - YouTube Help](https://support.google.com/youtube/topic/9257891?hl=en\&ref_topic=9257610\&sjid=12370286423018066191-NC) [Live stream on Instagram - RTMP.IN](https://rtmp.in/) ## FAQ **What permissions are granted to Palmstreet when connecting YouTube or Facebook accounts?** To support multistreaming, Palmstreet requests a limited set of permissions required for livestream setup and engagement: * **Create live broadcasts:** Enables livestream initiation directly from Palmstreet. * **Read live comments:** Allows access to viewer comments for real-time interaction. * **Access basic channel or page information:** Ensures the livestream connects to the correct account. Palmstreet **does not**: * Edit or delete existing videos, posts, or comments. * Modify channel or page details, ratings, or follower data. * Post content outside of the livestream environment. Access is read-only where applicable and used solely to support multistream broadcasts. **Do I need to start or schedule livestreams separately on each platform?** No. Once multistreaming is enabled and your accounts are connected, your show will automatically stream to all selected platforms when it starts on Palmstreet. There’s no need to create or start separate livestreams. **Can I enable multistreaming after scheduling a LIVE show?** No. Multistreaming must be set up when you first schedule your LIVE show. Once it’s created, you cannot go back and link new platforms. Be sure to enable multistreaming during the initial setup. **I see the message “The user is not enabled for live streaming.” What does it mean?**‏ This typically means the platform account does not meet livestreaming eligibility criteria. Please review the Platform Requirements above to ensure all conditions are met. # How to view summaries of your LIVE and Purge shows **LIVE/Purge Show Enhancement Features** are available for sellers in the **8.8.3 version** of the app. After a LIVE/Purge has ended, the seller can track performances, view detailed data, **replay videos**, **export summaries**, **manage unsold items**, and **import items from the shop to the Purge**. #### Viewing Ended LIVE/Purge Shows Sellers can now easily track and review past performances by viewing all the ended LIVE/Purge shows. To access detailed insights and statistics, simply tap on any ended show. **Replay Options:** * **Replay the Video**: Tap the "replay" button to watch the full video of the specific LIVE/Purge show. * **Navigate Through the Video**: Use the time bar to navigate the video for specific moments. ![](https://images.prismic.io/plantstory-app/Zo-kMR5LeNNTxBfm_Moderators-1.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zo-kKx5LeNNTxBfe_Moderators-1-2-.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zo-qCB5LeNNTxBjW_LIVEPurgeSummaryBlog.gif?auto=format,compress) #### Export Orders of Single LIVE/Purge The seller can export the **full list of orders** generated during a specific LIVE/Purge show with a single tap. This feature sends an email to the chosen address, providing a comprehensive order summary to help streamline your post-show processes. ![](https://images.prismic.io/plantstory-app/ZpCuPB5LeNNTxFP9_export.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zo-kLB5LeNNTxBff_Moderators-1-3-.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zo-vhR5LeNNTxBpE_summaryexport.gif?auto=format,compress) #### Manage Unsold Listings All listings uploaded for specific LIVE/Purge shows can be viewed and selected for transfer to the marketplace shop. * ***Note**: If a listing was previously transferred from the marketplace, it cannot be transferred back again. Such listings will not be available for selection as they will automatically return to the marketplace if unsold.* ![](https://images.prismic.io/plantstory-app/Zo-y7R5LeNNTxBrT_UnsoldListings-1.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zo-y7h5LeNNTxBrU_UnsoldListings-2.gif?auto=format,compress) #### Import Items from Shop to Purge After scheduling a purge, use the "Import from your shop" option to add items. Simply browse the shop inventory, select the desired items, and click "Add Item." ![](https://images.prismic.io/plantstory-app/Zo-kLx5LeNNTxBfk_Moderators-1-6-.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zo-kMB5LeNNTxBfl_Moderators-1-7-.gif?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zo-3dB5LeNNTxB4D_Additems.gif?auto=format,compress) **Important Announcement: Purge Selling Fee Changes** Starting **August 1st**, when your plan enters the next cycle, your Purge selling fee will increase from 0.9% (promotional rate) to **2.9%**. **Example**: If you are on the Hobby Plan and your next subscription date is August 10th: * August 1st - August 10th: The Purge fee rate remains 0.9%. * August 10th - September 10th: The Purge selling fee rate will be 2.9%. # How to go LIVE from Seller Hub Seller Hub lets you start and manage your scheduled LIVE shows from a desktop computer. For many sellers used to streaming on OBS, we have now combined both streaming experiences on one desktop device. You can now go LIVE using: * **Web Camera** — stream directly from your browser using your computer's camera and microphone * **OBS Studio** — connect OBS for a more professional setup with external cameras, overlays, scenes, and screen sharing Seller Hub is ideal if you want to stream from a desktop, use external cameras or microphones, preview your stream on a larger screen, or manage your LIVE with more control than a phone-only setup.
### Before you start Make sure you have: * A scheduled LIVE show created in the Palmstreet app * Access to Seller Hub on a desktop computer * Google Chrome installed * A stable internet connection * A camera and microphone, if using web camera * OBS Studio installed and configured, if using OBS **Note:** Desktop LIVE is currently supported on **Google Chrome**. Some features may be limited based on account access or rollout status. {% stepper %} {% step %} ### Step 1: Schedule your LIVE show in the Palmstreet app Before you can start a show from Seller Hub, schedule the LIVE in the Palmstreet app. For testing purposes, you can create a **Private LIVE** so only you can access and view the stream. Once scheduled, your show will appear in Seller Hub under **LIVE**. {% endstep %} {% step %} ### Step 2: Open the LIVE page in Seller Hub 1. Go to [Seller Hub](https://seller.palmstreet.app/). 2. Log in to your seller account. 3. Click **LIVE** in the left navigation. 4. Find your scheduled show. Your LIVE page shows upcoming and active shows. If you do not see your show, confirm that it was scheduled in the Palmstreet app and refresh Seller Hub. {% endstep %} {% step %} ### Step 3: Choose how you want to stream Seller Hub supports two ways to stream: directly through your browser using a web camera, or through OBS Studio for a more advanced setup. On your scheduled LIVE show card, choose one of the available options: * **Use Web Camera** — stream directly from your browser using your computer camera and microphone. * **Use OBS Studio** — connect OBS Studio to Palmstreet for scenes, overlays, external cameras, and more advanced production. **Note:** Some sellers may only see Use Web Camera. OBS access may depend on account permissions or feature availability.
Option A: Stream with Web Camera Use this option if you want the fastest way to go LIVE from your computer. 1. Click **Use Web Camera**. 2. Allow Chrome to access your camera and microphone. 3. Select your preferred camera and microphone. 4. Review your preview. 5. Click **Start Streaming** when ready.
Option B: Stream with OBS Studio Use this option if you want to stream with OBS scenes, external cameras, screen capture, overlays, or a more polished setup. 1. Open OBS Studio on your computer. 2. In Seller Hub, click **Use OBS Studio**. 3. Click **Connect OBS**. 4. Once connected, review your stream settings and preview. 5. Click **Start streaming** in Seller Hub when you are ready. For full setup instructions, see: [How to stream using OBS on Palmstreet](/seller/live-management/how-to-go-live-from-seller-hub/how-to-stream-using-obs-on-palmstreet)
{% endstep %} {% endstepper %} ### What you can do during desktop LIVE While streaming from Seller Hub, several powerful tools are available to help manage your LIVE in real time: * **Monitor performance in real time** — view live earnings and incoming orders as they happen * **Send comments from desktop** — engage directly with your audience without switching devices. Comments can be filtered to prioritize questions and moderator messages. * **Track your LIVE activity** — see pinned products, giveaways, auctions, and other activity throughout the show
### Pause, resume, or end your desktop LIVE While your show is live, you can use Seller Hub to manage the stream status: * Click Pause LIVE if you need a short break. * Click Resume LIVE to continue a paused show. * Click End LIVE when you are finished. ### Use the Palmstreet mobile app during desktop LIVE During your LIVE show, continue using the Palmstreet mobile app to interact with your audience. Use the app to: * View and reply to comments * Pin products * Manage your live selling flow * Interact with viewers in real time ### Tips for a Successful Stream * Use a stable internet connection. * Close unnecessary applications before going LIVE. * Test your camera and microphone before starting. * Connect OBS before clicking Start Streaming. * Use only one browser tab or device to control the same LIVE show. * Keep Chrome updated for the best experience. **Related article:** [How to stream using OBS on Palmstreet](/seller/live-management/how-to-go-live-from-seller-hub/how-to-stream-using-obs-on-palmstreet) # How to stream using OBS on Palmstreet [**OBS (Open Broadcaster Software)**](https://obsproject.com/) helps you create high-quality, professional livestreams right from your computer. Whether you want to use a DSLR camera, add overlays, or switch between scenes, OBS gives you the flexibility to design your show your way. You can connect OBS directly to Palmstreet through [**Seller Hub**](https://seller.palmstreet.app/seller/) to stream in vertical format — giving you more creative control and a more polished presentation than streaming from your phone. #### **What is OBS?** OBS is a free, professional-grade software used by creators and live sellers around the world to stream video and audio directly from a computer. It lets you connect external cameras and microphones, customize your screen layout, and deliver smoother, higher-quality shows — all at no cost. If you’re new to OBS, don’t worry. This guide walks you through everything from setup to going live on Palmstreet. ### **Before You Start** Make sure you have: * A **computer** (Mac or Windows) * A **camera** (built-in webcam, smartphone, or DSLR) * A **microphone** (USB, Bluetooth, or built-in) * A **stable internet connection** #### **OBS Equipment Recommendations** Want to upgrade your setup or make your livestreams look even more polished? Explore our [OBS Equipment Recommendations](/seller/live-management/how-to-go-live-from-seller-hub/how-to-stream-using-obs-on-palmstreet/obs-equipment-recommendations) guide — it highlights beginner-friendly tools and pro-level upgrades to help you achieve studio-quality results. For a full set-up tutorial, you can watch our Youtube demo and consult this guide for direct, step-by-step directions. {% embed url="" %} ### Step 1: Set Up Your Livestream 1. Go to the **Palmstreet app** and **schedule a LIVE show**. For your first test, you can set it to **Private** so only you can view it. 2. Log in to [**Seller Hub**](https://seller.palmstreet.app/seller/) and find your upcoming show under **LIVE**. You’ll see two options: * **Use Web Camera** – to go live directly in your browser. * **Use OBS Studio** – to connect your OBS setup for more control. 3. Select **Use OBS Studio** to continue. 💡 *Important: Live streaming is supported only **on the Chrome browser**. Please ensure you’re using Chrome. If you don’t see the Use OBS Studio option after scheduling your livestream, please contact our Customer Service team for assistance.*
### Step 2: Download and Install OBS 1. Visit [**obsproject.com**](https://obsproject.com/) and download the version for your operating system (Windows, macOS, or Linux). 2. Follow the installation instructions. 3. Launch OBS — you’ll see a blank canvas where you can build your livestream scene. 💡 *Tip: You only need to set up OBS once. It will save your settings for future streams.*
### Step 3: Configure OBS for Palmstreet To make sure your stream displays correctly on Palmstreet, follow these steps: #### **Enable WebSocket Server** 1. Go to **Tools → WebSocket Server Settings** in the OBS top menu. 2. Turn on **Enable WebSocket Server**. 3. Set **Server Port** to **4455**. 4. Turn off **Enable Authentication**. 5. Click **OK**.
#### **Output Settings** 1. Go to **Preferences (Settings) → Output**. 2. Adjust the following: * **Output Mode:** Advanced * **Video Encoder:** x264 * **Audio Encoder:** FFmpeg Opus * **Bitrate:** 2800–3500 Kbps * **Rate Control:** CBR * **Keyframe Interval:** 2 seconds * **CPU Usage Preset:** Veryfast to Ultrafast * **Tune:** Zerolatency 💡 *Tip: A higher bitrate improves video quality but uses more bandwidth. Staying between 2800–3500 Kbps offers the best balance.*
#### **Video Settings** 1. Go to **Preferences (Settings) → Video**. 2. Update the following: * **Base (Canvas) Resolution:** 720×1280 (Aspect Ratio **9:16**) * **Output (Scaled) Resolution:** 720×1280 (Aspect Ratio **9:16**) * **Common FPS Values:** 30 💡 *Note:* * *720 × 1280 is the default and supported resolution for all sellers.* * *If you are a **Foundation seller** and have access to **HD streaming**, you may set both Base and Output Resolution to **1080 × 1920**.* * *If your account does not support HD, your stream will automatically be limited to 720 × 1280, even if OBS is set to a higher resolution.* * *Palmstreet uses a vertical format, so always use a 9:16 resolution to ensure your stream displays correctly on mobile.*
### Step 4: Add Your Camera and Microphone #### **Add a Video Source (Camera)** 1. In the **Sources** panel at the bottom of OBS, click “**+”** icon **→ Video Capture Device**. 2. Select your camera and click **OK**. 3. You should now see your video feed in the preview window.
#### **Add an Audio Source (Microphone)** 1. In the **Sources** panel, click “**+”** icon **→ Audio Input Capture**. 2. Select your microphone and click **OK**. 3. If the green bars move, your audio is working correctly.
### Step 5: Connect OBS and Go Live on Palmstreet 1. Go back to **Palmstreet Seller Hub** and click **Connect OBS** — you should see a success message. 2. If the connection fails, check the popup message for details and adjust your OBS settings accordingly. 3. When ready, click **Start Livestream** in Seller Hub. 4. Use your **Palmstreet mobile app** during your show to: * View and reply to comments * Pin products * Interact with your viewers in real time 🎉 Congratulations — your first OBS livestream is LIVE on Palmstreet!
### **Optional: Pro Tips to Make Your Livestream Look More Professional** Once you’re comfortable with the basics, you can customize your livestream by adding visual elements to your OBS scene. These optional features are commonly used by experienced sellers to provide additional context or information during their shows.
Optional: Add Graphics You can add logos, images, or visual references related to what you sell. **Examples:** * Add your **brand logo** to reinforce your identity * Show a **reference image** * Example: display a mature plant if selling tissue culture plants * Add a **simple background image** behind your camera feed **How to add graphics:** 1. In the **Sources** panel, click “**+”** icon **→ Image**. 2. Use image source for static visuals such as logos or reference photos Drag items within the **Sources** list to control which elements appear in front or behind others.
Optional: Capture Your Screen Some sellers choose to display content from their computer screen to share real-time information or supporting material during their show. **Example:** * Coin sellers can show **real-time precious metal prices**
**How to capture your screen:** * In the **Sources** panel, click the **“+”** icon → **Window Capture** * Select your window display and crop the view to show only the content you want 💡 *Note: If you don’t see the window or screen you want to display on a Mac, go to **System Settings → Privacy & Security → Screen & System Audio Recording**, and make sure **OBS** is toggled **On**. After enabling this setting, restart OBS.*You can add logos, images, or visual references related to what you sell.
