# How to set up staff accounts

Staff Accounts enable businesses to assign dedicated logins to team members, ensuring smooth operations while keeping account management organized. With clearly defined roles and permissions, teams can work more efficiently without the need to share login credentials.

**Key Benefits**

* **Secure and Independent Logins** – Staff members have their own accounts, removing the need to share primary credentials.
* **Role-Based Access** – Staff can perform tasks but cannot view balance or make purchases, ensuring financial data remains protected.
* **Transparency and Oversight** – Sellers can create, modify, or remove staff accounts while tracking activity through login history for security and accountability.

### How Staff Accounts Work

* **Account Identification** – A staff icon appears next to the account name for easy recognition.
* **Live Streaming Support** – Staff accounts can assist in LIVE shows. Whether using the main account or a staff account, only the first user to enter the live show will have camera access.
* **Restricted Features** – Financial details, including balance, are hidden to protect sensitive data.
* **Purchase Limitations** – Staff accounts cannot make purchases.

**Note:** Staff Accounts can be accessed via the Palmstreet app and the Seller Hub. Access through the official website (palmstreet.app) is currently not supported.

![](/files/f72c4623a183dc61a2ecf02317dcbea130109537)

### Setting Up Staff Accounts

#### Create a Staff Account

1. Navigate to **Profile > Settings**, scroll down, and tap **Manage account.**
2. Tap **Create a staff account.**
3. Enter a **username and password** for the staff account. Once created, the staff member can log in using the assigned credentials.

Note: Only **one staff account** can be created at a time. To create a new one, the existing staff account must be deleted first.

![](/files/575a8b9ffdecb1c9747d31b7bdce04962d8deb3c)

#### Manage a Staff Account

Once a staff account is created, its details will appear under the **Manage account** page.

1. Tap the **“…”** icon in the upper-right corner of the staff account.
2. A pop-up menu will appear with the following options:

* **Copy** the staff account name and password for sharing.
* **Delete** the staff account if access needs to be revoked.

![](/files/112b7a9fd4aa01270be63c2dc724951168d85a27)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.palmstreet.app/seller/getting-started/how-to-set-up-staff-accounts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.