# How to fulfill gift orders #### What is a gift order? Buyers can choose to send eligible **Shop** and **Marketplace** orders as gifts. These orders are clearly marked and include: * A **🎁 icon** or **"Gift Order"** tag * The **recipient’s name and shipping address** #### How to identify a gift order Gift orders are easy to spot and will be clearly marked in two places: 1. In **Seller Hub > My Orders,** gift orders are marked with a **🎁 badge** next to the order number.
1. On the **Order Details** page, gift orders will include: * “🎁 **This order is a gift**” label * A reminder to **contact the buyer directly** if any details are unclear
#### How to fulfill a gift order Gift orders are processed the same way as regular orders. No gift wrapping, printed cards, or special packaging is required. **Before shipping, be sure to:** * Double-check the recipient’s shipping address. * Contact the buyer if you have any questions about the order. #### Helpful information Please avoid contacting the recipient directly, it might spoil the surprise! All communication should go through the buyer. #### FAQ **Do I need to include a gift message or card in the package?** Nope! When a gift order is purchased, Palmstreet will automatically send an email to the recipient with the sender’s name, the items included in the package, and the gift message. **Can buyers send gifts to people who don’t have a Palmstreet account?** Yes! The recipient doesn’t need a Palmstreet account to receive a gift order. **Still need help?** If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.palmstreet.app/seller/palmstreet-shipping-guide/order-fulfillment/how-to-fulfill-gift-orders.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.