**Still need help?** If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions. # OBS Equipment Recommendations OBS (Open Broadcaster Software) is the backbone of professional livestreaming; it gives you full control over how your stream looks and sounds. With the right tools and setup, you can switch between cameras, add graphics, manage sound levels, and create a polished, studio-quality experience. This guide highlights the gear that helps you get there, from beginner setups to pro-level recommendations built to grow with you. > ❗NOTE: This list is built so that you can level-up one item at a time if you want to! Move at the pace that you’re ready to — be patient with yourself as you get familiar the complex and wonderful world of OBS. ### 🐣 FOR THE BEGINNER ***For the seller that’s just learning their way. Get familiar with OBS and get to know what some good framing, a steady tripod, and simple layout changes can do for you!*** * SMART PHONE CAMERA **You’d be surprised how much your smart phone can do for you, combined with the power of OBS!** If you’re using an iPhone, models from the iPhone 14 and newer offer excellent video quality, consistent color, with the right lighting — all great for live selling. Our trivia hosts have also have had a good run pairing their iPhone to their Mac laptops via Continuity Camera. Comparable options from other brands, such as the Google Pixel 7 or Samsung Galaxy S22 and above, can perform just as well. * PLUG-IN TRANSMITTER MIC * STAND-UP RING LIGHT + PHONE HOLDER ### 🐐 FOR THE PRO-TO-BE ***For the seller that is ready for high-production value. Pro-level tools, paired with OBS, can take your live selling production from solid to studio-quality. These upgrades come at a higher price point, but they deliver sharper visuals, cleaner audio, and smoother streams — all the details that separate a good show from a truly unforgetable one.*** * COMPUTER + WIFI You don’t need a specific computer model — what matters most is performance and stability. As long as your computer can run OBS smoothly (most of them can) and handle your camera feed without lag, you’re set. Pair it with a reliable Wi-Fi connection to keep your stream steady from start to finish. * 4K LIVESTREAMING CAMERA WITH TRACKING + AUTOFOCUS The OBSBOT Tail 2 is a pro-level camera built for creators who want studio-quality streams without a full production team. Its 4K 60 fps resolution, powerful AI tracking, and optical zoom let you move freely while keeping sharp focus on you or your products. With professional connectivity and strong low-light performance, it’s a worthwhile upgrade for sellers ready to take their livestream quality to the next level. * QUALITY TRIPOD WITH BALANCE A sturdy professional tripod keeps your shots steady, your angles consistent, and your livestream looking polished no matter where you’re filming. * VOLUME BALANCE MICROPHONES The DJI Mic 3 delivers broadcast-level wireless audio with up to four transmitters and eight receivers—perfect when you’re showing products and talking with guests at the same time. It features automatic gain control, dual-level noise cancellation and 32-bit float internal recording, so your voice comes through clear even in a busy live-selling environment. * 2 x STUDIO LIGHTS Investing in two quality studio lights ensures your live-selling setup goes beyond “just usable” and into polished, professional territory. With one light positioned as your key source and the second as a fill (or background) light, you’ll eliminate harsh shadows and distractions, keeping the focus on your products and you. The cost is higher—but as lighting experts say, good lighting often “makes more difference than the camera” in viewer engagement. # How to use Mystery Box Mystery Box is Palmstreet’s platform management tool for sellers who want to add variety and engagement to their livestream sales. With Mystery Box, you create a pool of items, sell orders through auctions, and use Palmstreet’s system to automatically allocate one item to each buyer during a live display. Each completed order always corresponds to a real item. Sellers do not manually assign results. {% hint style="info" %} **Important:** Before using Mystery Box, sellers must review and follow Palmstreet’s official [Games Policy](https://help.palmstreet.app/guidelines-and-policies/game-policies), which outlines platform rules, compliance requirements, and seller responsibilities. {% endhint %} **Note:** Mystery Box is **not enabled by default** for live categories including **Reptile, Invertebrate, and Aquatic**. A limited number of sellers in these categories may be eligible to use Mystery Box with prior approval. To confirm eligibility or request access, please contact your Palmstreet representative. ## What Is Mystery Box? Mystery Box allows sellers to run batches of orders where each completed order is allocated one guaranteed item from a disclosed item pool. Palmstreet manages the allocation process using system-controlled randomization to ensure consistency and fairness. **Mystery Box is great for:** * Adding variety to your show * Encouraging audience participation * Running themed or mixed-item sales * Managing multiple auction rounds efficiently ## Rules When Using Mystery Box Transparency is key for using our Mystery Box feature successfully. Make sure that you follow these rules: * All possible mystery items should be displayed during your live. Here is a good example of a seller showing all options: ![image.png](/files/XrvddwK5lwN4N0N43L2O) * Sellers must clearly illustrate what options are available to winners in the item listings by adding descriptive titles and descriptions. Here is an example of a seller using this correctly: ![image.png](/files/nf6sS6U6j6gIH1TuFA81) * In the show notes: * Sellers must **clearly disclose all possible outcomes** a participant may receive. * Sellers must **disclose the probability or odds** associated with each outcome. * Disclosures must be **transparent, accurate, and easily visible** to participants before entry. Emphasis should be placed on ensuring participants fully understand: * What they can win * The likelihood of each outcome ![image.png](/files/YmRIko5Py1OZoQqno8lU) ## How to Create a Mystery Box {% stepper %} {% step %} ### Create Your Mystery Box * Tap “**+ Listing**” in your livestream to create a new listing. * Select Auction as your selling mode. * Scroll down and turn on “**Make it a Mystery Box**”. * Tap “**Mystery box items**” to add the items that will be included in the item pool. ![Mystery box items](/files/8fb6c9e064420c458499c77eafce46969085a0ae) {% endstep %} {% step %} ### Add Items to Your Mystery Box * Add each item with a name and quantity. * If an item should be highlighted, you can mark it as “**Hot item 🔥**”. * The total number of items and Hot items will be shown at the top. ![Add items](/files/cc39d8604f67ef596f3ae19a22d4b6ee854e202c) {% endstep %} {% endstepper %} ## How to Run Mystery Box During Your Livestream Mystery Box listings are marked with a **📦 icon**, making them easy to identify. If no image is uploaded, Palmstreet will display a default Mystery Box image. ### Start a Mystery Box Once your Mystery Box listing is ready, you can start it directly from your livestream: * **Start Auction:** Tap the **Shop** icon, find your Mystery Box listing, and tap **Start auction** to begin a round. * **Item Allocation:** After a buyer completes payment, Palmstreet automatically allocates an item from the predefined pool and displays the assignment with a short animation visible to both the seller and the buyer. * **Start Next Batch:** Tap Run Next to continue to the next batch using the remaining items. ![How to Run Mystery Box During Your Livestream](/files/3ef8ed12bf1e68fc4d1531fb179bcb26c2e4018a) ### Manage and Edit Your Mystery Box Listing * **Before the listing is pinned:** You can edit all details, including the items inside the Mystery Box. * **After it has been pinned and some slots are sold:** You may still edit basic listing details, but the item pool is locked to ensure buyers receive items from the original configuration. ![Manage and edit](/files/8e3b255df3ce2b01660dc8378d79101c0933b02c) ### View Your Mystery Box Details During the Live During your livestream, you can tap the Mystery Box listing to view: * How many items remain in the pool * Which items are marked as Hot * Which items have been allocated and which buyers received them This helps you monitor progress and manage each batch smoothly. ![View details](/files/9d047b2b758822231ce14e196dd6450922e4999e) ## After the Stream: How to Check What Each Buyer Received After your livestream ends, you can review all Mystery Box order results: * Go to **Profile > Setting** ⚙️ **> My sales**. * For Mystery Box orders, the product name will include the Mystery Box name, batch number, and the item allocated to the buyer. ![Check results](/files/8391b7a12e28c25590b396797a59e6afdc979d90) ## How the Item Reveal Works * Items are allocated by Palmstreet’s system using a predefined randomization process. * Allocation occurs only after an order is completed and payment is successful. * Each completed order receives one real item from the disclosed item pool. * Sellers cannot manually select, swap, or influence item allocation. ## FAQ
Can buyers see all items in the pool? Yes. Buyers can view the full list of items included in the Mystery Box, along with remaining quantities, before placing an order.
Can I run Mystery Box with Buy It now listing? No. Mystery Box can only be offered through Auction listings.
Can I edit items after the auction starts? No. Once a Mystery Box listing is pinned and an order is paid, the item pool is locked. You may still edit basic listing details, but not the items inside the box.
Are there any rules I need to follow when using Mystery Box? Yes. Sellers must follow Palmstreet’s [Mystery Box Policy](https://help.palmstreet.app/guidelines-and-policies/game-policies/mystery-box-policy) when creating and managing Mystery Boxes. The policy explains allowed usage, restrictions, and seller responsibilities to ensure all Mystery Box orders are fulfilled fairly and compliantly.
# Mystery Box Manual Draw ### Learn More Manual Draw allows sellers to reveal Mystery Box outcomes live during a livestream using interactive formats such as card draws, wheel spins, or similar reveal experiences. To help create a fair and transparent experience: * Sellers should clearly explain the draw process and rules before starting. * All buyers should be treated fairly and consistently during the draw. * All purchased spots/orders must be assigned before the livestream ends. * Palmstreet may review livestreams and draw activity to help ensure compliance with platform policies. Misleading behavior, hidden rule changes, manipulation, or unfair treatment are not allowed and may result in enforcement actions or loss of feature access. ### Seller Guidance When using Manual Draw during a livestream, sellers are expected to maintain a fair and transparent experience for all buyers. Best practices include: * Clearly explain the draw format, rules, and assignment process before beginning. * Apply the same rules consistently to all participants. * Conduct draws openly during the livestream whenever possible. * Assign all sold spots/orders before ending the stream. * Avoid changing rules mid-stream unless clearly communicated to all buyers. Palmstreet may review livestreams and draw activity to help ensure compliance with platform policies. Misleading conduct, manipulation, selective treatment, or abuse of the feature may result in restrictions, removal of access, or additional account actions. # How to use Flash Sale Live Flash Sale lets you add a time-limited discount to a listing during your live show. Once you start a flash sale, a countdown timer appears and stays active until it ends. This helps create urgency during your live stream and encourages faster purchases for hot items. Live Flash Sale visually shows buyers the original price and the discounted price at the same time, making deals easy to understand without relying on coupons or repeated verbal explanations. ## When to Use Live Flash Sale Live Flash Sale works best when you want to: * Highlight a limited-time deal during a live show * Create urgency and boost conversion on key items * Run quick promotions without setting up coupons * Clearly show buyers how much they’re saving ## How Live Flash Sale Works {% stepper %} {% step %} ### Set a Listing to Flash Sale You can start a Flash Sale in two ways: create a new Flash Sale listing or turn an existing listing into a Flash Sale. #### **Option 1: Create a New Flash Sale Listing** 1. During your live show, select Shop > Click “Create” to create a new listing 2. choose “**Buy now”** listing, and turn on **“Flash Sale”** 3. Set the flash sale discount percentage and duration time 4. Tap “**Pin”** to start flash sale ![](/files/da02d09926291a83884dfe9bbcc1e294d0481984) #### **Option 2: Turn an Existing Listing into a Flash Sale** 1. Tap “**Shop**”, select a available listing 2. Choose “**Flash Sale**” from the bottom menu 3. Set the flash sale discount percentage and duration time 4. Tap “**Start Flash Sale”** ![](/files/6d1936b8078705d75ee69a68d9c833f0b954bf4c) Note: Flash sale discounts must be between 1% and 50%. {% endstep %} {% step %} ### During the Flash Sale * The flash sale stays active **until the timer ends** * You can keep the current item pinned, or unpin it and pin a different item * The flash sale continues running even if you switch pinned items * Buyers will always see the discounted price while the timer is active {% endstep %} {% step %} ### When the Timer Ends * The flash sale automatically ends * Prices return to their normal state * No manual action is required {% endstep %} {% endstepper %} ## Using Coupons with Live Flash Sale * Buyers can apply coupons on top of a Live Flash Sale price. * Coupons are applied after the flash sale discount. * Buyers will see the final price before checkout. ## Best Practices * Use Live Flash Sale for a short window to maximize urgency * Clearly call out the flash sale verbally during your live show * Feature high-interest or fast-moving items * Avoid running flash sales for your entire stream to keep them impactful ## FAQs
Does the flash sale stop if I unpin an item? No. The flash sale continues running until the timer ends, even if you change pinned items.
Can I run multiple flash sales in one live show? Yes. You can run flash sales on multiple items during the same live show. Each time you tap **Start Flash Sale** on a listing, that item will start its own flash sale with its own timer. This allows you to run multiple flash sale items at the same time or start new ones throughout your live show.
# How to set up a free shipping threshold for your LIVE Palmstreet’s **free shipping threshold** lets you offer free shipping to buyers who spend over a set amount during a single LIVE. Buyers pay for items only during the LIVE, and shipping is calculated and settled automatically after the LIVE ends. This helps encourage buyers to bundle purchases during a single livestream, keeps checkout fast, and reduces the need to manually follow up on shipping fees. ### How to set it up 1. When creating a LIVE, turn on **“Free shipping threshold”** 2. Set a minimum spend amount (currently **$99 by default**) 3. Go live **Important:** The free shipping threshold must be set **before** your LIVE starts and can’t be changed once you’re live.
### How it works #### During the LIVE * Buyers pay for items only. * Buyers can see whether free shipping is available and how much they need to spend to qualify. **Important:** Free shipping applies only to orders placed during the **same LIVE.** #### After the LIVE ends * Orders from the same LIVE are grouped together. * If the buyer **meets your free shipping threshold**, shipping is **free.** * If not, the system **automatically charges** the shipping fee to the buyer’s default payment method. If the automatic charge is unsuccessful, the buyer will receive a notification to complete the shipping payment. #### If shipping isn’t paid * If the buyer doesn’t pay the shipping fee within the payment window, you can choose to cancel the order. ### FAQs
Can I change the free shipping threshold after the LIVE starts? **No.** The free shipping threshold must be set before the LIVE starts and can’t be changed once you’re live.
Do multiple orders from the same buyer count toward free shipping? **Yes.** Orders placed during the same LIVE will be combined for free shipping.
What should I do if a buyer doesn’t pay the shipping fee? If the buyer doesn’t complete the shipping payment within the payment window, you can choose to cancel the order.
Does free shipping apply to orders placed after the LIVE? **No.** Free shipping only applies to orders placed during the **same LIVE show where the free shipping offer is available.**
# How to use Combined Checkout Use Combined Checkout to make it easier for buyers to place multiple orders in the same LIVE—especially for lower-priced items—by reducing repeated payment interruptions. It helps reduce payment fees and streamline checkout by combining multiple orders into fewer transactions. ### How Combined Checkout Works When Combined Checkout is enabled for a LIVE: * The buyer’s **first order** is paid as usual * After the first successful payment, additional orders are **grouped together and paid later in one combined payment** * Buyers still see an “**Order placed**” confirmation for each purchase This allows buyers to continue shopping without stopping to pay each time. #### When payment happens Combined checkout is settled when one of the following occurs: * The LIVE ends * The total reaches $30 * A Mystery Box order is placed ### How to Turn on Combined Checkout for a LIVE When creating a new Live show: 1. Find **Combined Checkout** 2. Toggle it **On** **Note:** Once the livestream starts, this setting cannot be turned off.
### What you’ll see during the LIVE #### **Orders and Payment Statuses** During the LIVE, orders may appear in different payment states: * **Paid** — Payment is completed * **Combined checkout**— This item is combined with other LIVE purchases and will be paid for together later * **Payment failed** — Payment did not go through #### **LIVE GMV** * Orders are reflected in LIVE GMV in real time * GMV may adjust if a payment fails and an order is canceled ### Managing Combined Checkout Orders #### During the LIVE **Find items in Combined Checkout** 1. Go to your **Shop** 2. Navigate to **Buy Now** or **Auction** 3. Open the **Pending** tab Items labeled **“Combined checkout”** are part of a combined order. **Rerun items** If an item payment fails, you can **re-run the item** to recover the sale.
#### After the LIVE **Check order status** If payment is still pending: * The order will show as **Pending** * You can tap **Send Reminder** to notify the buyer via DM **View combined payment details** Open an order and tap **View Combined Checkout Receipt**. You can: * See all items included in the combined payment * View the **total amount** (one transaction) * Tap into each item to open its individual order details
### What Buyers Will See During the LIVE: * Buyers see **“Order placed successfully”** after each purchase * They don’t need to pay every time; unpaid orders will show as **Pending** After placing multiple orders: * Unpaid orders will show as **Pending payment** * These will be **paid together later** If payment fails: * They can tap **Pay now** to complete all pending orders * They won’t be able to place new orders until payment is completed Once payment is completed: * Orders update to **Paid** # Purge Management # How to create a Purge on Palmstreet {% embed url="" %} # How to sell with Purge Purge is designed to elevate your selling game. Read on to discover what makes Purge special and how you can use it to benefit your sales. #### Why Purge? * **No Camera Anxiety**: Host live sessions without showing your face—ideal for those with social anxiety or camera shyness. * **Interactive Uploads**: Upload listings with photos or videos during your Purge Live session for dynamic showcasing. * **Real-time Engagement**: Chat with customers in real-time and share it to Facebook or other social media to simplify transactions and run sales across multiple platforms simultaneously. ## Initiate a Purge ![](https://images.prismic.io/plantstory-app/ZkR8fSol0Zci9Jll_SCHEDULEAPURGE.GIF?auto=format,compress) Please kindly note that the purge will get started automatically once the time is up. ## List a Purge Item ![](/files/b03c817229a9a79968de40848da46996b5fc2eb2) ## Interact with Viewers ![](/files/752561a919edea57392b4039dc996ded1b9c4894) ## Viewers' Perspective ![](/files/92d121ea981ef1b0b57ab05ca55e6139aae9ac53) ## Share Your Purge ![](/files/31781d8bcf93cd02bf4717fd342b28e696a7af6d) ## Seal the Deal ![](/files/09691227512fd085f027c2f6f84711fb9f89da34) ## Get empowered with Purge Purge is designed to empower you, making it easier than ever to connect with your customers and boost your sales. Stay tuned for more updates, and get ready to revolutionize your selling experience with Purge! # How to manage inventory in Purge Purge supports multi-inventory management, offering greater flexibility for handling stock and syncing with the shop. These features help maintain organization and streamline the selling process, ensuring inventory accuracy and efficiency. ### **Edit Inventory** 1\. Add item from local album to create a listing.
2\. Open the "Listing details" page to adjust the quantity as needed.
