How to use Combined Checkout
Use Combined Checkout to make it easier for buyers to place multiple orders in the same LIVE—especially for lower-priced items—by reducing repeated payment interruptions.
It helps reduce payment fees and streamline checkout by combining multiple orders into fewer transactions.
How Combined Checkout Works
When Combined Checkout is enabled for a LIVE:
The buyer’s first order is paid as usual
After the first successful payment, additional orders are grouped together and paid later in one combined payment
Buyers still see an “Order placed” confirmation for each purchase
This allows buyers to continue shopping without stopping to pay each time.
When payment happens
Combined checkout is settled when one of the following occurs:
The LIVE ends
The total reaches $30
A Mystery Box order is placed
How to Turn on Combined Checkout for a LIVE
When creating a new Live show:
Find Combined Checkout
Toggle it On
Note: Once the livestream starts, this setting cannot be turned off.
What you’ll see during the LIVE
Orders and Payment Statuses
During the LIVE, orders may appear in different payment states:
Paid — Payment is completed
Combined checkout— This item is combined with other LIVE purchases and will be paid for together later
Payment failed — Payment did not go through
LIVE GMV
Orders are reflected in LIVE GMV in real time
GMV may adjust if a payment fails and an order is canceled
Managing Combined Checkout Orders
During the LIVE
Find items in Combined Checkout
Go to your Shop
Navigate to Buy Now or Auction
Open the Pending tab
Items labeled “Combined checkout” are part of a combined order.
Rerun items
If an item payment fails, you can re-run the item to recover the sale.
After the LIVE
Check order status
If payment is still pending:
The order will show as Pending
You can tap Send Reminder to notify the buyer via DM
View combined payment details
Open an order and tap View Combined Checkout Receipt. You can:
See all items included in the combined payment
View the total amount (one transaction)
Tap into each item to open its individual order details
What Buyers Will See
During the LIVE:
Buyers see “Order placed successfully” after each purchase
They don’t need to pay every time; unpaid orders will show as Pending
After placing multiple orders:
Unpaid orders will show as Pending payment
These will be paid together later
If payment fails:
They can tap Pay now to complete all pending orders
They won’t be able to place new orders until payment is completed
Once payment is completed:
Orders update to Paid
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