# How to set up a free shipping threshold for your LIVE

Palmstreet’s **free shipping threshold** lets you offer free shipping to buyers who spend over a set amount during a single LIVE. Buyers pay for items only during the LIVE, and shipping is calculated and settled automatically after the LIVE ends.

This helps encourage buyers to bundle purchases during a single livestream, keeps checkout fast, and reduces the need to manually follow up on shipping fees.

### How to set it up

1. When creating a LIVE, turn on **“Free shipping threshold”**
2. Set a minimum spend amount (currently **$99 by default**)
3. Go live

**Important:** The free shipping threshold must be set **before** your LIVE starts and can’t be changed once you’re live.

<figure><img src="/files/hXtXlQy7R2qdXCaplVFQ" alt=""><figcaption></figcaption></figure>

### How it works

#### During the LIVE

* Buyers pay for items only.
* Buyers can see whether free shipping is available and how much they need to spend to qualify.

**Important:** Free shipping applies only to orders placed during the **same LIVE.**

#### After the LIVE ends

* Orders from the same LIVE are grouped together.
* If the buyer **meets your free shipping threshold**, shipping is **free.**
* If not, the system **automatically charges** the shipping fee to the buyer’s default payment method.

If the automatic charge is unsuccessful, the buyer will receive a notification to complete the shipping payment.

#### If shipping isn’t paid

* If the buyer doesn’t pay the shipping fee within the payment window, you can choose to cancel the order.

### FAQs

<details>

<summary><strong>Can I change the free shipping threshold after the LIVE starts?</strong></summary>

**No.** The free shipping threshold must be set before the LIVE starts and can’t be changed once you’re live.

</details>

<details>

<summary><strong>Do multiple orders from the same buyer count toward free shipping?</strong></summary>

**Yes.** Orders placed during the same LIVE will be combined for free shipping.

</details>

<details>

<summary><strong>What should I do if a buyer doesn’t pay the shipping fee?</strong></summary>

If the buyer doesn’t complete the shipping payment within the payment window, you can choose to cancel the order.

</details>

<details>

<summary><strong>Does free shipping apply to orders placed after the LIVE?</strong></summary>

**No.** Free shipping only applies to orders placed during the **same LIVE show where the free shipping offer is available.**

</details>


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