How to set up a free shipping threshold for your LIVE
Palmstreet’s free shipping threshold lets you offer free shipping to buyers who spend over a set amount during a single LIVE. Buyers pay for items only during the LIVE, and shipping is calculated and settled automatically after the LIVE ends.
This helps encourage buyers to bundle purchases during a single livestream, keeps checkout fast, and reduces the need to manually follow up on shipping fees.
How to set it up
When creating a LIVE, turn on “Free shipping threshold”
Set a minimum spend amount (currently $99 by default)
Go live
Important: The free shipping threshold must be set before your LIVE starts and can’t be changed once you’re live.
How it works
During the LIVE
Buyers pay for items only.
Buyers can see whether free shipping is available and how much they need to spend to qualify.
Important: Free shipping applies only to orders placed during the same LIVE.
After the LIVE ends
Orders from the same LIVE are grouped together.
If the buyer meets your free shipping threshold, shipping is free.
If not, the system automatically charges the shipping fee to the buyer’s default payment method.
If the automatic charge is unsuccessful, the buyer will receive a notification to complete the shipping payment.
If shipping isn’t paid
If the buyer doesn’t pay the shipping fee within the payment window, you can choose to cancel the order.
FAQs
Can I change the free shipping threshold after the LIVE starts?
No. The free shipping threshold must be set before the LIVE starts and can’t be changed once you’re live.
Do multiple orders from the same buyer count toward free shipping?
Yes. Orders placed during the same LIVE will be combined for free shipping.
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