# How to manage custom orders on Palmstreet

Palmstreet's **Custom Orders** feature lets sellers create tailored order links during live shows, allowing buyers to add specific requests and notes. This streamlines communication, sets clear expectations, and enhances the shopping experience with personalized transactions. Here are three key benefits of this feature and how they enhance the buying and selling experience:

**Streamlined Custom Orders:** Sellers can quickly create and manage custom order links during live shows based on buyer requests. Buyers ask for personalized items in the chat, and sellers set prices, adjust shipping, and share the custom order link for easy transactions.

![](https://images.prismic.io/plantstory-app/Zt_YERoQrfVKl4nm_Streamlined.png?auto=format,compress)

**Enhanced Buyer Communication:** After placing an order, buyers can use "Create Custom Order" and "Add Custom Notes" to provide more specific instructions, requests, or timelines, enhancing clarity and reducing misunderstandings.

![](https://images.prismic.io/plantstory-app/Zt_YEBoQrfVKl4nl_Communication.png?auto=format,compress)

**Clearer Expectations:** Updated order status messages and a "Custom Order Acknowledgement" popup provide buyers with realistic timelines for custom items, reducing pressure on sellers and improving overall satisfaction. This feature clearly communicates processing times and allows buyers to reach out directly to sellers for order updates, ensuring transparency and trust throughout the transaction process.

![](https://images.prismic.io/plantstory-app/Zt_YDxoQrfVKl4nj_ClearerExpectations.png?auto=format,compress)


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