> For the complete documentation index, see [llms.txt](https://help.palmstreet.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.palmstreet.app/seller/palmstreet-shipping-guide/order-fulfillment/how-to-fullfill-local-pick-up-orders.md).

# How to fullfill local pick-up orders

Palmstreet's Local Pick-Up feature allows buyers to collect orders directly from sellers who offer this service, saving both time and shipping costs. This option is ideal for buyers near the seller's meet-up location. For sellers, this feature provides a flexible and efficient fulfillment option.

{% hint style="info" %}
**Note:** The ability to directly complete pick-up orders is currently available only to **Business Plan Sellers**. Sellers on **non-Business Plans** will see a **“Send Order Completion Reminder”** button instead, which prompts the buyer to confirm the pick-up.
{% endhint %}

### **How to Complete Local Pick-Up Orders**

1. Access the specific buyer’s DM and click on **“Order”** to view all orders.
2. Select **“Bulk action”** to manage multiple orders, or click on the **“…”** to access a specific order.
3. Choose the available local pick up action shown for the order.
4. Follow the app’s guidance and upload any supporting images if needed. Once complete, the **“Order completed”** page will appear.

<figure><img src="/files/frhER8v5z45wpp3d3dhi" alt=""><figcaption></figcaption></figure>

Once the local pick-up flow is completed, the order status will update and payout timing will follow the applicable confirmation flow for that order.

### **FAQs**

**Q: How does the buyer complete a local pick-up order with the seller?**\
A: The buyer may navigate to the order detail page to mark the order as picked up.

**Q: How does the buyer find the exact location for local pick-up?**\
A: The buyer should confirm the specific pick-up location with the seller.

**Q: What happens if the pick-up is missed or there are delays?**\
A: There is no specific time limitation, but it is recommended that the buyer pick up the items as soon as possible to avoid potential issues.