# How to put orders on hold

The **Put on Hold** feature lets you pause an order before shipping it.

This is useful when you need to **delay shipping** due to weather, buyer requests, or other reasons. Instead of tracking it manually, you can now manage held orders directly in [**Seller Hub**](https://seller.palmstreet.app/).

{% hint style="warning" %}
This feature is currently available to whitelisted sellers only and is not yet enabled across all accounts.
{% endhint %}

### When Should You Use This?

You can put orders on hold for situations like:

* **Weather delays:** Protect plants, reptiles, aquatics, or other sensitive items from extreme temperatures.
* **Buyer request:** A buyer asks you to delay shipment because they are traveling or unavailable.
* **Shipping coordination:** You want to wait for additional orders before shipping.

### How to Put Orders on Hold

This action is available in [**Seller Hub**](https://seller.palmstreet.app/).

1. Open [**Seller Hub**](https://seller.palmstreet.app/) and navigate to **Orders → Shipping Orders**
2. Select the orders you want to place on hold.
3. Click **Put on Hold**, set a hold-until date, and optionally add a note explaining the reason.

<figure><img src="https://2318597655-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfX5kwAozsDkn9XG4qEC3%2Fuploads%2FcLj6IJyb9yd7xTNpOqZI%2Fput%20on%20hold%201.gif?alt=media&#x26;token=5dff33a6-d2d3-4ba1-9364-f39b89b7b3a7" alt=""><figcaption></figcaption></figure>

Once confirmed, the order will appear in the **On Hold** tab.

You can also edit the hold expiration date or remove the hold when you're ready to resume fulfillment.

<figure><img src="https://2318597655-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfX5kwAozsDkn9XG4qEC3%2Fuploads%2Fx0xRPlu2226GCEziDQAn%2Fput%20on%20hold%202.gif?alt=media&#x26;token=4dbb4e58-ff67-4dee-a7ae-cc37a49357b4" alt=""><figcaption></figcaption></figure>

### When the Hold Date Is Reached

If the hold date has passed, the order will display an **overdue** label to remind you that it needs attention. You can **remove the hold** when you're ready to ship the order.

### Maximum Hold Duration

Orders can be held for **up to 90 days**.

We recommend arranging shipment as soon as possible. If you need more time, you can edit the hold expiration date, but it's best to communicate with the buyer in advance.

### Buyer Notifications

When an order is placed on hold, the buyer will automatically receive a direct message notification. The message will include:

* Reason for the delay (if you added one)
* Expected ship date

Buyers can also see the **On Hold** status on the **Order Details page**. This helps keep them informed about the shipping delay.