> For the complete documentation index, see [llms.txt](https://help.palmstreet.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.palmstreet.app/~/changes/249/seller/seller-tools/how-to-report-an-issue-using-the-palmstreet-app.md).

# How to report an issue using the Palmstreet app

Palmstreet offers an in-app issue reporting shortcut designed to make it simple to capture problems and send detailed reports directly to our engineering team. At this time, the feature is limited to **whitelisted sellers only** and is not yet available across all accounts.

### How to submit an issue report

You can report issues by taking a **screenshot** in the app. After you capture the screenshot, you’ll have two ways to open the **Issue Report** window:

1. **From the screenshot pop-up**
   * A window will appear automatically
   * Follow the on-screen instructions to submit your report
2. **From the share menu (during Live or Purge)**
   * Open the share menu
   * Tap **Issue Report** to start your submission

### How to report a bug 

To help our engineering team troubleshoot effectively, please follow these steps when submitting a report:

1. **Reproduce the issue**
   * Try to repeat the steps that caused the problem
2. **Capture evidence**
   * Take a screenshot in the app that clearly shows the error or unexpected behavior
3. **Add key details**
   * What you expected to happen
   * What actually happened
   * Any error messages or unusual behavior you noticed
4. **Submit the report**
   * Open the Bug Report shortcut, fill in the required fields, attach your screenshots, and provide a clear description
5. **After submission**
   * Your report will automatically be sent as a Jira ticket to the engineering team for review and triage

If you have any questions, please reach out to Palmstreet Support.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.palmstreet.app/~/changes/249/seller/seller-tools/how-to-report-an-issue-using-the-palmstreet-app.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.