### **Import Inventory from the Shop** Items imported from the shop will automatically sync with shop inventory. While quantities cannot be modified, this ensures inventory stays up-to-date. ### **Export Inventory Back to the Shop** At the end of Purge, remaining inventory can be easily exported back to the shop, ensuring accurate stock updates. With these features, Purge streamlines inventory management, enabling efficient selling. To take advantage of these features, ensure the Palmstreet app is updated to version 8.8.23 or later. # Shop Guidelines # How to add shop guidelines The Shop Guideline feature on Palmstreet provides sellers with a dedicated space to define their shop policies. Sellers have the flexibility to include any policies necessary—whether it’s return policies, shipping terms, or other key information. This feature streamlines the communication of shop rules, ensuring clarity and reducing the need for repeated explanations. #### Key Benefits * Clear Policies, Less Confusion: Shop guidelines ensure buyers have all the information they need upfront, reducing misunderstandings and leading to smoother transactions. * Integrate with LIVE Show Notes: Guidelines can be added to LIVE show notes, making them easily accessible to buyers during LIVE shows. * Efficient and Streamlined: Once the guidelines are set, buyers can refer to them anytime—whether within LIVE show notes, on the Checkout page, or on Marketplace listing pages—minimizing the need for repeated clarifications. ### Add Shop Guidelines * Shop guidelines can be added directly from the **Profile** page. Policies can be created and customized based on shop needs. * Enable the option to add guidelines to LIVE show notes, ensuring buyers can view policies during LIVE shows. ![](/files/ffd263afa544d2176537eb5333b4a0a863c15366) ### Manage Shop Guidelines * Last Updated Date: After the shop guidelines are added, a last updated date will appear. Click to share or re-edit the guidelines as needed. * Share or Edit: Tap the **Share icon** to copy the guideline link and distribute it to buyers. Tap the **Edit icon** to update, delete, or toggle the “Add to LIVE show notes” option. ![](/files/e62347d95904458338e4dee8b5b6df2fb066f818) ### Easy Access for Buyers Shop guidelines can be accessed by buyers across multiple touchpoints, including **LIVE show notes**, the **LIVE show/Purge Checkout page**, and **Marketplace Listing detail pages**. ![](/files/e9310cb30d1dc169806f59e8e517f4dd7aea6e86) # How to manage shop policies We're thrilled to introduce the **Shop Policies** feature, designed to streamline your store's operations and foster customer trust. Upon accessing your seller account, you'll be prompted to set up your Shop Policies. #### **Streamlined Delivery Options** **Shipping Day:** Just **tap** the **Shop Policies in Settings to** set your preferred shipping days, choosing from the upcoming week to align with your schedule. ![](https://images.prismic.io/plantstory-app/6496031e-f9c7-4fe5-9e45-c54086ca94aa_Frame+7356+%283%29.png?auto=compress,format) **Local Pick-Up:** Offer the convenience of Local Pick Up to your nearby customers. This option is adjustable, allowing you to set a specific pick-up location other than your shipping address. ![](https://images.prismic.io/plantstory-app/3f04e05d-6a16-4e03-8915-2452de5f64dd_Frame+7357.png?auto=compress,format) #### **Flexible Payment Options** In response to evolving market needs, you can choose to **support** **installment payments**. And please be aware that a total of **6%+$0.3** will be charged from you by the relevant financial institutions, if a buyer places an installment order. ![](https://images.prismic.io/plantstory-app/1d56b028-4741-40f2-ae50-6f3ed2a1519d_Frame+7358.png?auto=compress,format) #### **Transparent Return and Exchange Policies** Define whether you accept returns and exchanges, specifying timeframes. This clarity is key to customer satisfaction and reduces potential disputes. ![](https://images.prismic.io/plantstory-app/6f59bc83-2fbe-4b50-bab8-8cb23d87f5ee_Frame+7357+%281%29.png?auto=compress,format) #### **Applying Your Shop Policies** Once you have established your Shop Policies, they will automatically be applied to your live shows and all your listings. **Real-Time:** Whenever you update your Shop Policies, these changes are reflected immediately across your store. #### **How Buyers View Your Policies?** Your shop policies are displayed in the detail page of each listing in the marketplace. In the live show, buyers view the shop policies by clicking the location or shipping car icon at the bottom. ![](https://images.prismic.io/plantstory-app/e339f0d7-0da2-4fc0-aae0-1bc051db8835_Frame+7357+%283%29.png?auto=compress,format) #### **Strengthening Your Store's Credibility** Having clear, accessible Shop Policies not only streamlines your business operations but also significantly enhances the trust and credibility of your store. It empowers buyers to make informed decisions, leading to a better shopping experience and potentially higher customer satisfaction. **Q\&As** **Is it possible to add more detailed disclaimers for returns and exchanges?**\ We recommend sellers to add any additional announcements to their notes on LIVE shows and profile pages, in case there's anything they want to highlight that isn't covered in the shop policies. **Will the shop policies update effect my old listings that posted in the past?**\ No, it will only apply to your new live shows and listings after setting up. **Is there a limitation regarding the frequency of changing the shop policies?**\ No limitation for now yet we recommend not to change it too many times. # How to check and respond to buyer reviews We are thrilled to announce that our review feature updates will make the shopping and selling experience more interactive and transparent. There are 3 major updates and we are going to learn about these updates one by one. ### **1. Sellers Can Now Respond to Buyers’ Reviews** **Engage with Your Customers:** Establishing trust with buyers is crucial. This feature allows you to initiate dialogue, express gratitude, address concerns, and provide helpful information to your customers. **How It Works:** Check your shop reviews and **click the reply button to respond** to a specific review or rating. ![](https://images.prismic.io/plantstory-app/c3676478-0ef5-4816-9aba-3a1e7fbb4971_A.png?auto=compress,format) ### **2. Buyers Can Insert Photos into Their Reviews** **Share Your Experience Visually:** Optimize decision support for other users by incorporating authentic product images in your reviews, following best practices with clear and relevant photos accompanying written reviews. **How It Works:** Just click stars to **rate** the order and **tap + to insert photos** before submitting it.
![](https://images.prismic.io/plantstory-app/a52199eb-ad6e-4638-aa0a-3576539cf93b_B.png?auto=compress,format) ### **3. Filter Reviews for a Tailored Overview** **Find What You’re Looking For:** Efficiently access pertinent reviews by employing filters to evaluate ratings based on the star scale, presence of images, and reply status. **How does it work:** Just **hit the filter Icon** on the **top right to check reviews** based on your preference while browsing the rating and reviews of a seller from their profile. ![](https://images.prismic.io/plantstory-app/37a74e17-c62c-485b-8128-caf1280d4ffb_C.png?auto=compress,format) These new updates are part of our commitment to creating a vibrant and supportive community on Palmstreet. We encourage both sellers and buyers to take full advantage of these updates to enhance your experience and connection with one another. #### Q\&As **How many times can the seller reply to the review?**\ Only one time for each review. **Is it possible for buyers to add unlimited photos to the review?**\ Buyers can add up to 9 photos for each review. **Can the buyer or the seller delete a review?**\ We recommend to reach out to the seller for a solution first if anything wrong with the order since reviews can not be edited or deleted after being posted. # How seller badges work Seller Badges highlight sellers who consistently provide a great buyer experience. They help buyers shop with confidence while recognizing sellers for strong, reliable performance over time. Currently, Palmstreet has **two Seller Badges**: 1. **Fast Shipper Badge** 2. **Fast Responder Badge** This article explains what each badge represents, how badge information is shown, and how badges are earned. ### What buyers see Buyers may see seller badges in **two places**: a seller’s **Profile** and their **livestream**. **On your Profile** (if earned) * **Ships in X days** * **Responds in X hours** **In your livestream** (if earned) * **Ships in X days** If a seller doesn’t qualify for a badge, nothing is shown—there are no negative labels or penalties.
*** ### How “Ships in X days” works (Fast Shipper Badge) “Ships in X days” shows how long a seller typically takes to hand packages to the carrier after an order is placed. This reflects the time from **order placement to carrier pickup**, not delivery time. This information helps buyers understand what to expect before placing an order. **How it’s calculated:** * Based on a seller’s **recent shipped orders** * Updated **weekly** * Typically reflects the past **\~60 days** * Excludes cancelled or refunded orders, as well as shipments delayed due to weather or other factors beyond the seller’s control **To earn this badge:** * Shipping expectations vary by category. Badge standards are set relative to the top 10% of sellers within each product category, based on recent shipping performance. * The badge reflects typical shipping patterns over time, not one-off delays. **If you sell in multiple categories:** * Shipping performance is evaluated using the seller’s primary sales category * Buyers won’t see category labels—only the badge ### How “Responds in X hours” works (Fast Responder Badge) “Responds in X hours” shows how quickly a seller typically replies to buyer messages. This helps buyers understand how responsive a seller usually is when questions come up. **How it’s calculated:** * Based on **recent buyer conversations** * Updated **weekly** * Typically reflects the past **\~30 days** * Only counts real buyer questions, excluding automated system messages and other non-actionable messages **To earn this badge:** * Badge standards are set using a platform-wide standard, based on the response behavior of the top 10% of sellers. * This badge highlights sellers who consistently provide timely and reliable responses across recent conversations. ### Why you might not see a badge yet A badge may not be shown if: * There isn’t enough recent shipping or messaging activity yet * Many recent orders or messages were excluded due to special cases (such as holds, cancellations, or refunds) * Recent activity doesn’t qualify for badge display Badges only appear once a seller meets certain baseline activity requirements, so buyers see reliable and meaningful information. Not having a badge does **not** affect a seller’s ability to sell or host livestreams. ### Important to Know * **Seller Badges are positive only** — nothing negative is shown if a badge isn’t earned * **Badges update weekly**, so they may appear or disappear as recent activity changes * **Badges reflect overall patterns**, not individual exceptions * **Shipping speed is evaluated by category**, while **response speed uses a platform-wide standard** * Sellers need **enough recent activity** for a badge to appear ### FAQ
Can a seller earn both badges? Yes. Shipping speed and response speed are evaluated independently.
Can badges change over time? Yes. Badges refresh weekly and reflect recent performance patterns.
Why did a badge disappear? Badges may change if recent activity shifts compared to other sellers, or if there is no longer enough recent eligible activity to display one.
# Set restocking fees for buyer-initiated cancellation Palmstreet enables reptile sellers to configure restocking fees for buyer-initiated order cancellations. This feature is particularly beneficial for sellers managing live or time-sensitive inventory, where cancellations may result in material loss or added logistical complexity. When enabled, this feature allows sellers to: * Define and apply a restocking fee (5%–25%) for cancellations initiated by buyers. * Ensure buyers are notified of applicable fees both before purchase and during the cancellation process. * Automate refunds and order status updates, reducing manual effort and processing delays. ### How to Configure a Restocking Fee 1. Go to **Settings > Shop policies > Returns & exchanges** in the Palmstreet app 2. Toggle **“Charge restocking fee”** ON 3. Set the desired fee percentage (5%–25%, default is 15%) **Note:** The restocking fee applies **only to buyer-initiated cancellations** submitted **before shipment**, and is calculated **based on the item subtotal only**, excluding shipping. If the seller initiates the cancellation, no restocking fee is applied and a full refund is issued.
### Buyer-Facing Visibility To ensure transparency and reduce disputes, the configured restocking fee is shown to buyers in the following locations: * **Shop Guidelines Page** * **LIVE Show** – included under “Shipping & Policies” * **Listing Pages** – within the “Returns and Exchanges” section During the cancellation request process, buyers are required to: * Select a cancellation reason * Review the order cancellation summary, including the applicable restocking fee
### Seller Notifications and Response Options Once a cancellation request is submitted: * A notification is sent via **Message.** * Tap **“Review request”** in the message preview to open the request and respond. * Alternatively, tap the item to open the **Track order** page for full order details. Then select **“Review cancellation request”** to proceed. **Note:** Selecting **“Cancel order”** will initiate the seller-initiated cancellation flow, which issues a full refund and does not apply a restocking fee.
# Palmstreet Shipping Guide # Getting Ready to Ship # How to ship on Palmstreet Efficient and timely shipping helps create a smooth experience for buyers and sellers on Palmstreet. Sellers should prepare and ship orders as soon as possible after purchase. In general, sellers are expected to ship within 12 days unless the buyer has agreed to a delay, such as for extreme weather or other shipping concerns. You can manage shipments and purchase shipping labels directly in the Palmstreet app. [Seller Hub](https://seller.palmstreet.app/) is also available for desktop and bulk workflows. #### Shipping Options You can ship orders in two ways: * **Purchase shipping labels via Palmstreet** – Benefit from exclusive UPS and USPS discounts, automatic tracking updates, and hassle-free payment deducted directly from account balance. * **Ship on your own** – Arrange shipment independently and provide a valid tracking number. ## Steps for Shipping an Order 1. Go to **Profile > Settings > My Sales** 2. Tap the **Ready to fulfill** tab to view all paid orders awaiting shipment. Select an order to open its details. 3. Choose a shipping method: * **Ship on your own**: Enter the shipping carrier and tracking number. * **Buy shipping label** (Recommended): Confirm the ship-from location, package weight, and dimensions. Shipping costs will be deducted from the account balance or a linked payment method. Once generated, print and attach the label. The tracking number will be applied automatically. ![](/files/23ed347d08ec936791bc730dd3b7ddaf152de074) ## Manage Tracking or Shipping Labels 1. Go to **Profile > Settings > My Sales.** 2. Tap the **In progress** tap and select the order to view its details. 3. Depending on the shipping method: * **For Ship on Your Own:** Update or view the tracking number. (**Note:** Tracking numbers can only be updated before the order is marked as shipped. Bulk updates are not supported currently.) * **For Palmstreet Shipping Labels:** Print or cancel the shipping label. ![](/files/746900be54bbd2054f7647f9df6c803dc2c56ac4) ## How to Export Shipping Labels to Email 1. Go to **Profile > Settings > Purchased shipping labels.** 2. Select the orders to be exported. 3. Confirm the email address to receive the selected shipping labels. ![](/files/efbb3205537d3ac22e6c3b2c7d293af211f38056) ### USPS Shipping Guidelines * Video Guide: [Click here](https://postalpro.usps.com/shipping/requirements-video) for a helpful video covering essential USPS parcel shipping requirements. * Step-by-Step Instructions: [Click here](https://www.usps.com/ship/packages.htm) for detailed instructions on how to send packages. For revenue investigations or product security concerns, USPS can be contacted at: ### FAQ
Is shipping insurance necessary? Domestic shipments via UPS and FedEx include $100 in automatic coverage for loss or damage. USPS Express Mail provides $100 in automatic coverage as well. If the package value exceeds $100, purchasing additional insurance may be advisable. For further inquiries, contact .
When will the order earnings be credited to account balance? * For Not a Trusted Seller: Earnings are credited once the order is marked as "delivered." * For Verified Trusted Sellers: Earnings are credited as soon as the order is shipped.
Why do earnings differ from the listed price? A payment processing fee is applied by a third-party platform and deducted from your earnings. If there is still a discrepancy after the fee is deducted, please contact Palmstreet Support for assistance. * For Installment Payments: The seller will incur a processing fee of $0.30 + 6% (or 5.99%) of the total sale price (item price + shipping). * For Full Payments: The seller will incur a Stripe payment fee of $0.30 + 2.9% of the total sale price (item price + shipping).
What regulations apply to shipping plants? Please refer to the USDA Animal and Plant Health Inspection Service for the rules and regulations regarding the shipping of live plants:\
What does the red dot on some user avatars indicate? A red dot appearing next to an order indicates that more than seven days have passed since its creation. This serves as a reminder for expedited shipping.
What regulations apply to shipping plants to California? If you are a seller shipping plants or plant material to California, please be aware that **all such shipments must comply with California entry requirements**. Shipments of plants and related material into California are subject to regulation by the California Department of Food and Agriculture (CDFA). It is each seller’s responsibility to ensure that their items meet these requirements before shipping. For detailed information on California’s laws and regulations governing plant material shipments, please refer to the summary provided by the National Plant Board (NPB) here:\ Failure to adhere to California’s entry requirements may result in shipment rejection, destruction, or other regulatory enforcement.
# Manage shipments on Palmstreet app We’ve updated the shipping experience to make it clearer, faster, and fully mobile-friendly. You can now manage shipments and purchase shipping labels directly in the Palmstreet app—no need to switch to [Seller Hub](https://seller.palmstreet.app/) on desktop. This update keeps your familiar workflow, while giving you better visibility and control over your shipments. ### What you can do in the app With shipment management on mobile, you can now: * Purchase shipping labels directly from your phone * Automatically create shipments when buying labels * View and manage shipments separately from orders * Track shipment status from label creation to delivery ### What’s Updated #### **1. Shipping labels are available on mobile** You can now: * **Purchase shipping labels directly on mobile** * Continue using your existing workflow When a label is purchased, the system will **automatically create the corresponding shipment** #### **2. Shipping is now organized by shipments** * Orders are **automatically grouped into shipments** * Shipping progress is tracked at the **shipment level** This provides a clearer view of what has been prepared, shipped, and delivered. #### **3. Order and shipment statuses are separated** To improve clarity, we’ve separated: * **Order-related views** (e.g. Ready to fullfill, Cancellations) * **Shipment-related views** (e.g. Needs Label, In Transit, Completed) This ensures that fulfillment and delivery progress are easier to understand. #### **4. Shipment tracking is more structured** In **My Sales**, shipment progress is now organized into the following tabs: * **Needs Label** – Shipment created, label not yet purchased * **Label Created** – Shipping label has been generated * **In Transit** – Shipment is on the way * **Completed** – Shipment completed All shipments are grouped at the shipment level rather than individual orders ### Seller Hub is still available You can continue using [Seller Hub](https://seller.palmstreet.app/) for desktop shipment management, bulk workflows, and other seller tools. The Palmstreet app now gives you a mobile-friendly way to manage the same core shipping workflow from your phone. # Choose a shipping strategy that fits your business Your shipping strategy plays a key role in conversion, average order value, and profit margins. Below are the two main shipping approaches on Palmstreet, how they work, and when each makes sense for your business. ## Flat Rate Shipping Flat rate shipping charges a fixed fee at checkout—typically a base fee for the first item plus an add-on fee for additional items (e.g., $10 + $2). #### Why use flat rate shipping * Shows clear, predictable costs before checkout * Reduces checkout friction and abandoned carts * Simple to set up and manage * Works well when your items have similar weights and sizes #### Things to keep in mind * Shipping costs can change and may require periodic updates * You're responsible for estimating costs accurately * Incorrect estimates can impact margins or lead to overcharging * Buyers in distant states pay the same as buyers nearby #### When to choose flat rate Best for sellers who: * Ship items with predictable weights and sizes * Want simplicity over precision * Serve buyers across many states without extreme distance variation
## Calculated by Buyer's Location This method sets shipping fees based on the buyer's state or region. You define zones (e.g., your state, West Coast, Midwest, East Coast) and assign different rates to each. #### Why use calculated shipping * Closer buyers pay less, which can improve local conversion * More accurately reflects actual shipping costs by distance * Helps avoid overcharging nearby customers #### Things to keep in mind * More complex to set up and explain to buyers * Requires you to research and set zone-specific rates * Buyers won't see final shipping cost until they enter their address * Most sellers still choose flat rate for simplicity #### When to choose calculated shipping Best for sellers who: * Ship heavy or bulky items where distance significantly affects cost * Have a strong local or regional buyer base * Want to offer competitive rates to nearby customers
## Key Recommendations #### Enable combined shipping Buyers pay the base shipping fee once per group of unshipped orders, plus only the add-on fee for additional items. This reduces buyer costs and refund requests. **Strongly recommended to keep enabled.**
#### Follow category benchmarks The table below shows average shipping fees charged by sellers in each category on Palmstreet (based on Q4 2025 data). These benchmarks reflect what top-performing sellers charge and are intentionally buyer-friendly to improve conversion. | Category | Avg Base Fee | Avg Add-On Fee | | ------------------ | ------------ | -------------- | | COIN | $5 | $1 | | SPORTS MEMORABILIA | $5 | $1 | | TRADING CARD | $5 | $1 | | JEWELRY | $6 | $1 | | COSPLAYER | $7 | $2 | | BEAUTY | $7 | $1 | | COLLECTIBLE TOY | $7 | $2 | | ACCESSORIES | $7 | $2 | | FASHION | $8 | $1 | | DISNEY LOUNGEFLY | $8 | $2 | | CRYSTALS | $8 | $1 | | CLOTHES | $8 | $1 | | BAG | $8 | $2 | | ANIME | $10 | $2 | | POTTERY | $10 | $2 | | VINTAGE DECOR | $10 | $2 | | RARE PLANTS | $12 | $2 | | INVERTEBRATE | $30 | $1 | | AQUATIC | $35 | $2 | | REPTILE | $45 | $2 | | SNAKE | $50 | $2 | #### Use custom shipping for special items Set custom rates per listing for heavy, fragile, or oversized items to better cover actual shipping costs.
