> For the complete documentation index, see [llms.txt](https://help.palmstreet.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.palmstreet.app/seller/live-management/how-to-use-mystery-box/mystery-box-manual-draw.md).

# Mystery Box Manual Draw

### Learn More

Manual Draw allows sellers to reveal Mystery Box outcomes live during a livestream using interactive formats such as card draws, wheel spins, or similar reveal experiences.

To help create a fair and transparent experience:

* Sellers should clearly explain the draw process and rules before starting.
* All buyers should be treated fairly and consistently during the draw.
* All purchased spots/orders must be assigned before the livestream ends.
* Palmstreet may review livestreams and draw activity to help ensure compliance with platform policies.

Misleading behavior, hidden rule changes, manipulation, or unfair treatment are not allowed and may result in enforcement actions or loss of feature access.

### Seller Guidance

When using Manual Draw during a livestream, sellers are expected to maintain a fair and transparent experience for all buyers.

Best practices include:

* Clearly explain the draw format, rules, and assignment process before beginning.
* Apply the same rules consistently to all participants.
* Conduct draws openly during the livestream whenever possible.
* Assign all sold spots/orders before ending the stream.
* Avoid changing rules mid-stream unless clearly communicated to all buyers.

Palmstreet may review livestreams and draw activity to help ensure compliance with platform policies. Misleading conduct, manipulation, selective treatment, or abuse of the feature may result in restrictions, removal of access, or additional account actions.


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