How to understand sales earnings in your wallet

Palmstreet helps sellers track their sales earnings directly within the wallet section. Your earnings are divided into pending and released amounts, depending on your order and shipping status.

Pending Sales Earnings

Pending earnings represent upcoming sales funds that will be released after all applicable deductions are made. These deductions include:

• Palmstreet’s selling fee

• Processing fees charged by the payment or installment service provider

When are pending earnings released?

• For new sellers: Earnings are released once the order has been delivered to the buyer.

• For trusted sellers: Earnings are released once the order is in transit.

Note: Palmstreet relies on Shippo to sync carrier shipping updates. This process may take up to 24 hours to reflect accurately in your wallet.

Released Sales Earnings

Total earned represents the released sales earnings after Palmstreet’s selling fee and payment processing fees are deducted.

Once released, these funds will appear in your available balance and can be withdrawn according to your payout settings.

Release timing follows the same schedule as pending earnings:

• New sellers: When the order is delivered.

• Trusted sellers: When the order is in transit.

Tip: Check your wallet regularly to monitor both pending and total earned balances and ensure your payout method is correctly set up.