## Next Steps **Choose your approach:** * Most sellers (80%+) use **flat rate** for simplicity * Use **calculated by location** if distance-based pricing matters to your business model **Set up your policy:** 1. Go to Seller Hub → Settings → Shipping 2. Enable Combined Shipping 3. Set your base fee and add-on fee based on category benchmarks above 4. Test with a few orders and adjust if needed **Learn more:** [How to set up dynamic shipping fee](/seller/palmstreet-shipping-guide/getting-ready-to-ship/how-to-set-up-dynamic-shipping-fee)\ [How to enable combined shipping fees](/seller/palmstreet-shipping-guide/getting-ready-to-ship/how-to-enable-combined-shipping-fees) # Understanding Shipping Surcharges: A Comprehensive Guide This guide explains the carrier surcharges and adjustments you may see after purchasing a label on Palmstreet. **These charges come directly from UPS, USPS or FedEx— not from Palmstreet — and occur when the carrier's audited shipment details don't match what was submitted at label creation.** *** ### How surcharges work When you purchase a label, the price is based on the package details you enter at that moment. After your package enters the carrier network, the carrier uses automated scanning systems to re-verify weight, dimensions, address, and service type. If they find a mismatch, **they issue an adjustment** — an additional charge (or occasionally a credit) that appears in your account days or weeks after shipment. **What you'll see on a surcharge line item:** * Carrier (UPS, USPS or FedEx) * Tracking number * Reason and description * Adjustment amount (positive = extra charge, negative = credit) *** ### Understanding Dimensional (DIM) Weight — Read This First This is the single most important concept for avoiding surcharges. Carriers don't just charge by actual weight. They also calculate a **dimensional weight** based on your package's size, and charge whichever is larger. **Formula:** * **UPS:** `(Length × Width × Height in inches) ÷ 225 = DIM weight (lbs)` → round up to the next whole number * **FedEx:**`(Length × Width × Height in inches) ÷ 139 = DIM weight (lbs)` → round up to the next whole number * **USPS:**`(Length × Width × Height in inches) ÷ 166 = DIM weight (lbs)` → round up to the next whole number **Example:** A 12 × 10 × 8 inch box with an actual weight of 2 lbs * DIM weight = (12 × 10 × 8) ÷ 139 = **6.9 lbs → 7 lbs** * You will be billed for **7 lbs**, not 2 lbs **Important note about Palmstreet labels:** * **When you purchase a label on Palmstreet, we automatically compare dimensional weight and actual weight to show the correct rate upfront.** * **However,** if the package dimensions you enter are inaccurate, the carrier may remeasure the package during transit and apply a higher DIM/actual weight. The difference will be charged as a surcharge. **This is why a surcharge may show a higher billed weight than what you originally entered — the carrier is charging based on dimensional weight, not actual weight.** *** ### 1) Wrong Weight or Dimensions **What it means** The carrier's automated system measured your package and found the actual weight or dimensions different from what you declared at label creation. This is the most common surcharge type. **Common causes:** * Measuring the product, not the packed box * Not accounting for box thickness — a box labeled "8×8×8" is measured from the outside including walls, so the carrier will scan it slightly larger * Packing materials (bubble wrap, packing peanuts) adding weight after the label was purchased * Entering weight in oz when lbs was intended, or vice versa **How to avoid:** * Weigh and measure the fully packed, sealed box — not the product alone * Always round up to the next whole pound or half-inch * Double-check your unit: if a package feels like it weighs about 1 pound, enter `1` in the lbs field, not the oz field * If your box is labeled with a size, add 0.25–0.5 inches per side to account for box wall thickness *** ### 2) UPS Large Package Surcharge **What it means** This surcharge applies to packages that exceed certain size or weight thresholds. It can be very expensive — averaging over $200 per case — because **UPS automatically applies a minimum billable weight of 90 lbs regardless of your package's actual weight.** **Triggers (any one of the following):** * Length (longest side) exceeds **96 inches** * Length + Girth exceeds **130 inches** *(Girth = 2 × width + 2 × height)* * Volume exceeds **17,280 cubic inches** *(e.g., a 30 × 24 × 24 box = 17,280 cubic in)* * Actual weight exceeds **110 lbs** **Example:** For a 25 × 20 × 20 inch box: Length + Girth = 25 + (2×20) + (2×20) = 105 inches — getting close. A 30 × 20 × 20 box = 130 inches — exactly at the threshold. **How to avoid:** * Before buying a label, calculate: `Length + (2 × Width) + (2 × Height)`. Keep it under 130 inches. * If you regularly ship large items (e.g., tall plants, large décor), measure your boxes in advance and note which ones are near the limit. * Note: Large Package Surcharge and Additional Handling are not both charged — UPS applies whichever is higher. *** ### 3) Additional Handling **What it means** Carriers charge this when a package requires special handling due to its size, weight, or packaging type. **Size triggers:** * Longest side exceeds **48 inches** * Second-longest side exceeds **30 inches** * Length + Girth exceeds **105 inches** **Weight trigger:** * Actual weight exceeds **50 lbs** **Packaging triggers (easy to overlook):** * Package is **not fully encased in corrugated cardboard** — this includes wooden crates, metal containers, hard plastic cases * Package is in a **soft-sided bag** (poly mailer, bubble mailer) exceeding 18 × 14 × 6 inches (UPS) or 18 × 13 × 5 inches (FedEx) * Package is wrapped in **shrink wrap or stretch wrap** * Package has **wheels, handles, or straps** (e.g., a bag with a handle counts) * Package is **cylindrical** (tubes, buckets, barrels, drums) not encased in a box * Package contents **protrude outside the box** **How to avoid:** * Always ship in a proper corrugated cardboard box * If using poly mailers or bubble mailers, stay within the size limits above * For irregular items (plants in pots, animals in ventilated carriers), use a standard box as the outer container *** ### 4) USPS Postage Correction **What it means** USPS runs every package through its Automated Package Verification (APV) system, which checks weight, dimensions, service type, and package type. If the paid postage doesn't match what USPS's system calculates, they issue a correction — either a charge or a credit. The most common cause in our data is **weight discrepancy**, including the oz/lbs unit mismatch mentioned in Section 1. The second most common is **dimension discrepancy**. **Also watch for service class issues:** USPS First Class Mail is only available for packages **16 oz (1 lb) or under**. If you ship a package heavier than 16 oz using First Class, USPS will automatically upgrade it to Priority Mail or Ground Advantage and charge the difference. This happens silently — your package still gets delivered, but a surcharge appears later. **How to avoid:** * Confirm your package is under 16 oz before selecting First Class, for anything over 1 lb, use Ground Advantage or Priority Mail * Please ensure measurements are taken according to the instructions in Section 1. * Make sure weight is entered in the correct unit (lbs vs oz) *** ### 5) UPS Shipping Charge Correction (DIM Correction) **What it means** UPS re-measures your package in their network and bills the corrected dimensional weight if it's higher than what you declared. This shows up as "Shipping Charge Correction" followed by the service name and the audited dimensions. **Common patterns we see:** * Sellers declaring a box as 7×7×7 when the actual scanned size is 8×8×8 or larger * Long, narrow packages (e.g., 25×7×7) where the length was underreported * Plant shippers using non-standard box sizes and estimating rather than measuring **How to avoid:** * Measure after packing, at the widest points including any bulges or tape * Always round up to the next whole inch on each dimension; UPS is strict with measurements, so even if your package is 5.05 inches wide, please round it up to 6 inches to avoid potential surcharges. * For elongated packages (tubes, tall plant boxes), pay extra attention to length accuracy *** ### 6) Demand Surcharge (UPS) **What it means** During periods of high network demand — primarily holiday season (eg. October through January) — UPS applies temporary surcharges to certain shipments. These are applied by UPS based on dates, service types, and destination zones, and are outside your control. Palmstreet will notify you when demand surcharges are in effect. Outside of peak season windows, you will not see this charge. **How to reduce impact:** * Ship earlier in the day or earlier in the week during peak season when possible * This surcharge cannot be avoided entirely during peak periods, but understanding it in advance helps you factor it into your pricing *** ### 7) Zone Adjustment **What it means** The carrier re-determined the shipping zone for your package based on the actual origin/destination routing. A zone change can alter the base shipping cost. Zone adjustments can happen even when you entered the correct ZIP codes. This is because the carrier sometimes routes packages through different facilities than expected — the zone is determined by where your package actually enters and exits the network, not just the origin and destination ZIPs. This is a carrier routing decision and are outside your control. *** ### 8) Label Misuse **What it means** Each label is valid for **one specific shipment, one time only**. Carriers flag misuse and charge accordingly. **Duplicate Use:** Using the same label on more than one package. The carrier will charge the full shipping cost for each additional use. There is also a risk that the second package may be discarded or not delivered. **Unauthorized Use:** Using a voided, canceled, or previously refunded label. This includes reprinting a label for a different package or using a label after shipment details have changed. This carries a higher risk that the package may be rejected or discarded by the carrier. **How to avoid:** * Never reprint a label for a second package * If a shipment falls through or address changes, void the label and create a new one * If reshipping a lost order, always purchase a new label *** ### Quick Checklist Before Buying a Label * [ ] Package is fully packed and sealed before measuring * [ ] Weight is measured on a scale — unit is correct * [ ] All three dimensions measured at the widest points, rounded up to the nearest inch * [ ] Box thickness is accounted for (add \~0.5 inches per side for standard cardboard) * [ ] For UPS: Length + (2 × Width) + (2 × Height) is under 130 inches (Large Package threshold) * [ ] For USPS First Class: package is 16 oz or under * [ ] Label will be used once for this exact shipment only **Note on package type (USPS):** If you are using a USPS-supplied Flat Rate or Regional Rate box, make sure you select the matching package type at label creation. Using a Flat Rate box with the wrong service type will result in a postage correction. When in doubt, use your own box and select **Ground Advantage** — it works for all standard packages up to 70 lbs. *** **Keep your records.** Carrier adjustments can appear 2–8+ weeks after your ship date. If you need to dispute a charge, having the original label details (weight, dimensions, service, destination) and photos of the packed box will significantly help your case. If you believe a surcharge was applied in error, contact Palmstreet support with the tracking number and we will review it with the carrier. # How to set up dynamic shipping fee ### Introduction and Understanding Shipping Fees Choosing the right shipping fees can greatly improve your live sales, making them more appealing to buyers and easier for you to manage. In this guide, we'll show you how to use both flat rate and location-based shipping fees to benefit your business and your customers. Tutorial: **Flat Rate Shipping:** Definition: Flat rate shipping is a uniform shipping cost applied to all orders, regardless of the buyer's location. **Calculated Shipping Fees by Buyer's Location:** Definition: This method sets shipping fees based on the buyer's state. It simplifies shipping costs by grouping fees by state, making it easier for sellers to manage and for buyers in closer states to potentially save on shipping. ### Setting Up Shipping Fees by Buyer's Location #### Step 1: Log in to your Seller Hub You can **only** set up a Dynamic shipping fee in Seller Hub, which is calculated based on the buyer's location. **Access Seller Hub in your App:** * Go to settings * Click Seller Hub **Access Seller Hub with the direct Link** * You can log in to Seller Hub to find the Shop Policy >> Delivery section via this link: [Login (palmstreet.app)](https://seller.palmstreet.app/seller/login?redirect=/analytics/index) #### Step 2: Add a Shipping Option >> Calculated by Buyer's Location 1\. Select Shop Policy 2\. Select Delivery 3\. Click 'Add a new option' 4\. Select ' Calculated by Buyer's Location' ![](https://images.prismic.io/plantstory-app/ZfggbMmUzjad_UW0_%E6%88%AA%E5%B1%8F2024-03-18%E4%B8%8B%E5%8D%884.54.17.png?auto=format%2Ccompress\&rect=0%2C60%2C1666%2C1056\&w=2184\&h=1384) 5\. Define Shipping Zones and Fees: Set the shipping fee rule of flat rate for each shipping zone including: Seller's own State, West, Midwest, Northeast, Southwest, Southeast, Alaska, Hawaii ![](https://images.prismic.io/plantstory-app/Zfgg_cmUzjad_UXC_%E6%88%AA%E5%B1%8F2024-03-18%E4%B8%8B%E5%8D%885.35.57.png?auto=format,compress) 6\. Set as Default: Sellers can toggle on/off to set this as a default option. ![](https://images.prismic.io/plantstory-app/ZfghZMmUzjad_UXL_%E6%88%AA%E5%B1%8F2024-03-18%E4%B8%8B%E5%8D%885.36.26.png?auto=format%2Ccompress\&rect=492%2C272%2C1580%2C866\&w=2496\&h=1368) ### FAQ #### Is it possible to offer both flat rate and location-based shipping options? No, within a LIVE sale, you can only use one method for calculating shipping fees. You must choose either flat rate shipping or location-based shipping options. #### How can buyers see the shipping fee before purchasing? Buyers can view the shipping fee on the LIVE page or during checkout. If you're using location-based shipping, the fee may be calculated automatically based on the buyer's location provided during the checkout process. #### How do I change the default shipping option? Go to **Settings >> Seller Hub >> Delivery**, where you can select a shipping rule to set as default. This default setting will apply to all your future LIVE sales unless you choose a different rule when scheduling a LIVE. #### Will this shipping fee rule affect the shipping fees for my Shop (marketplace) listings? No, the shipping fee rules set for live sales are specific to the live sale events and do not affect the shipping fees for your Shop (marketplace) listings. # How to enable combined shipping fees ### Introduction Are you looking to boost your sales and build customer loyalty? Our enhanced combined shipping feature is here to help! By enabling this feature, your customers can save more on shipping costs as they place more orders from your Livestream, Purge, and Marketplace. Unlock the potential for higher sales and happier customers today！
### How to Enable it? To enable the combined shipping fee feature, you need to follow these steps: * Go to the Profile tab > Settings > My Shop Policies, and click "Allow combined shipping". * Then, a pop-up window will appear, please carefully read the notice and click "Yes" to confirm.
