How seller badges work
Seller Badges highlight sellers who consistently provide a great buyer experience. They help buyers shop with confidence while recognizing sellers for strong, reliable performance over time.
Currently, Palmstreet has two Seller Badges:
Fast Shipper Badge
Fast Responder Badge
This article explains what each badge represents, how badge information is shown, and how badges are earned.
What buyers see
Buyers may see seller badges in two places: a seller’s Profile and their livestream.
On your Profile (if earned)
Ships in X days
Responds in X hours
In your livestream (if earned)
Ships in X days
If a seller doesn’t qualify for a badge, nothing is shown—there are no negative labels or penalties.
How “Ships in X days” works (Fast Shipper Badge)
“Ships in X days” shows how long a seller typically takes to hand packages to the carrier after an order is placed. This reflects the time from order placement to carrier pickup, not delivery time. This information helps buyers understand what to expect before placing an order.
How it’s calculated:
Based on a seller’s recent shipped orders
Updated weekly
Typically reflects the past ~60 days
Excludes cancelled or refunded orders, as well as shipments delayed due to weather or other factors beyond the seller’s control
To earn this badge:
Shipping expectations vary by category. Badge standards are set relative to the top 10% of sellers within each product category, based on recent shipping performance.
The badge reflects typical shipping patterns over time, not one-off delays.
If you sell in multiple categories:
Shipping performance is evaluated using the seller’s primary sales category
Buyers won’t see category labels—only the badge
How “Responds in X hours” works (Fast Responder Badge)
“Responds in X hours” shows how quickly a seller typically replies to buyer messages. This helps buyers understand how responsive a seller usually is when questions come up.
How it’s calculated:
Based on recent buyer conversations
Updated weekly
Typically reflects the past ~30 days
Only counts real buyer questions, excluding automated system messages and other non-actionable messages
To earn this badge:
Badge standards are set using a platform-wide standard, based on the response behavior of the top 10% of sellers.
This badge highlights sellers who consistently provide timely and reliable responses across recent conversations.
Why you might not see a badge yet
A badge may not be shown if:
There isn’t enough recent shipping or messaging activity yet
Many recent orders or messages were excluded due to special cases (such as holds, cancellations, or refunds)
Recent activity doesn’t qualify for badge display
Badges only appear once a seller meets certain baseline activity requirements, so buyers see reliable and meaningful information.
Not having a badge does not affect a seller’s ability to sell or host livestreams.
Important to Know
Seller Badges are positive only — nothing negative is shown if a badge isn’t earned
Badges update weekly, so they may appear or disappear as recent activity changes
Badges reflect overall patterns, not individual exceptions
Shipping speed is evaluated by category, while response speed uses a platform-wide standard
Sellers need enough recent activity for a badge to appear
FAQ
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