How to ship on Palmstreet

Efficient and timely shipping is essential to maintaining a positive transaction experience on Palmstreet. To ensure smooth order fulfillment, it is recommended that sellers confirm purchases with buyers and arrange for shipment by the Tuesday following order creation. Adhering to this timeline helps ensure prompt delivery and enhances customer satisfaction.

Shipping Options

• Ship on your own – Arrange shipment independently and provide a valid tracking number.

• Purchase shipping labels via Palmstreet – Benefit from exclusive UPS and USPS discounts, automatic tracking updates, and hassle-free payment deducted directly from account balance.

Shipping actions can also be accessed in Seller Hub. For more details, check out the Seller Hub Overview.

Steps for Shipping an Order

1. Go to Profile > Settings > My Sales

2. Tap the Ready to fulfill tab to view all paid orders awaiting shipment. Select an order to open its details.

3. Choose a shipping method:

• Ship on your own: Enter the shipping carrier and tracking number.

• Buy shipping label (Recommended): Confirm the ship-from location, package weight, and dimensions. Shipping costs will be deducted from the account balance or a linked payment method. Once generated, print and attach the label. The tracking number will be applied automatically.

Manage Tracking or Shipping Labels

1. Go to Profile > Settings > My Sales.

2. Tap the In progress tap and select the order to view its details.

3. Depending on the shipping method:

• For Ship on Your Own: Update or view the tracking number. (Note: Tracking numbers can only be updated before the order is marked as shipped. Bulk updates are not supported currently.)

• For Palmstreet Shipping Labels: Print or cancel the shipping label.

How to Export Shipping Labels to Email

1. Go to Profile > Settings > Purchased shipping labels.

2. Select the orders to be exported.

3. Confirm the email address to receive the selected shipping labels.

USPS Shipping Guidelines

• Video Guide: Click here for a helpful video covering essential USPS parcel shipping requirements.

• Step-by-Step Instructions: Click here for detailed instructions on how to send packages.

For revenue investigations or product security concerns, USPS can be contacted at: [email protected]

FAQ

Is shipping insurance necessary?

Domestic shipments via UPS and FedEx include $100 in automatic coverage for loss or damage. USPS Express Mail provides $100 in automatic coverage as well.

If the package value exceeds $100, purchasing additional insurance may be advisable.

For further inquiries, contact [email protected].

When will the order earnings be credited to account balance?

• For Not a Trusted Seller: Earnings are credited once the order is marked as "delivered."

• For Verified Trusted Sellers: Earnings are credited as soon as the order is shipped.

Why do earnings differ from the listed price?

A payment processing fee is applied by a third-party platform and deducted from your earnings. If there is still a discrepancy after the fee is deducted, please contact Palmstreet Support for assistance.

• For Installment Payments: The seller will incur a processing fee of $0.30 + 6% (or 5.99%) of the total sale price (item price + shipping).

• For Full Payments: The seller will incur a Stripe payment fee of $0.30 + 2.9% of the total sale price (item price + shipping).

What regulations apply to shipping plants?

Please refer to the USDA Animal and Plant Health Inspection Service for the rules and regulations regarding the shipping of live plants: https://www.aphis.usda.gov/plant-imports/buy-plants-seeds-online/plants-special-requirements

What does the red dot on some user avatars indicate?

A red dot appearing next to an order indicates that more than seven days have passed since its creation. This serves as a reminder for expedited shipping.

What regulations apply to shipping plants to California?

If you are a seller shipping plants or plant material to California, please be aware that all such shipments must comply with California entry requirements. Shipments of plants and related material into California are subject to regulation by the California Department of Food and Agriculture (CDFA). It is each seller’s responsibility to ensure that their items meet these requirements before shipping. For detailed information on California’s laws and regulations governing plant material shipments, please refer to the summary provided by the National Plant Board (NPB) here: https://www.nationalplantboard.org/uploads/1/3/6/7/136771235/npb_ca_summary_2025_-_grkn_added.pdf

Failure to adhere to California’s entry requirements may result in shipment rejection, destruction, or other regulatory enforcement.