### How Does it Work? * Once the combined shipping option is activated, customers placing orders from our livestream, Purge, or Marketplace will be charged the base shipping fee only once. * If a customer places an additional order before the shipment of the order with base shipping fee, only the add-on shipping fee will apply to it. * This policy applies to any subsequent orders placed by the customer, as long as there are unshipped orders from you that have incurred the base shipping fee. #### In the Marketplace
#### In the Livestream
#### In the Purge
### What Are the Exceptions? * If a **new shipping fee rule is** set for the specific Livestream or Purge, it will override the default combined shipping fee rule. For example, if the seller's livestream shipping fee rule is set as free shipping, orders placed in the specific livestream will not be charged any shipping fees. * Once the seller **customizes** an item's **shipping fee**, the buyer will be **charged this exact** **amount**. For instance, if the default shipping fee rule is $10+ ($2 for each additional item), but the item shipping fee is customized as $8, the buyer will be charged $8 shipping fee. * Add-on items are exempt from the combined shipping fee rule under all circumstances. This means that even if a buyer purchases both main items and add-on items, only the **main items** will **apply** to the **combined shipping** fee rule. **Q\&As** **Q: Who can enable combined shipping?** A: Only the seller can enable or disable it. **Q: When will the combined shipping rule take effect?** A: As long as the seller enables the feature. **Q: Is this feature available for all sellers?** A: Yes, all sellers have the option to enable it. # How to Ship with Poly Mailers on Palmstreet ### **What is a Poly Mailer?** A poly mailer is a lightweight, waterproof plastic shipping bag made from polyethylene. It’s flexible, tear-resistant, and seals with a self-adhesive strip, making it a popular packaging choice for soft, non-fragile items like clothing and accessories. Because poly mailers weigh almost nothing and take up very little space, they can significantly reduce your shipping costs compared to cardboard boxes. ### **When Should You Use One?** **✓**** Good for** * Clothing (T-shirts, dresses, leggings) * Accessories (scarves, belts, hats) * Cosmetics and small beauty items * Books and magazines * Plush toys and soft goods **×**** Not suitable for** * Glassware or ceramics * Electronics * Anything fragile or rigid * Items that need to hold their shape in transit ### **Common Poly Mailer sizes** Choose a mailer that fits your item snugly when flat. Use the empty mailer’s dimensions, not the packed size, when filling in length and width. |

Size

|

Length × Width

|

Best for

| | ------------------------------ | ---------------------------------------- | ------------------------------------- | | **Small** | 6" × 9" | Jewelry, socks, small accessories | | **Medium** | 10" × 13" | T-shirts, shorts, lightweight tops | | **Medium Large** | 12" × 15.5" | Folded shirts, light pants | | **Large** | 14.5" × 19" | Sweatshirts, jeans, multi-item orders | | **XL** | 19" × 24" | Jackets, bulky apparel | ### **How to Get Poly Mailer Rates from USPS When Buying a Label** Palmstreet currently supports poly mailer pricing through the **Custom Rate** flow. The key is to enter your mailer’s flat dimensions with a height of **0.25 inches:** this small height signals to carriers that the package is a flat soft-pack, which qualifies for lower **USPS rates**. Note that **UPS and FedEx** do not offer special soft-pack pricing; for those carriers, standard dimensional weight pricing applies. {% hint style="info" %} 💡 **Why 0.25"?** USPS calculates rates for flat soft-pack mailers using only the length and width — thickness is effectively ignored. Setting height to 0.25" tells the system this is a flat mailer, not a box, so you get the correct lower rate automatically when you select a USPS service. {% endhint %}
1. **Open the shipment and click Buy Label** From your order dashboard, open the order and click *Buy Label* to start the shipping flow. 1. **Select the "Custom Rate" tab** At the top of the Package detail section, click *Custom Rate*. This lets you manually enter your package dimensions. 1. **Enter your mailer dimensions** Fill in the length and width of your empty mailer (lying flat). Set**Height to 0.25"**. Then enter the total package weight (item + mailer bag). 1. **Select a USPS service and purchase** Choose your preferred USPS service (e.g. USPS Ground Advantage or Priority Mail). Because of the flat dimensions you entered, the rate returned will already reflect poly mailer pricing — no extra steps needed. {% hint style="info" %} 📌 **Save time with Shipping Presets** If you regularly ship with the same mailer size, save these settings as a *Shipping Preset* under Store Settings. Read [**How to add shipping presets in the Seller Hub**](https://help.palmstreet.app/seller/palmstreet-shipping-guide/shipping-tools/seller-hub-tools/how-to-add-shipping-presets-in-the-seller-hub) {% endhint %} ### **Tips to Avoid Extra Charges** #### **Use flat, non-gusseted mailers** A *gusseted* or *expandable* mailer has pleated sides that let it expand. Carriers can reclassify these as boxes and apply standard dimensional weight pricing. Always use flat poly mailers to keep costs low. #### **Don’t overstuff the mailer** If a mailer bulges significantly when packed, carrier scanners will measure the widest point rather than the flat dimensions. This can increase your DIM weight or trigger additional handling surcharges, even if your empty mailer was within limits. #### **Watch size limits for UPS and FedEx** UPS and FedEx do not have special soft-pack pricing. They bill based on actual vs. DIM weight (whichever is greater), and apply an **Additional Handling surcharge** to soft-sided packages that exceed these dimensions: {% hint style="info" %} 📌 **Recommendation** For poly mailer shipments, USPS Ground Advantage or USPS Priority Mail will give you the best rates. Use UPS or FedEx only if speed or coverage requires it. {% endhint %} ### **FAQ** **We answer common questions about poly mailers below:** #### **Why do I need to set height to 0.25"?** USPS uses a flat soft-pack formula that ignores height for poly mailer pricing. By setting height to 0.25", you signal to the system that this is a flat mailer rather than a box, which ensures you receive the correct lower rate. If you leave height at 0 or enter a larger number, you may be quoted standard box rates instead. #### **What weight should I enter?** Enter the total weight of the packed, sealed package: item plus the mailer bag itself. Poly mailer bags typically weigh 0.3–0.8 oz depending on size, so you can round up to the nearest ounce to be safe. #### **Does this work for UPS and FedEx too?** You can use the same dimension setup for UPS and FedEx, but there is no special soft-pack pricing for those carriers. The main benefit with UPS/FedEx is that a lightweight mailer reduces your actual weight charge. #### **Can I save my poly mailer settings as a preset?** Yes. Go to **Settings → Shipping Presets** and create a preset using the dimensions above (e.g. 10" × 13" × 0.25"). Once saved, apply it in one tap when buying any label. # Order Fulfillment Learn all about order fulfillment on the Palmstreet app. # How to fullfill local pick-up orders Palmstreet's Local Pick-Up feature allows buyers to collect orders directly from sellers who offer this service, saving both time and shipping costs. This option is ideal for buyers near the seller's meet-up location. For sellers, this feature provides a flexible and efficient fulfillment option. {% hint style="info" %} **Note:** The ability to directly complete pick-up orders is currently available only to **Business Plan Sellers**. Sellers on **non-Business Plans** will see a **“Send Order Completion Reminder”** button instead, which prompts the buyer to confirm the pick-up. {% endhint %} ### Before You Start: Enable Local Pick-Up #### Enable Local Pick-Up in Shop Policies Before buyers can place local pick-up orders, you need to enable this option in your settings and LIVE setup: 1. Go to **Profile → Settings → Shop policies**. 2. Toggle on **Local pickup**.
#### Enable Order Pick-Up During LIVE Setup When creating or editing a LIVE show: 1. Go to the LIVE setup page. 2. Select **Offer order pick-up** as an available option.
### **How to Complete Local Pick-Up Orders** 1. For orders already placed, access the specific buyer’s DM and click on **“Order”** to view all orders. 2. Select **“Bulk action”** to manage multiple orders, or click on the **“…”** to access a specific order. 3. Choose the **“Complete pick up orders”** button. (For Non-business plan sellers, the button will instead display **“Send Order Completion Reminder”**) 4. Follow the app’s guidance and upload any supporting images if needed. Once complete, the **“Order completed”** page will appear.
{% hint style="info" %} **For Business Plan Sellers:** When a pick-up order is marked as complete, the order status will update to "Completed", and funds will be released immediately. The buyer will be notified. **For Non-Business Plan Sellers:** Non-business plan sellers can prompt the buyer to confirm the pick-up. Funds will be released **48 hours** after the reminder, unless the buyer reports "Order not received". If the buyer confirms receipt, funds will be available immediately. If the buyer reports "Order not received", the order status will revert to "Created", and funds will not be released until the buyer confirms receipt. It is advisable to communicate with the buyer and retain evidence to resolve any potential disputes. {% endhint %} ### **FAQs**
How does the buyer complete a local pick-up order with the seller? The buyer may navigate to the order detail page to mark the order as picked up.
How does the buyer find the exact location for local pick-up? The buyer should confirm the specific pick-up location with the seller.
What happens if the pick-up is missed or there are delays? There is no specific time limitation, but it is recommended that the buyer pick up the items as soon as possible to avoid potential issues.
# How to fulfill gift orders #### What is a gift order? Buyers can choose to send eligible **Shop** and **Marketplace** orders as gifts. These orders are clearly marked and include: * A **🎁 icon** or **"Gift Order"** tag * The **recipient’s name and shipping address** #### How to identify a gift order Gift orders are easy to spot and will be clearly marked in two places: 1. In **Seller Hub > My Orders,** gift orders are marked with a **🎁 badge** next to the order number.
1. On the **Order Details** page, gift orders will include: * “🎁 **This order is a gift**” label * A reminder to **contact the buyer directly** if any details are unclear
#### How to fulfill a gift order Gift orders are processed the same way as regular orders. No gift wrapping, printed cards, or special packaging is required. **Before shipping, be sure to:** * Double-check the recipient’s shipping address. * Contact the buyer if you have any questions about the order. #### Helpful information Please avoid contacting the recipient directly, it might spoil the surprise! All communication should go through the buyer. #### FAQ **Do I need to include a gift message or card in the package?** Nope! When a gift order is purchased, Palmstreet will automatically send an email to the recipient with the sender’s name, the items included in the package, and the gift message. **Can buyers send gifts to people who don’t have a Palmstreet account?** Yes! The recipient doesn’t need a Palmstreet account to receive a gift order. **Still need help?** If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions. # How to use “Create Shipment” to fulfill orders To streamline the order fulfillment process, the **Create Shipment** feature gives sellers greater control over how orders are organized and shipped. Sellers can select which orders to group into a single shipment based on packaging needs, timing, or weight. While a shipment remains fixed once created, sellers can choose how to handle future orders from the same buyer—either by adding them to the existing shipment or starting a new one. This flexibility minimizes repacking, supports accurate cost allocation, and improves overall fulfillment efficiency. {% hint style="info" %} #### **Important for ShipStation Users** If you use **ShipStation** to purchase labels: * You must **create a shipment on Palmstreet first** * Then **manually sync it to ShipStation** If a shipment is not created on Palmstreet, the order may not appear in ShipStation. **1 Shipment = 1 Label** * Each **Shipment ID corresponds to one package and one shipping label** in ShipStation. If you want to ship multiple orders together, combine them into a single shipment before syncing. {% endhint %}
#### Step 1: Create Shipments from Orders 1. Go to **Orders > Shipping Orders** in your Seller Hub 2. Select one or more orders you want to group into a shipment *(Note: Orders can come from a single order or multiple orders placed by the same buyer.)* 3. Click **Create Shipment** to start a shipment draft The draft will be saved under **Shipments** and can be reviewed or updated at any time before fulfillment. 4. Review shipment details Once a shipment is created, you can only add additional orders. All other shipment details will remain fixed. {% hint style="info" icon="lightbulb" %} #### **Tip: Use the Date Range filter to avoid selecting old orders** If you have historical orders that you do not plan to fulfill, we recommend using the **Date Range filter** before selecting orders. For example, you can filter orders from the **last 90 days** or **last 6 months** to focus only on recent shipments. This helps prevent accidentally including old orders when creating shipments. {% endhint %}
#### Step 2: Add new orders to existing shipment When a new order is received after a shipment has been created, the system will: * Notify you if the new order is eligible to be combined with an existing shipment * Allow you to manually check for eligible combinations under **Orders > Shipments** To add new orders to an existing shipment: 1. Go to **Orders > Shipping Orders > Ready to ship** 2. Select the relevant order(s) 3. Click **Combine with Shipment** to start the merging process 4. Choose an existing shipment from the list 5. Click **Combine** to add the selected order(s) to that shipment ### FAQ
Can sellers still print labels the way they used to? Yep! The label-purchasing process remains the same, but now occurs after creating or updating a shipment. Sellers must first group items into a shipment before accessing the label step.
What if multiple shipments are created for the same buyer? Multiple shipments can be created for the same buyer if items are fulfilled separately. Shipping fees will apply accordingly unless orders are merged before label purchase.
Is there a limit to how many orders can be merged into one shipment? There is no fixed limit, but merging is subject to practical constraints such as weight, size, and shipping carrier rules.
Can I reprint a packing slip? Yes. Go to Shipments > Label Created (or any shipment status where a label has been purchased). Select the shipment and click Print Packing Slip. You can print it again anytime, for example, if you need to repackage or replace the original slip.
Can I reprint a shipping label? Absolutely. Once a label has been purchased, you can reprint it anytime from Shipments > Label Created by selecting the shipment and clicking Print Shipping Label. This is helpful if the original label was damaged, misplaced, or printed incorrectly.
What happens if a seller forgets to include an order in a shipment? The seller can create a new shipment for it at any time, or combine it with an existing shipment as long as it has not yet been fulfilled. The system may also surface a prompt if a merge is possible.
Will buyers know if a seller merges shipments? Buyers won’t be notified when shipments are merged. However, if a refund is issued (e.g., for base shipping), they will receive a refund confirmation and, once the label is purchased, see a single combined tracking link.
Can I update a tracking number after entering it manually? Yes. If you entered a tracking number manually, you can update it later if necessary. For instance, if the carrier or service changes. Go to Shipments > Label Created, open the shipment detail page, and select Edit Tracking Number to replace or correct it.
**Still need help?** If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions. # How to generate a shipping manifest in Seller Hub Shipping Manifest helps you hand off multiple packages to USPS faster by allowing the carrier to scan one barcode instead of scanning each package individually. This feature is designed for sellers who ship multiple orders per day and want a faster, more reliable drop-off or pickup experience. ### What is a Shipping Manifest? A **Shipping Manifest (Scan Form)** is a summary document that groups all eligible **USPS shipping labels you purchased on the same day** into a single barcode. When USPS scans the barcode, all included packages are marked as **accepted** at once—no individual scanning required. Manifests must be generated **on the same calendar day** the labels are created and are **grouped by ship-from address**. #### **Good to know** * The system displays **available USPS scan form dates** from the **last 3 days**. * You can only **generate a Scan Form for today’s USPS shipments**. * Shipping Manifests currently support **USPS only**. ### How to generate a Shipping Manifest 1. Go to [Seller Hub](https://seller.palmstreet.app/) → Shipments 2. Click **Shipping Scan form** in the top right\ (*A red dot indicates there’s a new shipping date available for manifest generation.*) 3. Select an available USPS scan form to generate 4. Download and print the scan form
# How to put orders on hold The **Put on Hold** feature lets you pause an order before shipping it. This is useful when you need to **delay shipping** due to weather, buyer requests, or other reasons. Instead of tracking it manually, you can now manage held orders directly in [**Seller Hub**](https://seller.palmstreet.app/). ### When Should You Use This? You can put orders on hold for situations like: * **Weather delays:** Protect plants, reptiles, aquatics, or other sensitive items from extreme temperatures. * **Buyer request:** A buyer asks you to delay shipment because they are traveling or unavailable. * **Shipping coordination:** You want to wait for additional orders before shipping. ### How to Put Orders on Hold This action is available in [**Seller Hub**](https://seller.palmstreet.app/). 1. Open [**Seller Hub**](https://seller.palmstreet.app/) and navigate to **Orders → Shipping Orders** 2. Select the orders you want to place on hold. 3. Click **Put on Hold**, set a hold-until date, and optionally add a note explaining the reason.
Once confirmed, the order will appear in the **On Hold** tab. You can also edit the hold expiration date or remove the hold when you're ready to resume fulfillment.
### When the Hold Date Is Reached If the hold date has passed, the order will display an **overdue** label to remind you that it needs attention. You can **remove the hold** when you're ready to ship the order. ### Maximum Hold Duration Orders can be held for **up to 90 days**. We recommend arranging shipment as soon as possible. If you need more time, you can edit the hold expiration date, but it's best to communicate with the buyer in advance. ### Buyer Notifications When an order is placed on hold, the buyer will automatically receive a direct message notification. The message will include: * Reason for the delay (if you added one) * Expected ship date Buyers can also see the **On Hold** status on the **Order Details page**. This helps keep them informed about the shipping delay. # How to request shipping info for reptile deliveries Confirming buyers‘ contact details and preferred delivery dates is essential for managing reptile shipments—not only for logistics but also for the health and safety of the animals. To improve reptile shipping coordination, Palmstreet has introduced the **Request for Reptile Shipping Info**—an effective tool designed to make delivery coordination faster and more reliable. This feature reduces the manual effort involved in collecting delivery details, allowing sellers to focus more on customer service and business growth—and less on back-and-forth messaging. #### Key Benefits for Reptile Sellers * **Reduces DM volume and manual effort** in gathering critical shipping information * **Supports delivery planning** by enabling seller-defined shipping date selection * **Improves accuracy and reliability** of contact and delivery data   ‌‍‎‏  ### How to Send Request for Reptile Shipping Info 1. **Tap Request for Reptile Shipping Info**\ Available only in conversations with buyers who have an **In Progress** order. The button is visible for reptile sellers and will not appear for completed orders. 2. **Customize the Message and Shipping Dates**\ Edit the default message if needed. Tap **Next** then select available shipping dates before sending. 3. **Save and Send**\ Deliver the form to the buyer.
### How to Preview Request 1. Tap the **info icon** next to "Request for reptile shipping info" to preview the message. 2. Tap **“shipping form”** to preview what the buyer will see when filling out their information. 3. ```
``` ### Buyer Submission Process Buyers receive a message with a shipping form to complete. After submission, the shipping details are sent back in message, ready for sellers to copy and use for shipping arrangements.
# Shipping Tools # ShipStation # How to set up ShipStation integration ShipStation is a powerful platform that simplifies order management and shipping for businesses. If you're using ShipStation and want to integrate it with Palmstreet, this step-by-step guide will walk you through the process. By connecting the two platforms, you can seamlessly sync your orders and streamline your order fulfillment workflow. Let's get started! {% embed url="" %} **Step 1: Accessing ShipStation Settings** 1\. Login your ShipStation account ,and click the setting button at the right-top position of the page ![](https://images.prismic.io/plantstory-app/039ea2a9-204b-4eea-87a0-6cda8cc0a133_1.png?auto=compress,format) **Step 2: Navigating to Store Setup** 1\. Click the 'Selling Channels->Store Setup' on the left side. ![](https://images.prismic.io/plantstory-app/ed578248-a97e-44d4-a5be-9ff574300c18_2.png?auto=compress,format) 2\. Click the 'Connect a Store or Marketplace', and a dialog button of 'Connect a Marketplace' will be shown. ![](https://images.prismic.io/plantstory-app/7cf2bb61-98c0-47f9-aa67-d2fd9be5a79d_3.png?auto=compress,format) 3\. Please type in '**Custom Store**' in the search input box (case sensitive), and click the 'Custom Store' item that is shown ![](https://images.prismic.io/plantstory-app/47f3a835-f072-494e-875d-589ef040a717_4.png?auto=compress,format) 4\. You need to fill in three pieces of data once the main connection dialog window pops up. ![](https://images.prismic.io/plantstory-app/cdfa25a9-bf32-4498-ad4d-3247b030c052_5.png?auto=compress,format) **a. Dialog Box 1 - URL to Custom XML Page** i. This URL address is provided by Pamlstreet and will never change. Copy and paste this link into that box - **b. Dialog Box 2 - Username** i. You can get the username and password from your Palmstreet account by opening the app on a mobile device and following the following sequence -- Profile (bottom-right person icon) > Settings (top-right corner) > General > Integrated Service to find your username ii. you can also login to on your laptop and then click this link - to get your username and password. Copy and paste this unique username into Dialog Box 2. **c. Dialog Box 3 - Password** The API Token is your unique password. Whether you got your integrated service info via mobile or web browser, copy and paste your unique password into the third dialog box.
