> For the complete documentation index, see [llms.txt](https://help.palmstreet.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.palmstreet.app/seller/using-the-palmstreet-app/how-to-report-an-issue-using-the-palmstreet-app.md).

# How to report an issue using the Palmstreet app

Palmstreet offers an in-app issue reporting shortcut designed to make it simple to capture problems and send detailed reports directly to our engineering team. At this time, the feature is limited to **whitelisted sellers only** and is not yet available across all accounts.

### How to submit an issue report

You can report issues by taking a **screenshot** in the app. After you capture the screenshot, you’ll have two ways to open the **Issue Report** window:

1. **From the screenshot pop-up**
   * A window will appear automatically
   * Follow the on-screen instructions to submit your report
2. **From the share menu (during Live or Purge)**
   * Open the share menu
   * Tap **Issue Report** to start your submission

### How to report a bug 

To help our engineering team troubleshoot effectively, please follow these steps when submitting a report:

1. **Reproduce the issue**
   * Try to repeat the steps that caused the problem
2. **Capture evidence**
   * Take a screenshot in the app that clearly shows the error or unexpected behavior
3. **Add key details**
   * What you expected to happen
   * What actually happened
   * Any error messages or unusual behavior you noticed
4. **Submit the report**
   * Open the Bug Report shortcut, fill in the required fields, attach your screenshots, and provide a clear description
5. **After submission**
   * Your report will automatically be sent as a Jira ticket to the engineering team for review and triage

If you have any questions, please reach out to Palmstreet Support.