How to fullfill local pick-up orders
Palmstreet's Local Pick-Up feature allows buyers to collect orders directly from sellers who offer this service, saving both time and shipping costs. This option is ideal for buyers near the seller's meet-up location. For sellers, this feature provides a flexible and efficient fulfillment option.
Note: The ability to directly complete pick-up orders is currently available only to Business Plan Sellers. Sellers on non-Business Plans will see a “Send Order Completion Reminder” button instead, which prompts the buyer to confirm the pick-up.
How to Complete Local Pick-Up Orders
Access the specific buyer’s DM and click on “Order” to view all orders.
Select “Bulk action” to manage multiple orders, or click on the “…” to access a specific order.
Choose the available local pick up action shown for the order.
Follow the app’s guidance and upload any supporting images if needed. Once complete, the “Order completed” page will appear.
Once the local pick-up flow is completed, the order status will update and payout timing will follow the applicable confirmation flow for that order.
FAQs
Q: How does the buyer complete a local pick-up order with the seller? A: The buyer may navigate to the order detail page to mark the order as picked up.
Q: How does the buyer find the exact location for local pick-up? A: The buyer should confirm the specific pick-up location with the seller.
Q: What happens if the pick-up is missed or there are delays? A: There is no specific time limitation, but it is recommended that the buyer pick up the items as soon as possible to avoid potential issues.
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