5\. Before connecting with Palmstreet, you can click the 'Test Connection' to double check that your account is connected. ![](https://images.prismic.io/plantstory-app/4b66ad10-6cf2-498a-86d8-7ce465ee73cf_7.png?auto=compress,format) 6\. Click the "Connect" button at the bottom of the window and if you have existing orders in Palmstreet, your orders will be synced immediately. ![](https://images.prismic.io/plantstory-app/91e805f6-b3bc-475f-a84f-eb93522a6c94_8.png?auto=compress,format) **Step 3: Customize the store details** After our Palmstreet sales channel has been added, you can customize the store details to rename for clarity. 1\. The most important thing is to change the store name to 'Palmstreet' 2\. You can also change other settings on this page ![](https://images.prismic.io/plantstory-app/d108e831-7155-493e-a24b-e36b2a80d8da_9.png?auto=compress,format) ![](https://images.prismic.io/plantstory-app/927356ad-6127-4865-a1a2-a885db965f76_10.png?auto=compress,format) **Step 4: Sync your orders** 1\. Click the 'Sync' button at the top-right of the page, all orders from your Palmstreet store will be synced immediately. ![](https://images.prismic.io/plantstory-app/72fc6f70-c98e-42a0-b971-b14795ed63b1_11.png?auto=compress,format) 2\. Shown in the screenshot above, you can also hover your mouse on the 'Sync' button to trigger a popup. Click the 'Sync' button at the right of the store item which you want to sync. 3\. You can manage your Palmstreet orders on the orders page. ![](https://images.prismic.io/plantstory-app/cada9428-da31-473b-bd8d-c2529e8f85f3_12.png?auto=compress,format) **Step 5: Fill in the tracking number at ShipStation** 1\. You can buy a shipping label on the ShipStation platform ![](https://images.prismic.io/plantstory-app/84bc2c6f-0467-4880-b7b3-e9aa2fd7f45c_13.png?auto=compress,format) 2\. If you already have a tracking number from another third party label creator, you can apply it to one or more orders in your ShipStation account. ![](https://images.prismic.io/plantstory-app/84bc2c6f-0467-4880-b7b3-e9aa2fd7f45c_13.png?auto=compress,format) ![](https://images.prismic.io/plantstory-app/c345a2ed-e978-4ccc-8077-6d9b7d1530c7_14.png?auto=compress,format) # How to use Order Combiner for ShipStation Simplify your order fulfillment and reduce shipping costs with Palmstreet's Order Combiner Chrome extension for ShipStation. This tool enables sellers to easily merge orders that share the same shipping address. [**Click here to watch the video tutorial**](https://www.youtube.com/watch?v=Gl7ER6E1bTY) #### **Getting Started:** **Install the Extension:** * Search for the **Palmstreet Order Combiner** plugin on Google. [Or click here](https://chromewebstore.google.com/detail/palmstreet-shipment-combi/jiedllohhplgoaaealgfnhinodahoije). * Click **"Add to Chrome"** to install it. The plugin integrates seamlessly with your ShipStation account. **Log In to ShipStation:** * Visit the [ShipStation](https://ship15.shipstation.com/) website. Log in using your username and password. * Click on the **"Orders"** tab located at the top of the page. * Look for the new green button labeled **"Palmstreet Order Combiner"** on top right conner. If it doesn't appear immediately, refresh the page. **Select Orders to Combine:** * Choose the orders you want to combine . This can be multiple orders from the same customer or different customers sharing the same shipping address. * Click the **"Palmstreet Shipment Combiner"** button. The plugin will automatically consolidate the selected orders by shipping address in one simple step. ![](https://images.prismic.io/plantstory-app/Zyr4O68jQArT0Pf-_stepbystep.png?auto=format,compress) ![](https://images.prismic.io/plantstory-app/Zyr4PK8jQArT0Pf__stepbystep-1.png?auto=format,compress) To search for a specific buyer, click the filter icon, go to **Other** > **Buyer Name** > **Equals**, enter the buyer's name, and click **Apply**. Enhance your shipping efficiency today with Palmstreet's Order Combiner! # Seller Hub Tools # How to add shipping presets in the Seller Hub Efficient shipping is a key driver of success for high-volume sellers. When processing multiple orders, repeatedly entering package dimensions, weight, and carrier details can create unnecessary friction—slowing down fulfillment and increasing the risk of manual errors. Shipping preset in Seller Hub offer a scalable solution to simplify this process. By saving frequently used shipping configurations, sellers can significantly reduce the time required to create shipping labels while improving consistency across orders.   ‌‍‎‏  ### What Is Shipping Preset A Shipping Preset is a customizable template that store shipping parameters—such as package weight, dimensions, and preferred shipping service. Once configured, a preset can be applied to one or more orders with just a few clicks. #### **Ideal for Standardized and High-Volume Shipping** Shipping Preset is especially useful for sellers who: * Ship items with standardized sizes or weights * Frequently fulfill bundled or multi-item orders * Manage a high volume of shipments on a daily basis   ‌‍‎‏  ### How It Works Shipping presets can be configured and applied directly in Seller Hub. Follow these steps to set up and use presets effectively: **1.** Navigate to **More actions > New shipping preset** at the bottom-right of the **My orders** page. ![](https://images.prismic.io/plantstory-app/aB2rkidWJ-7kRzbw_Addpreset.png?auto=format,compress) **2.** Select **Add preset** and input frequently used shipping details such as weight, dimensions, and delivery service.\ **Note:** * The first preset created is automatically set as the default. * Additional presets can be manually set as default. * Up to five presets can be saved to accommodate different shipping needs. ![](https://images.prismic.io/plantstory-app/aAdPJVvg_A-GMtp3_Setpreset.png?auto=format,compress) **3.** Select orders to **Continue** purchasing shipping labels using the default preset. To apply a different preset, select **More actions**. ![](https://images.prismic.io/plantstory-app/aB2rkydWJ-7kRzbx_Purchaselabel.png?auto=format,compress) **4.** Presets can also be changed manually on an individual order level if needed. ![](https://images.prismic.io/plantstory-app/aB2rlCdWJ-7kRzbz_Setpreset-1.png?auto=format,compress)  ‌‎To begin, access [**Seller Hub**](https://seller.palmstreet.app/) to create and manage Shipping Presets that meet operational needs and scale efficiently with order volume. # How to add seller notes in the Seller Hub Palmstreet now supports add, view, edit, and delete in-app order notes directly within the Seller Hub, streamlining the fulfillment process and enhancing order accuracy. This feature is designed to promote consistent fulfillment practices, reduce operational errors, and centralize key communications within the Seller Hub. Order notes can now be documented and accessed more efficiently, contributing to a more reliable and organized workflow. #### **Quick Note Access from the Order List** A new “**Add a note”** icon has been added to the order list, enabling fast and convenient entry of order notes associated with individual orders. ![](https://images.prismic.io/plantstory-app/aCKs6CdWJ-7kR-mZ_QuickNoteAccessfromtheOrderList.png?auto=format,compress) #### Integrated View in Order Details Notes are visible in both the **“My orders”** list and the individual **“Order details”** page, providing a complete snapshot of all relevant communications and fulfillment instructions. ![](https://images.prismic.io/plantstory-app/aCKzMSdWJ-7kR-nT_IntegratedViewinOrderDetails.png?auto=format,compress) #### **Packing Slip Integration** All notes are automatically included on printed packing slips, ensuring that critical fulfillment details are visible throughout the packaging process. ![](https://images.prismic.io/plantstory-app/aCKzMSdWJ-7kR-nU_PackingSlipIntegration.png?auto=format,compress) # How to use Weather Check for temperature-sensitive shipments Shipping live plants or temperature-sensitive products during extreme weather can be risky. Weather Check helps you ship smarter by checking the forecast at your buyer’s location — so you know whether it’s safe to ship, if special packaging is needed, or if you should hold the order until conditions improve. {% hint style="info" %} **Note:** Weather Check is currently available only to whitelisted plant sellers. {% endhint %} ## What is Weather Check? Weather Check is a built-in tool in [**Seller Hub**](https://help.palmstreet.app/seller) that reviews the weather forecast at the buyer’s delivery address before you ship. It helps you make informed decisions and protect your products from temperature damage. For each order, Weather Check provides one of the following recommendations: * **Ship now** — Safe to ship. * **Add insulation** — Mild temperature risk; insulation is advised. * **Add heat pack** — Cold weather conditions; heat protection required. * **Add cold pack** — Hot weather conditions; cooling protection required. * **Hold shipment** — Temperatures are outside the safe range; shipping is not recommended. This tool is especially useful for **plant sellers** or anyone shipping **temperature-sensitive goods**. ## How to Use Weather Check {% stepper %} {% step %} ### Set Up Weather Check * Go to **Seller Hub › Weather Check**. * Choose a **default shipping service** and **shipment date** that match your typical delivery schedule. * Set your **safe temperature range**, and adjust your **cold- or warm-weather packaging rules** based on your products’ needs. * Click **Save** to apply your settings. You can review your setup anytime in the **Temperature Range Overview** section. ![Weather Check setup](https://images.prismic.io/plantstory-app/aRayWLpReVYa4dW5_WeatherCheck-1.gif?auto=format,compress) {% endstep %} {% step %} ### Run Weather Check on Your Orders * Go to **My Orders › Shipping Orders**. * Select the orders you want to check. * Run **Weather Check**. After the tags are created, a **Weather Tag** will appear next to each order, indicating whether it’s safe to ship or if special packaging is needed based on the forecast for that delivery address. ![Run Weather Check](https://images.prismic.io/plantstory-app/aRayibpReVYa4dW7_WeatherCheck-2-crop-min.gif?auto=format,compress) {% endstep %} {% step %} ### Review and Filter Results You can use the **Weather tag filter** at the top of the column to quickly view only the orders that need special handling or to identify which ones are safe to ship right away. ![Filter results](/files/7e5fc8f6b50a8f9f50c074a35bb01551eb39fc39) {% endstep %} {% endstepper %} # Resolving Shipping Issues # How to handle lost and damaged packages with UPS ### **Purpose** This blog aims to guide sellers on how to handle lost and damaged packages associated with UPS shipping labels purchased via Palmstreet. The process ensures that sellers effectively assist buyers in filing claims, follow up and close the case. ### **Q\&As** **Who submits the claim to UPS?** If you encounter any UPS shipping issues that need to submit a claim, and the label is purchased through Palmstreet, please contact Palmstreet Support to submit it on your behalf. Be sure to mention that your shipping label is purchased through Palmstreet. **How long does the claim process take?** The processing time typically takes 7-14 days, but it may take up to a month depending on the turnaround time of UPS. **How much is the compensation?** If it gets approved, UPS may compensate for the total amount or less, and it will be no more than $100 per package. ### **Scope** This procedure applies to all UPS shipments with labels purchased through Palmstreet and recorded in your Purchased Shipping Labels in Settings. It covers cases including lost or damaged packages due to shipping issues. ### **Process** **Receive Buyer Feedback and Assist with Claim Submission** When a buyer discovers that a package is lost or damaged, they typically contact the seller and provide relevant evidence (e.g., photos of the damage, tracking information, etc.) You may collect relevant info and request Palmstreet to initiate the claims submission process. \ **Package Lost:** For lost claim that you just need to collect the tracking number of the lost package. **Package Damage:** Photos of any damage (front, back, top, bottom, and sides). Photos of the box it came in, including the label of the box. Photos of how it was packaged. Description of any discrepancies between the item received compared to the original item **Understand Claim Limits and Manage Buyer Expectations** The seller should communicate the uncertainty of the claim outcome and ensure that the buyer has reasonable expectations regarding the resolution. The seller should clearly inform the buyer that UPS’s maximum claim limit is $100 per package. Even if the package’s actual value exceeds $100, UPS will not pay more than this limit. **Inform the Buyer of the Claim Processing Timeline** The seller should inform the buyer that the UPS claim process can take up to one month from the start of the investigation to its conclusion. **Decide Whether to Offer a Preemptive Refund** If the claim has been successfully submitted and appears on the UPS website, and the seller wishes to enhance the customer experience, they may choose to offer a preemptive full or partial refund. The seller should clearly explain to the buyer that the preemptive refund is intended to reduce their waiting time, but the claim outcome is still unknown. **Closing of the case** After the claim is approved or rejected, Palmstreet will share the results with the seller, and the buyer if necesary or required. If approved, Palmstreet will reimburse the seller with the amount received from UPS (the maximum compensation from UPS is $100). The seller is then responsible for processing refunds or replacements. # How to process order cancellations and refunds Sometimes purchases don't go as planned. At Palmstreet, we support sellers to **cancel or refund** orders for their customers. However, please kindly note that **coupons are not refundable** **unless the coupon is still valid and the order is processed via cancellation** by the seller rather than refund. ### **Cancellation for Pending Shipments Orders** Just navigate to **Profile > Settings > My Sales**\ **> Ready to fulfill** Locate to click into the order of the buyer and scroll down to the bottom\ **>** **Cancel order** **> Select the actual reason of the cancellation > Cancel order & notify buyer** ### **Verify the Cancellation Status** If the customer requests a refund to recover a used coupon which has not yet expired, process an order cancellation instead of a refund. This ensures the valid coupon back to the customer's account. ### **Process Refunds in \*My Sales\*** Locate to click into the order of the buyer and scroll down to the bottom \> **Issue a Refund > Selecting the Actual Reason for the Refund** ![](https://images.prismic.io/plantstory-app/Zt6jzhoQrfVKl1vf_Frame3-4-.png?auto=format,compress) **> Next**\ Operate Full/Partial/Shipping Refunds based on the condition\ Follow the steps on the screen to process it accordingly
**Confirm the Refund** ![](https://images.prismic.io/plantstory-app/Zt7CQhoQrfVKl2EX_Frame3-5-.png?auto=format,compress) ### Verify Refund Status **Fully refunded** **Partially refunded** **Notes:**\ At present, Palmstreet covers Stripe fees related to refunds. If the Stripe fees surpass $50, please reach out to our Palmstreet Support for a refund. The responsibility for these fees will either be transferred to the seller or the buyer. ### FAQs **How Long Will the Refunded funds Reach the Original Payment Account?** Once the refund is processed, it normally takes up to 7 business days for the funds to reach the orginal payment account, depending on the turnaround time of the bank. **When Can Seller Process Refund for Orders?** Sellers can process refunds for orders created within the past 60 days. **How Partial Refunds Impact Order Status?** A partial refund will not affect the order status. For example, if a partial refund is issued before shipping, the order will still remain in the 'paid' and 'ready to ship' status. **How the Palmstreet credits refund work?** Once the refund is processed, the credits used in the order will be available within 24 hours. Check the available credits by navigating to Profile > Settings > My credits **If you encounter any issues regarding refunds, please feel free to contact the PalmstreetSupport account along with your order number.** # How shipping insurance works on Palmstreet Shipping insurance is an optional protection you can add when purchasing a shipping label on Palmstreet. It helps cover your eligible package in case it is lost or damaged during transit. Shipping insurance on Palmstreet is provided through **XCover**, a global insurance platform that specializes in shipping and ecommerce protection. {% hint style="warning" %} This feature is currently available to whitelisted sellers only and is not yet enabled across all accounts. {% endhint %} ### About XCover XCover is a global insurance platform that specializes in embedded protection for ecommerce, logistics, and travel companies. When you add shipping insurance on Palmstreet, XCover handles: * Insurance coverage * Claim submissions * Claim reviews and payouts Palmstreet does not process insurance claims directly, but partners with XCover to make shipping protection available for eligible shipments. Learn more about XCover here: ### How to add shipping insurance You can add shipping insurance when purchasing a shipping label on **Seller Hub**. * Go to [**Seller Hub**](https://seller.palmstreet.app/) **> Shipments** * Turn **Shipping insurance** on during label purchase * Complete your purchase Shipping insurance must be added **before** the label is purchased.
