# How to fulfill gift orders

#### What is a gift order?

Buyers can choose to send eligible **Shop** and **Marketplace** orders as gifts. These orders are clearly marked and include:

* A **🎁 icon** or **"Gift Order"** tag
* The **recipient’s name and shipping address**

#### How to identify a gift order

Gift orders are easy to spot and will be clearly marked in two places:

1. In **Seller Hub > My Orders,** gift orders are marked with a **🎁 badge** next to the order number.

<figure><img src="https://2318597655-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfX5kwAozsDkn9XG4qEC3%2Fuploads%2Fq8egGUfY7NyALiRsf92A%2Fseller%20hub%20-%20gift%20order.png?alt=media&#x26;token=b9bb90b3-0dce-4b04-97aa-842b8d580056" alt=""><figcaption></figcaption></figure>

1. On the **Order Details** page, gift orders will include:

* “🎁 **This order is a gift**” label
* A reminder to **contact the buyer directly** if any details are unclear

<figure><img src="https://2318597655-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfX5kwAozsDkn9XG4qEC3%2Fuploads%2Fm4e4zIkyWM6VWVMjenop%2Fseller%20hub%20-%20order%20details.png?alt=media&#x26;token=c2bb5f88-7824-4a0e-af1f-b2ceace3bcc3" alt="" width="446"><figcaption></figcaption></figure>

#### How to fulfill a gift order

Gift orders are processed the same way as regular orders. No gift wrapping, printed cards, or special packaging is required.

**Before shipping, be sure to:**

* Double-check the recipient’s shipping address.
* Contact the buyer if you have any questions about the order.

#### Helpful information

Please avoid contacting the recipient directly, it might spoil the surprise! All communication should go through the buyer.&#x20;

#### FAQ

**Do I need to include a gift message or card in the package?**

Nope! When a gift order is purchased, Palmstreet will automatically send an email to the recipient with the sender’s name, the items included in the package, and the gift message.

**Can buyers send gifts to people who don’t have a Palmstreet account?**

Yes! The recipient doesn’t need a Palmstreet account to receive a gift order.

**Still need help?**

If your question wasn’t answered here, our Support team is always happy to help. You can also browse the [Help Center](https://help.palmstreet.app/) for more resources and commonly asked questions.