> For the complete documentation index, see [llms.txt](https://help.palmstreet.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.palmstreet.app/seller/palmstreet-shipping-guide/order-fulfillment/how-to-put-orders-on-hold.md).

# How to put orders on hold

The **Put on Hold** feature lets you pause an order before shipping it.

This is useful when you need to **delay shipping** due to weather, buyer requests, or other reasons. Instead of tracking it manually, you can now manage held orders directly in [**Seller Hub**](https://seller.palmstreet.app/).

### When Should You Use This?

You can put orders on hold for situations like:

* **Weather delays:** Protect plants, reptiles, aquatics, or other sensitive items from extreme temperatures.
* **Buyer request:** A buyer asks you to delay shipment because they are traveling or unavailable.
* **Shipping coordination:** You want to wait for additional orders before shipping.

### How to Put Orders on Hold

This action is available in [**Seller Hub**](https://seller.palmstreet.app/).

1. Open [**Seller Hub**](https://seller.palmstreet.app/) and navigate to **Orders → Shipping Orders**
2. Select the orders you want to place on hold.
3. Click **Put on Hold**, set a hold-until date, and optionally add a note explaining the reason.

<figure><img src="/files/EQntGvCqWsdKjgaExesw" alt=""><figcaption></figcaption></figure>

Once confirmed, the order will appear in the **On Hold** tab.

You can also edit the hold expiration date or remove the hold when you're ready to resume fulfillment.

<figure><img src="/files/D8FVUI7jmrWRmk8kQoeK" alt=""><figcaption></figcaption></figure>

### When the Hold Date Is Reached

If the hold date has passed, the order will display an **overdue** label to remind you that it needs attention. You can **remove the hold** when you're ready to ship the order.

### Maximum Hold Duration

Orders can be held for **up to 90 days**.

We recommend arranging shipment as soon as possible. If you need more time, you can edit the hold expiration date, but it's best to communicate with the buyer in advance.

### Buyer Notifications

When an order is placed on hold, the buyer will automatically receive a direct message notification. The message will include:

* Reason for the delay (if you added one)
* Expected ship date

Buyers can also see the **On Hold** status on the **Order Details page**. This helps keep them informed about the shipping delay.