### Signature Confirmation Signature confirmation means the recipient must sign when the package is delivered. You can select **Require signature on delivery** when purchasing a shipping label. Signature confirmation can be added with or without Shipping Insurance. For certain high-value items, such as jewelry and watches, shipments valued at **$250 or more** require signature confirmation to qualify for shipping insurance. ### What happens when you add shipping insurance? When you add shipping insurance to your shipment: * An XCover account is automatically created using the email address listed in your **Ship From** details at the time of label purchase. * No separate signup or password setup is required * You can use this account to file and track claims directly with XCover if needed You’ll receive instructions from XCover if you ever need to access your account. ### What does shipping insurance cover? Shipping insurance typically covers: * Packages lost during transit * Packages damaged during transit Coverage applies to shipments made using Palmstreet-purchased shipping labels and is generally based on the declared shipment value. ### What is not covered? Shipping Insurance does not cover: * Live plants or live animals * Items not properly packaged to withstand normal transit conditions * Shipments that do not meet signature requirements when applicable * Certain restricted items or destinations Some product categories may also be subject to deductibles or additional conditions. Coverage is subject to XCover’s terms, limits, and exclusions. To review the full policy details, please visit the [XCover Terms and Conditions](https://www.xcover.com/en-us/pds/__0XQLK__shippo_termsandconditions). ### How to file a claim If your insured shipment is lost or arrives damaged, you can file a claim directly with XCover. **How it works:** 1. Once the issue is confirmed, go to [XCover’s claims](https://www.xcover.com/en-us/claim) 2. Log in using the email address associated with your shipment 3. Submit the required information (such as tracking details or photos) 4. Track your claim status directly in XCover Palmstreet does not process insurance claims directly, but XCover’s team will guide you through the process. ### FAQs
Is shipping insurance required? No. Shipping insurance is optional and can be turned on or off per shipment.
Is a signature required? For certain high-value items, such as jewelry and watches, shipments valued at **$250 or more** require signature confirmation to qualify for shipping insurance.
Are live plants or animals covered by shipping insurance? No. Shipping insurance does not apply to live plants or live animals.
# Special Shipping Options # USPS Flat Rate Shipping just got easier! Sellers can now purchase **USPS Flat Rate labels** directly in Palmstreet—no measuring, no weighing, and no need to leave the app. Just choose a box, get a fixed price, and print the label—all in one place. ## What Is USPS Flat Rate Shipping? USPS Flat Rate shipping is a **quick and cost-effective way to send packages within the U.S.** The shipping cost is based on box size—not weight or destination. As long as the item fits in a Flat Rate box and weighs less than **70 lbs per box**, it ships at a fixed rate. **Key Benefits:** * **Fixed pricing** – Cost is based on box size, not weight or distance * **Up to 70 lbs** – Works well for heavy items * **Free packaging** — Flat Rate boxes and envelopes ordered from USPS post offices are free * **Priority Mail included** — Comes with tracking and insurance Learn more about how Flat Rate works on the [official USPS page](https://www.usps.com/ship/priority-mail.htm). ## When to Use Flat Rate Shipping Flat Rate is a great option for: * **Heavier items** that would normally cost more to ship * **Long-distance shipping** anywhere in the U.S. * **Predictable pricing** for easy budgeting * **Items that fit snugly** into USPS Flat Rate packaging ## Available USPS Flat Rate Box Options Sellers can now select from these USPS Flat Rate options during label purchase: ![](/files/1db9fd2c6db67bba53bdae3812f6c8ce727476a8) ## Ready to Ship with Flat Rate Labels? Flat Rate labels are now built into Palmstreet. Just select **“Flat rate package”** on the **Buy Shipping Label** page to view and choose from all supported USPS Flat Rate options. ![](/files/d0ab3e3785851ba6f792dcfd33e21df11e290192) # USPS First-Class Mail Letter (FCML) Shipping USPS First-Class Mail Letter (FCML), also known as Plain White Envelope (PWE) shipping, is a lower-cost shipping option for small, lightweight items like trading cards, stickers, and coins. {% hint style="info" %} This feature is currently available to whitelisted sellers only and is not yet enabled across all accounts. {% endhint %} ### What to expect with FCML FCML travels through USPS letter mail rather than as a standard package. Because of this, tracking works differently: * Tracking updates may be limited, or [USPS.com](http://USPS.com) may show no details for your shipment This is expected and does not indicate a problem with your order. You can still check your order status and delivery confirmation directly in Palmstreet. FCML shipments typically arrive within **1–5 business days** after the label is purchased. ### Which orders qualify for FCML? FCML is available when both of the following conditions are met: * The item belongs to an eligible category: **Trading Cards, Sports Cards, Stickers, Coins, Disney & Loungefly, Sports Memorabilia,** or **Collectible Toys** * Total shipment weight is **3.5 oz or less** ### How to buy FCML label When fulfilling an eligible order on the Order Fulfillment page, enter the package weight and dimensions to confirm eligibility. If the order qualifies, USPS FC Mail Letter (FCML) will automatically appear as an available shipping option. **USPS FC Mail Letter** * Weight: must be 3.5 oz or less * Dimensions (L × W × H): Not more than 11-1/2 inches long, or more than 6-1/8 inches high, or more than 1/4 inch thick. * e.g. 1 oz, 10 in × 6 in × 0.25 in
**USPS FC Mail Flat** * Weight: must be 3.5 oz or less * If a mailpiece exceeds any of the maximum dimensions for a letter, it is classified and priced as a flat (large envelope). * e.g. 1 oz, 10 in × 6 in × 0.5 in
### Important: FCML labels are non-refundable Once an FCML label is purchased, it **cannot be cancelled or refunded**, even if unused. Please confirm all shipment details before purchasing. FCML shipments also do not support: * Shipment insurance * Signature confirmation ### Add a preset of FCML on seller hub Shipping presets can be configured and applied directly in Seller Hub. Follow these steps to set up and use presets effectively: **1.** Navigate to **More actions > New shipping preset** at the bottom-right of the **My orders** page. **2.** Select **Add preset** and input frequently used shipping details such as weight, dimensions, and delivery service. **Note:** * The first preset created is automatically set as the default. * Additional presets can be manually set as default. * Up to five presets can be saved to accommodate different shipping needs.
**Related articles** * [How to handle shipping and delivery issues](https://help.palmstreet.app/buyer/after-sales/how-to-handle-shipping-and-delivery-issues) * [FCML shipping guide for sellers](https://www.usps.com/ship/first-class-mail.htm) # Shipping Protection for Coins and Bullion on Palmstreet ## Shipping Protection for Coins and Bullion As Palmstreet continues to grow, we are seeing more sellers list high-value items, including Coins & Money that may be worth $2,000 to $30,000+. To support these sellers and protect the marketplace, we are introducing clear shipping best practices and seller protection policies for high-value shipments. These guidelines help protect both sellers and buyers in situations such as: * Lost packages * Content dispute claims * Incorrect items being shipped Our approach follows industry standards used by major marketplaces, which rely on a combination of **tracking, signature confirmation, insurance, and shipping documentation**. ## Policy at a Glance **Applies to:** Coins and Bullion shipments over **$2,000** #### Required for Coins and Bullion shipments over **$2,000** To be eligible for consideration under Palmstreet’s seller protection policy, sellers must: * Provide a valid tracking number * Require signature confirmation on delivery * Add insurance covering the full item value * Record a photo of the sealed package before handing it to the carrier * Send the photo of the sealed package to the buyer via DM #### Requirements for seller protection coverage for Bullion Shipments * Use USPS Registered Mail * Add separate insurance if shipping through FedEx or UPS ## Shipments Over $2,000 For **Coins & Money items valued over $2,000**, sellers must follow the steps below to qualify for seller protection. #### 1. Provide a Valid Tracking Number All shipments must include trackable delivery through a recognized carrier. #### 2. Require Signature Confirmation A signature upon delivery confirms that the package was received by a person at the destination. #### 3. Add Insurance Covering the Full Item Value Insurance protects against carrier-related issues, such as lost or damaged packages. Sellers needs to ensure the insurance value matches the full value of the item being shipped. #### 4. Record a Photo of Sealing the Package Before handing the package to the carrier, sellers need to take a photo showing the sealed package. This photo helps verify that the package was properly sealed and untampered with before shipment. #### 5. Send the Packaging Photo to the Buyer Send the packaging photo to the buyer via DM before handing the package to the shipping carrier. This helps: * Increase buyer confidence * Provide documentation in case of disputes ## Recommended Shipping Method for Bullion For bullion shipments, we recommend using **USPS Registered Mail**. Registered Mail offers additional protection for high-value shipments, including: * Insurance coverage up to $50,000 * Chain-of-custody handling, where each postal employee signs when the package changes hands * Secure storage throughout the shipping process If sellers choose to ship via FedEx or UPS, they need to ensure that separate insurance coverage is added and covers the full item value, as standard carrier coverage may not protect high-value bullion shipments. ## Shipments Under $2,000 For **Coins and Bullion items valued under $2,000**, the steps outlined above are **recommended but not required**. Following these best practices can still help sellers: * Avoid disputes * Protect themselves in the event of a claim * Build trust with buyers purchasing higher-value items ## Failure to Follow These Requirements If a seller does not follow the required steps for shipments over $2,000, Palmstreet may be unable to extend seller protection for claims related to: * Lost packages * Delivery disputes * Content disputes In these situations, the seller may be responsible for the outcome of the claim. Following the required shipping steps helps ensure sellers qualify for protection under Palmstreet’s seller protection policies. ## Claim Review and Fraud Prevention Palmstreet may review any claim for signs of fraud, abuse, or policy violations. This review may include evaluating: * Tracking history * Signature confirmation records * Packaging photo * Carrier documentation * Account history * Communication between buyer and seller Palmstreet reserves the right to deny seller protection, delay payouts, or take enforcement action if there is evidence of fraud, collusion, or misuse of the platform. Meeting these requirements does not guarantee a particular claim outcome; all claims remain subject to Palmstreet’s review of the facts, available documentation, and any signs of fraud, abuse, or policy violations. These safeguards help ensure that the marketplace remains safe and trustworthy for both buyers and sellers. ## Why These Guidelines Matter High-value shipments carry greater risk for both buyers and sellers. By following these guidelines, sellers and buyers can: * Reduce the risk of shipping disputes * Protect themselves against fraudulent claims * Increase trust when purchasing expensive items ## Looking Ahead Palmstreet will continue monitoring high-value shipments and refining policies to ensure the platform remains a safe and trusted marketplace for collectors and sellers alike. As new categories grow and higher-value inventory appears on the platform, we will continue improving our policies to support both seller protection and buyer confidence. # Cold Weather Shipping Guide When temperatures drop, shipping delicate living items like plants, reptiles, and other critters requires extra care. Cold weather can impact transit conditions and delivery times, so it’s important to package your items properly to keep them safe. This guide covers how to prepare, package, and protect your Palmstreet shipments during cold weather. #### 🎥 Watch: Winter Shipping Information for Palmstreet Sellers! Prefer a quick visual overview? Watch our short video below for step-by-step packing tips and examples before you dive into the full guide. {% embed url="" %} ### **1. Shipping Upgrades** Shipping upgrades are your best defense against cold-weather damage. The three main upgrades to consider are **heat packs, insulation, and 2-day shipping**. You can also offer all three together as a **winter shipping bundle** for one discounted price. There are several ways to include upgrades in your process: Option 1: Include upgrades and build the cost into your pricing **(recommended).** * Pros: Items stay protected, customers are happy, and your costs are covered. * Cons: Prices may be slightly higher, but customers will understand it’s for seasonal protection. Option 2: Ask customers to purchase upgrades separately. * Pros: No cost to you. * Cons: Risky — customers may skip upgrades, leading to damage, disputes, and refunds. Option 3: Add upgrades at your discretion and cover the cost yourself. * Pros: Increases safe delivery and good reviews. * Cons: Costs can add up quickly. 👉 **Best practice:** Use Option 1. It’s one of the best ways to ensure your packages arrive safely and undamaged. You’ll avoid disputes, disappointed customers, and unnecessary refunds. Customers may notice the increase in prices, but most of them will understand. ### **2. Using Heat Packs** Heat packs maintain a stable temperature during transit. They come in 40-, 72-, and 96-hour versions; **72-hour packs** usually work best for 2–3 day shipping. Follow the manufacturer’s instructions, and keep these best practices in mind: * **Activate the pack first.** Open it early to ensure it’s heating properly (activation may take up to 2 hours depending on the manufacturer). * **Never let heat packs touch plants or animals directly.** Wrap them in paper and secure them to the inside top of the box. * **Use one pack per box.** Do not overuse heat packs! Multiple packs can overheat small boxes. * **Don’t substitute hand warmers.** They’re not designed for live shipments. * **Choose the right box size.** Too small = too much heat. Check the manufacturer’s requirements for box size. You may need to size up a box in order to comply. **Temperature Guide:** * **Above 50°F:** No heat pack usually needed. * **40–50°F:** Recommended for tropical plants or reptiles. * **32–40°F:** Essential—use with insulation. * **Below 32°F:** Strongly recommended to hold shipment until safer temps, even with a heat pack. **Transit Time Tips:** * 1-day shipping: Heat pack optional unless extremely cold. * 2–3 days: Safer to include a heat pack. * Weekends/holidays: Always use insulation + heat pack if packages may sit in a facility. ### **3. Adding Insulation** Insulation helps maintain internal temperature and keeps heat from escaping too quickly. **Choose the right materials:** * Foam liners or panels: Line the inside of the shipping box with ½”–1” Styrofoam or similar foam board. * Thermal/reflective liners like Mylar or insulated bubble wrap. * Paper cushioning: Layered kraft paper or shredded paper provides additional padding and reduces air pockets. **Fill empty space:** * Air pockets = cold spots. Fill gaps with paper or biodegradable peanuts to prevent movement and heat loss. **Seal the box securely:** * Use strong tape on all seams. * Consider double-boxing (a smaller insulated box inside a sturdy outer one) in extreme cold. ### **4. Managing Weather Delays and Holidays** Winter weather and holiday shipping volume can cause carrier delays. **Best practices:** * Inform customers early about possible delays. * Avoid shipping right before weekends or holidays. * Label packages clearly as **“Live Plants”** or **“Live Animals.”** * Share **holiday cutoff dates** with your buyers. * Pause or limit live shipments during severe storms or peak carrier periods. ### **5. Checking the Forecast** Always check the weather for **origin, transit, and destination** points before shipping. If the customer’s location is experiencing a cold snap, snowstorm, or freezing temperatures, consider postponing the shipment. Communicate with customers using our Palmstreet direct messages if you decide to delay for safety reasons. ### **6. Holding Orders** When in doubt, you can always hold the order. If temps are below freezing during any part of the shipping journey, it’s safer to hold the order than send it on its way. If this is the case, we recommend reaching out to the buyer as soon as possible to inform them of the delay. Here is a message example you can use to communicate with buyers in this scenario: > “Thanks so much for your order! Due to extreme weather, we’re holding order \[insert number] until it’s safe to ship. We value your business and want your item to arrive healthy. We’ll keep you updated with a new shipping date soon.” Some sellers charge a small **hold fee** by creating a separate listing for this service. ### **7. Policies and Claims** Even with preparation, winter shipping may lead to some customer disputes. The key is to stay proactive and helpful. While we encourage sellers to create and uphold their own refund policies, Palmstreet reserves the right to override seller policies that are deemed unreasonable or unfair to buyers. Policies cannot completely exclude refunds for items that have: * Unreasonably delayed (excluding weather or buyer holds) * Damaged beyond typical transit wear * Significantly misrepresented * Dead on arrival (for live animals) Learn more about how Palmstreet supports sellers and buyers through our [**Refund Policy**](https://help.palmstreet.app/guidelines-and-policies/palmstreet-refund-policy) and [**Late Delivery Protection**](https://help.palmstreet.app/buyer/after-sales/how-late-delivery-protection-works). These guides explain how refunds, replacements, and delivery delays are managed so you can set clear expectations with customers and stay protected during cold-weather shipping. Preparing for cold-weather shipping helps ensure safe, stress-free deliveries for both you and your buyers. Use insulation, heat packs, and upgraded shipping — and don’t hesitate to hold orders if conditions aren’t safe! We’ve also made a handy **Cold Weather Shipping Checklist** infographic you can save or print. It’s a quick, visual reminder of everything you’ll need before sending out your next order in chilly weather.
# Shipping Issues FAQs
What regulations apply to shipping plants? Please refer to the [USDA Animal and Plant Health Inspection Service](https://www.aphis.usda.gov/plant-imports/buy-plants-seeds-online/plants-special-requirements) for rules and regulations regarding shipping of live plants.
What regulations apply to shipping animals? Shipping live reptiles in the U.S. is governed by a combination of federal laws, state-level regulations, and carrier-specific requirements. **It is the seller’s responsibility to ensure full compliance.** * **Shipping Method:** Sellers must use next-day services to minimize stress. We encourage shipping next-day to FedEx and UPS hubs, or to local FedEx or UPS stores if a hub is not available. * **Temperature Control:** Reptiles are ectothermic and must be shipped within a temperature range suitable for the species. Use insulated containers and heat/cold packs or cryo packs as necessary. * **Secure Packaging:** Containers must be secure and well-ventilated, escape-proof, and provide enough space for the animal to move comfortably. Proper labeling should indicate live animals. * **Proper Documentation:** Include health certifications, permits for regulated species, invoices, and any required customs declarations. * **Timing of Shipment:** Ship during optimal weather conditions, avoid extreme temperatures and harsh weather, and schedule shipments to minimize transit time (avoid weekends/holidays). If extreme weather is forecast, delay shipment and communicate with the buyer. * **Regulatory Compliance:** Ensure compliance with local, national, and international regulations (e.g., U.S. Fish and Wildlife Service, CITES) and species-specific laws. * **Hydration and Nutrition:** For longer shipments, consider hydration needs (damp substrate or gel packs). Avoid feeding immediately before shipping to minimize stress and injury.
