How to set up multistream for your LIVE
Palmstreet’s Multistream Feature allows sellers to broadcast their LIVE shows across multiple platforms, including YouTube, Facebook, and Instagram, at the same time. This feature helps sellers reach more viewers, engage with multiple audiences, and manage all interactions conveniently from one place.
How to connect Palmstreet to your social media account
1. Set up multistream
Go to Schedule a LIVE show and enable the Multistream option.
Choose which platforms to link — YouTube, Facebook, or Instagram.
2. Authorize the Connection
YouTube: Sign in to your Google account and follow the prompts to authorize Palmstreet.
Facebook: Sign in to Facebook, choose to connect either your Profile or Page, and authorize Palmstreet.
Instagram: Connect via RTMP by linking a professional Instagram account.
Note:
Palmstreet only requests the permissions necessary to support multistreaming functionality. For more information on account access and permissions, please refer to the FAQ section below.
Multistreaming to Facebook Groups is currently not supported. Please select a Profile or Page when linking a Facebook account.
Instagram multistreaming is currently under beta testing and will be available to all sellers soon.
3. Enable multistreaming
Once your platforms are linked, use the toggles to enable or disable multistreaming for each platform before starting your show.
4. Check LIVE performance
After your LIVE show ends, open the summary page to view key performance metrics and insights across platforms.
Multistream experience for sellers
During a LIVE show, sellers can access:
Interactive comments: View and respond to comments from all connected platforms directly within the Palmstreet interface.
Audience metrics: Track real-time viewer counts by platform to understand where engagement is highest.
Viewer experience
Viewers on all platforms see the same live broadcast, featuring:
Consistent titles and descriptions: Ensures a unified presentation and reinforces your brand across channels.
QR codes for easy access: Embedded QR codes encourage viewers to join Palmstreet for exclusive deals and deeper interaction.
Platform requirements
Before enabling multistreaming, make sure each connected platform account meets its livestreaming eligibility requirements.
YouTube
At least 50 subscribers are required to live stream on mobile.
No live streaming restrictions in the past 90 days.
Get YouTube channel verified (check how to verify YouTube channel).
To turn on live streaming, you may need to wait 24 hours before you can start your first live stream.
A Facebook account that is at least 60 days old.
A Page or Profile with a minimum of 100 followers.
The latest version of the app for mobile streaming or compatible streaming software for desktop streaming (check requirements for Facebook live videos).
Have admin, editor, or live contributor access to the Page (if streaming from a Page)
A professional Instagram account.
Minimum of 1,000 followers.
Instagram LIVE streams are limited to 60 minutes. If your stream goes longer, it will automatically end on Instagram but continue uninterrupted on Palmstreet.
Note: Live animal sales are prohibited. Only policy-compliant sales are allowed.
For detailed platform-specific guides on live stream, visit:
How To Go Live On Facebook - Meta Business Help Center
Live stream on YouTube - YouTube Help
Live stream on Instagram - RTMP.IN
FAQ
What permissions are granted to Palmstreet when connecting YouTube or Facebook accounts?
To support multistreaming, Palmstreet requests a limited set of permissions required for livestream setup and engagement:
Create live broadcasts: Enables livestream initiation directly from Palmstreet.
Read live comments: Allows access to viewer comments for real-time interaction.
Access basic channel or page information: Ensures the livestream connects to the correct account.
Palmstreet does not:
Edit or delete existing videos, posts, or comments.
Modify channel or page details, ratings, or follower data.
Post content outside of the livestream environment.
Access is read-only where applicable and used solely to support multistream broadcasts.
Do I need to start or schedule livestreams separately on each platform?
No. Once multistreaming is enabled and your accounts are connected, your show will automatically stream to all selected platforms when it starts on Palmstreet. There’s no need to create or start separate livestreams.
Can I enable multistreaming after scheduling a LIVE show?
No. Multistreaming must be set up when you first schedule your LIVE show. Once it’s created, you cannot go back and link new platforms. Be sure to enable multistreaming during the initial setup.
I see the message “The user is not enabled for live streaming.” What does it mean?
This typically means the platform account does not meet livestreaming eligibility criteria. Please review the Platform Requirements above to ensure all conditions are met.
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