> For the complete documentation index, see [llms.txt](https://help.palmstreet.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.palmstreet.app/seller/shop-guidelines/how-seller-badges-work.md).

# How seller badges work

Seller Badges highlight sellers who consistently provide a great buyer experience. They help buyers shop with confidence while recognizing sellers for strong, reliable performance over time.

Currently, Palmstreet has **two Seller Badges**:

1. **Fast Shipper Badge**
2. **Fast Responder Badge**

This article explains what each badge represents, how badge information is shown, and how badges are earned.

### What buyers see

Buyers may see seller badges in **two places**: a seller’s **Profile** and their **livestream**.

**On your Profile** (if earned)

* **Ships in X days**
* **Responds in X hours**

**In your livestream** (if earned)

* **Ships in X days**

If a seller doesn’t qualify for a badge, nothing is shown—there are no negative labels or penalties.

<figure><img src="https://2318597655-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfX5kwAozsDkn9XG4qEC3%2Fuploads%2Fj2vE9DAgwpetOeDvgLqw%2FSeller%20Badge.png?alt=media&amp;token=6cb54443-f011-4f2f-b254-875b8d49ca06" alt=""><figcaption></figcaption></figure>

***

### How “Ships in X days” works (Fast Shipper Badge)

“Ships in X days” shows how long a seller typically takes to hand packages to the carrier after an order is placed. This reflects the time from **order placement to carrier pickup**, not delivery time. This information helps buyers understand what to expect before placing an order.

**How it’s calculated:**

* Based on a seller’s **recent shipped orders**
* Updated **weekly**
* Typically reflects the past **\~60 days**
* Excludes cancelled or refunded orders, as well as shipments delayed due to weather or other factors beyond the seller’s control

**To earn this badge:**

* Shipping expectations vary by category. Badge standards are set relative to the top 10% of sellers within each product category, based on recent shipping performance.
* The badge reflects typical shipping patterns over time, not one-off delays.

**If you sell in multiple categories:**

* Shipping performance is evaluated using the seller’s primary sales category
* Buyers won’t see category labels—only the badge

### How “Responds in X hours” works (Fast Responder Badge)

“Responds in X hours” shows how quickly a seller typically replies to buyer messages. This helps buyers understand how responsive a seller usually is when questions come up.

**How it’s calculated:**

* Based on **recent buyer conversations**
* Updated **weekly**
* Typically reflects the past **\~30 days**
* Only counts real buyer questions, excluding automated system messages and other non-actionable messages

**To earn this badge:**

* Badge standards are set using a platform-wide standard, based on the response behavior of the top 10% of sellers.
* This badge highlights sellers who consistently provide timely and reliable responses across recent conversations.

### Why you might not see a badge yet

A badge may not be shown if:

* There isn’t enough recent shipping or messaging activity yet
* Many recent orders or messages were excluded due to special cases (such as holds, cancellations, or refunds)
* Recent activity doesn’t qualify for badge display

Badges only appear once a seller meets certain baseline activity requirements, so buyers see reliable and meaningful information.

Not having a badge does **not** affect a seller’s ability to sell or host livestreams.

### Important to Know

* **Seller Badges are positive only** — nothing negative is shown if a badge isn’t earned
* **Badges update weekly**, so they may appear or disappear as recent activity changes
* **Badges reflect overall patterns**, not individual exceptions
* **Shipping speed is evaluated by category**, while **response speed uses a platform-wide standard**
* Sellers need **enough recent activity** for a badge to appear

### FAQ

<details>

<summary><strong>Can a seller earn both badges?</strong></summary>

Yes. Shipping speed and response speed are evaluated independently.

</details>

<details>

<summary><strong>Can badges change over time?</strong></summary>

Yes. Badges refresh weekly and reflect recent performance patterns.

</details>

<details>

<summary><strong>Why did a badge disappear?</strong></summary>

Badges may change if recent activity shifts compared to other sellers, or if there is no longer enough recent eligible activity to display one.

</details>