What to do when the order is taking longer to be shipped? Please reach out to the seller as soon as possible to confirm the exact shipping date of your purchase and establish clear communication. * If the order was created less than 12 days ago: * Reach out to the seller about the issue. * If you have contacted the seller but received no response for more than 48 hours: * Directly reach out to @palmstreetsupport to help contact the seller. We will reach out on your behalf. * If the order has not been shipped over 12 days without your consent: * Sellers are typically required to ship within 12 days. Sellers may agree with buyers to delay due to extreme weather — check live show notes and the seller’s shop guidelines. * You may request that the seller process a refund. If you get no response within 48 business hours, reach out to @palmstreetsupport for assistance. *Cancelations and refunds are processed by the seller and Palmstreet requires the seller's consent before orders can be canceled or refunded.*
What should I do if my order is marked as delivered but hasn't arrived? Tracking may sometimes show delivered before arrival (mis-scan or pre-scan). Recommended steps: * Verify the shipping address on your order is correct and complete. * Verify the tracking link to ensure the delivery address matches the order address. * Check the delivery location and look for any delivery notices from the carrier. * Confirm with family members, roommates, or neighbors who may have accepted the delivery. * Contact the carrier for the most current information. If you cannot locate the package after these steps, file a claim with the shipping carrier. If the package was delivered but later stolen, this is not covered by Palmstreet or the carriers — you may need to work with your homeowners or renters insurance. If the item was lost due to UPS and the shipping label was purchased via Palmstreet by the seller, please contact our customer support team to help submit and follow the claim for you.
What to do if the order shipping status got stuck? Check the order status and act accordingly: * Pre-transit: The seller has purchased the shipping label but has not shipped the items. Contact the seller to ship your order as soon as possible. * In-transit: The package has been accepted by the carrier and is en route. Tracking updates can be delayed or skipped. If tracking is stuck for more than **72 hours without updates**: * Contact the shipping carrier for the most accurate information. * Confirm the shipping address on the order is correct. If still concerned after contacting the carrier, contact the seller or Palmstreet Support for assistance.
What if an order is sent to the wrong address? If the shipping address is incorrect for an order already dispatched, act promptly: * Contact your postal service immediately with the tracking number and explanation. * If the buyer entered the incorrect address or failed to update it before ordering, the seller is not responsible. The buyer must work directly with the seller to purchase a replacement or arrange alternate solutions.
What regulations apply to shipping plants to California? If you are a seller shipping plants or plant material to California, please be aware that **all such shipments must comply with California entry requirements**. Shipments of plants and related material into California are subject to regulation by the California Department of Food and Agriculture (CDFA). It is each seller’s responsibility to ensure that their items meet these requirements before shipping. For detailed information on California’s laws and regulations governing plant material shipments, please refer to the summary provided by the National Plant Board (NPB) here:\ Failure to adhere to California’s entry requirements may result in shipment rejection, destruction, or other regulatory enforcement.
# Wallet and Payment Management # How to set up your payout method To receive payouts on Palmstreet, seller accounts must complete identity verification and set up a valid payout method. This article provides a step-by-step overview of the verification process, how to add a payout method, and how to withdraw available balance once setup is complete. ### Steps to Complete Verification Payouts will be enabled after both of the following steps are completed: 1. **Phone Number Verification:** Submit a valid phone number and complete SMS code verification. 2. **Stripe Identity Verification:** Complete identity verification through Stripe using one of the accepted documents: * Driver’s license * National ID card * Passport
### Steps to Set Up Payouts Once verification is complete, follow these steps to add a payout method: * Tap the **Set up payouts** button. * Select a preferred method (PayPal, Venmo, or Stripe), then tap **Add**. * Link the corresponding account for the selected method.
### Steps to Withdraw Balance After a payout method is added, follow these steps to request a payout: * Access the **Withdraw balance** button beneath the available balance, then tap the **Payout** button. * Enter the desired payout amount and select select a payout method. * Review and confirm payout details.
# How to understand sales earnings in your wallet Palmstreet helps sellers track their sales earnings directly within the wallet section. Your earnings are divided into **pending** and **released** amounts, depending on your order and shipping status. #### **Pending Sales Earnings** **Pending** earnings represent upcoming sales funds that will be released after all applicable deductions are made.\ These deductions include: * Palmstreet’s selling fee * Processing fees charged by the payment or installment service provider **When are pending earnings released?** * **For new sellers:** Earnings are released **once the order has been delivered** to the buyer. * **For trusted sellers:** Earnings are released **once the order is in transit.** > Note: Palmstreet relies on Shippo to sync carrier shipping updates. This process may take up to **24 hours** to reflect accurately in your wallet. #### **Released Sales Earnings** **Total earned** represents the **released sales earnings** after Palmstreet’s selling fee and payment processing fees are deducted. Once released, these funds will appear in your available balance and can be withdrawn according to your payout settings. **Release timing follows the same schedule as pending earnings:** * **New sellers:** When the order is delivered. * **Trusted sellers:** When the order is in transit. > Tip: Check your wallet regularly to monitor both **pending** and **total earned** balances and ensure your payout method is correctly set up. # How to conduct payouts via Stripe on Palmstreet #### Introduction of the Stripe ACH. In order to streamline and **enhance the payout experience of sellers**, we reached a partnership with Stripe, a leading payment processing company, allowing sellers to **withdraw** large amount sales earnings **via Stripe ACH** on **Palmstreet**. #### Setting Up Your Palmstreet Stripe Account. To initiate the Stripe onboarding process for your Palmstreet Stripe Account, simply select the "Stripe ACH" option for your payout request. ![](https://images.prismic.io/plantstory-app/d4b578a4-d8dd-4eed-acfe-16e730cb3c25_1.jpg?auto=compress,format) Then, you are supposed to **verify** your **email** and **phone number**. ![](https://images.prismic.io/plantstory-app/Z39gopbqstJ99M2e_3f99245b-9f50-4ed2-b881-4f115d62b59c_2.webp?auto=format,compress) After that, you are required to **fill in** your personal **or** business details. ![](https://images.prismic.io/plantstory-app/8525b313-5881-478a-b9a4-26629e43271d_Frame+6.jpg?auto=compress,format) Once your personal and business details are verified, you can **link** **your bank** account or **debit card** for payouts. ![](https://images.prismic.io/plantstory-app/f18393ea-45b1-42bb-9dd9-7f5dd093a0b7_Frame+7.jpg?auto=compress,format) Then, carefully **review all info and submit**. ![](https://images.prismic.io/plantstory-app/0b567ead-5070-46a4-a76e-ff7c06e272da_7.jpg?auto=compress,format) \ To continue, return to the **Transfer my balance** main page and initiate the withdrawal through Stripe ACH for a more stable payout service when handling large amounts. ![](https://images.prismic.io/plantstory-app/7f901712-4a6c-4518-bd0d-03be88348f9d_Frame+8+%282%29.png?auto=compress,format) **Q\&As** **Why have to register a new stripe account on Palmstreet if I already got a stripe account?** Because the stripe account registered outside of our Platform is not eligible to cash out Palmstreet balance. **How long will the payout process take after submitting the request via Stripe ACH?** It normally takes no more than 3 business days for the funds to reach your bank account or debit card.\ **What to do if unable to complete binding process of opening Stripe within the app?** In this case, you may try process it via this link in the browser. # How to qualify for selling fee reductions Boost earnings by reducing selling fees with Palmstreet’s special fee-saving offers. Sellers who get over **100 subscribers** before the Live or Purge starts will enjoy a **0.5%** selling fee reduction. *\*Our study shows that sellers with over 100 subscribers on their LIVE show or Purge tend to earn, on average, three times more per session.* **How It Works** * **Event Promotion:** After creating a LIVE show or Purge, the Share button allows access to multiple event card options, enabling sellers to promote the event across various channels. * **Audience Growth:** The number of subscribers is displayed on the LIVE or Purge cover, allowing real-time tracking of audience growth. * **Fee Reduction Tracking:** The system automatically applies the fee reduction, which can be viewed under **Profile** > **Settings** > **My sales** >**Track order** (click the sold listing)> **Selling fee reduction** . ![](https://images.prismic.io/plantstory-app/ZxHqrIF3NbkBXspE_Onepageoverview.png?auto=format,compress) **Other Tips to Save Selling Fees Even More:** * **Bring in New Customers**: For the next 45 days, no selling fees will be charged on purchases made by new customers invited to the shop. * **Upgrade the Plan**: Upgrading to the Full-Time or Business plan offers a lower default selling fee. # How to use Pay with Earnings **Pay with Earnings** lets you use your **sales earnings** to pay for certain actions on Palmstreet — even if your current balance is low. This helps you **buy shipping labels and issue refunds** without waiting for your earnings to be released. When you use Pay with Earnings, Palmstreet will: 1. Use your **available balance first** 2. Use your **Pay with Earnings limit** if needed 3. Charge your **backup payment method only if the limit is exceeded** ### When Sellers Use Pay with Earnings Most sellers use Pay with Earnings when they need to **buy shipping labels before their earnings are released**. Example: * You sell an item for **$50** * Your current balance is **$0** * You need to buy a **$8 shipping label** With Pay with Earnings: * Palmstreet covers the **$8 shipping label** * When your **$50 earnings are released**, the **$8 is automatically deducted** This allows you to **ship orders immediately**. ### How to Set Up Pay with Earnings When purchasing shipping labels, you will see a payment option called **Sales Earnings**. To set it up: 1. Select **Sales Earnings** as your payment method 2. Add a **backup payment method** Once set up, you can start using **Pay with Earnings**. You can also add or update your backup payment method anytime under **Profile → Settings → Earnings**
### Your Pay with Earnings Limit Your **Pay with Earnings limit** is the maximum amount Palmstreet can temporarily cover before your earnings are released. Your limit depends on your **seller plan**, **pending shipping fees**, and **pending balance**. Palmstreet calculates your limit based on whichever amount is highest: * **Your plan base limit** * **Your pending shipping fees** * **30% of your pending balance** However, your limit cannot be higher than your total pending balance. If you do not have a pending balance, your Pay with Earnings limit is $0. {% hint style="info" %} **What Changed** We updated Pay with Earnings so your available limit can better match your shipping needs. In addition to your seller plan and shipping fees, your limit may now also increase based on **your pending sales volume**. This helps sellers continue buying shipping labels without waiting for earnings to be released. {% endhint %}
Foundation Sellers Foundation Sellers have a plan base limit of **$500**. Examples: | Situation | Pending shipping fees | Pending balance | Your limit | | ---------------------- | --------------------- | --------------- | ------------------------------------- | | Low shipping | $80 | $1,000 | $500 (base limit applies) | | Higher pending balance | $80 | $3,000 | $900 (30% of pending balance applies) | | High shipping fees | $1,500 | $3,000 | $1,500 (shipping fees apply) | | Low pending balance | $80 | $300 | $300 (limited by pending balance) |
All Other Sellers All other sellers have a plan base limit of **$200**. Examples: | Situation | Pending shipping fees | Pending balance | Your limit | | ---------------------- | --------------------- | --------------- | ------------------------------------- | | Low shipping | $80 | $500 | $200 (base limit applies) | | Higher pending balance | $80 | $1,000 | $300 (30% of pending balance applies) | | High shipping fees | $350 | $1,000 | $350 (shipping fees apply) | | Low pending balance | $80 | $50 | $50 (limited by pending balance) |
### When Your Backup Payment Method Is Charged Your **backup payment method** will be used if: * The order total is **higher than your Pay with Earnings limit**, or * Your **pending earnings cannot cover the payment**. ### Update Your Backup Payment Method You can update or remove your backup payment method at any time. 1. Tap **Repayment history** 2. Tap the **settings icon** in the top right corner. 3. On the **Payment settings** page, tap the **edit icon.**
### View Pay with Earnings Activity To see how Pay with Earnings was used, go to **Profile → Settings → Earnings:** 1. Tap **Repayment history** 2. Select a statement to see the transaction details 3. Tap **Show transactions** to view the breakdown of charges
### FAQs
Can my Pay with Earnings limit go above my plan base limit? Yes. Your plan base limit is $200 for most sellers or $500 for Foundation Sellers, but your final limit can be higher if your pending shipping fees or 30% of your pending balance is higher than your plan base limit.
Can my limit exceed my pending balance? No. Your Pay with Earnings limit cannot be higher than your total pending balance. If your total pending balance is lower than your plan base limit, your limit may also be lower than the plan base limit.
Why did my limit change? Your limit is dynamic and may change as your pending shipping fees, pending balance, or seller plan status changes. For example, your limit may increase when eligible new sales add to your pending balance, or decrease after earnings are released from your pending balance.
# Pay with Earnings Program Agreement ### Introduction Palmstreet offers the **Pay with Earnings Program** to eligible sellers, allowing them to use Pay with Earnings funds for specific business activities, such as purchasing shipping labels, processing refunds, and updating their selling plans. By enrolling in the Program, sellers agree to the terms and conditions outlined in this Agreement. ### Enrollment and Participation #### Eligibility * Sellers must have an active Palmstreet account in good standing. * Enrollment is subject to Palmstreet's review and approval based on transaction history, performance metrics, and available pending balance. #### Enrollment Process * Sellers may opt into the Program through designated prompts on the Palmstreet platform. * By enrolling, sellers authorize Palmstreet to use their designated (default) backup payment method to cover any outstanding charges as necessary. * Sellers must maintain at least one valid payment method on file to participate in the Program. ### Pay with Earnings Usage Enrolled sellers can only use Pay with Earnings funds for: * Purchasing shipping labels if their balance is insufficient; * Processing refunds if their balance is insufficient; * Updating their selling plan (subject to implementation). ### Backup Payment Obligations #### Backup Payment Process * When sellers reach their maximum Pay with Earnings limit and attempt a new transaction, Palmstreet will attempt to charge their designated payment method for the outstanding amount. * If a Pay with Earnings balance remains unpaid, future earnings from sales may be automatically applied toward backup payment. #### Failed Backup Payment Attempts * If a backup payment attempt fails, the seller must update their payment method and complete the backup payment before making additional transactions. * Sellers may be restricted from accessing further Pay with Earnings funds until outstanding backup payments are settled. ### Amendments and Termination * Palmstreet reserves the right to modify or terminate the Program at any time. * Sellers will be notified of any significant changes to the terms of this Agreement. * Continued participation in the Program after modifications constitutes acceptance of the revised terms. ### Agreement Acceptance By enrolling in the **Pay with Earnings Program**, the seller acknowledges and agrees to the terms outlined in this Agreement. Failure to comply with these terms may result in suspension or termination of access to the Program. # How to enable Buy Now, Pay Later services on Palmstreet ### Buy Now, Pay Later "Buy Now, Pay Later" is a convenient and flexible financial option that allows consumers to make purchases upfront and defer payment over a specified period of time. Plant Stroy now supports Afterpay, Klarna, Affirm as installment payments! Sellers can choose whether or not to turn on the installment feature. ### How to turn on the Pay Later installment feature Sellers can navigate to Profile>Settings>My Shop Policies >Payment to enable Buy now pay later service **Click "yes" to proceed.⬇️** If you proceed, we'll enable your store to offer Afterpay, Klarna, and Affirm as payment options for your buyers. \ **A total of 6%+ $0.3** processing fee will be charged for installment orders. ***NOTE:*** *The processing fee is paid by the seller and is charged by the trusted financial payment partners, and Palmstreet does NOT keep any part of it.* ### How do buyers know that sellers support installment payments? Buyers can see Afterpay, Klarna, and Affirm available for the payment method if sellers enabled the after pay service. ### How can buyers use Pay Later Installment payments? When the buyer enters LIVE and clicks on "Buy Now" for a certain product, click on "Payment" and payment options will be displayed. Buyers can select their desired after-pay merchants and proceed. *Minimum amount and maximum limit:* *Klarna： $35 to $1000* *Affirm： $50 to $30000* *Afterpay： $1 to $4000* ![](https://images.prismic.io/plantstory-app/190926b3-6bfc-4041-b02b-90d3bcadf794_Frame+6.png?auto=compress,format) # How to create and manage item invoices Palmstreet's invoice feature streamlines transactions, providing seamless options to create, share, and manage invoices. This guide offers a step-by-step overview to ensure efficient invoice management and optimize the sales process. ### How to Create an Invoice: * Tap “**+**” button in the bottom-right corner. * Choose the “**Invoice**” option from the menu. * Fill in customer and listing details. Adjust shipping fees or payment options if needed. * Tap **“Create invoice”** to complete. ![](https://images.prismic.io/plantstory-app/Z2Qba5bqstJ98rbC_Invoicestepbystep-2.png?auto=format,compress) ### How to Share an Invoice: * **Send to customer via Message:** After the invoice is created, the details will be displayed and can be sent directly to the customer through message. * **Share via other options:** The invoice can also be shared with other users within Palmstreet or distributed via external channels. ![](https://images.prismic.io/plantstory-app/Z2QbyJbqstJ98rbL_Invoicestepbystep.png?auto=format,compress) ### How to Manage Invoices: * Tap Setting on the Profile page and select **"My sales"** to view all invoices and their statuses. * Manage invoices by selecting an individual invoice to access its details. ![](https://images.prismic.io/plantstory-app/Z2ZXyZbqstJ98wNc_Invoicestepbystep.png?auto=format,compress) #### Frequently Asked Questions (FAQs) **Q: Can invoices be shared on platforms like Facebook or other channels?**\ A: Yes, invoices can be shared through iMessage, Facebook, and other platforms. The invoice link can also be copied and shared across additional channels as needed. **Q: Does the buyer have to be a Palmstreet user to pay the order?**\ A: No, buyers are not required to sign up for Palmstreet. Payments can be made directly through the shared invoice link. **Q: Is there a time limit for customers to make payments？**\ A: Buyers can pay at any time unless the seller cancels the invoice.
--- [Next Page](/llms-full.txt/1)