Buyer FAQs

Last updated 3 days ago

Buyer FAQs

Welcome to Palmstreet—your destination for discovering, buying, and selling plants, crafts, and unique goods. As the world’s online Main Street, we bring you daily live shopping experiences where you can find your next rare collectible, from special anthuriums and crystals to handmade jewelry, exotics, and more.

If you have any questions, browse our FAQs below. If you need further assistance, don’t hesitate to reach out to @PalmstreetSupport.

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How do I change my username?

Go to Profile > Edit icon.
Update your username, contact email, and other personal details.
Don’t forget to save your changes.

Note:

Usernames can only be changed once every 180 days.
Updating your contact information does not change your login credentials.

How do I cancel my pro member subscription?

Follow the appropriate guide based on your device:

iOS:
Android:

How do I delete my account?

Go to Profile > Settings icon.

Scroll to the bottom and select Delete Account.

How do I set up my wallet?

Go to Profile > Settings icon > Payment methods.

Alternatively, during a LIVE show, tap the Wallet icon on the right side of the screen to access the payment information.

How do I change my address?

Go to Profile > Settings icon > Address.
Update your address and save the changes.

If you have any unshipped orders but need to change your address, contact @PalmstreetSupport with your order number and new address.

For more details, check out our guide: Address Management

How do I buy during a LIVE show?

Tap "Get it Now" button at the bottom of the LIVE show to proceed to checkout.

If the seller has items listed for sale, tap the Live Store icon at the bottom-right, find the item you want, and tap "Buy now" to complete your purchase.

How do I buy products from the marketplace in the Shop tab?

Select the item you want, then tap "Buy now". Please note that there is no cart feature—each item is processed as a separate order. One exception is that you can bundle items from one shop in the marketplace: Buy Now > Bundle Items.

How do I filter marketplace products in the Shop tab?

Tap "All products".
Use the filter in the top-right corner, set your preferences, and tap "Apply".

How to set local pick-up as preferred delivery method?

If the seller offers local pickup:

During a LIVE show, tap the Wallet icon to access payment & shipping info.
Tap the “Delivery option” to view the seller’s local pick-up location.
Select the seller’s location as the preferred delivery method for local pick-up.

Note:

Not all sellers support local pickup. Be sure to confirm before placing your order.
For auction orders, set your preferred delivery method before bidding.

For more details, refer to Local Pick Up Option.

How do I confirm that I received my purchase?

Go to Profile > Settings > My Orders.
Select the item and mark it as Item received.

Note: Local pickup purchases must be marked as received once collected.

How do I use Pay-in-4?

If the seller supports Pay Later service, Buyers can select their desired after-pay merchants and proceed while checking out.

Klarna：over $35

Affirm：over $50

Afterpay: over $20

How do I bid in an auction during a LIVE show?

Swipe right on the auction bar at the bottom of the screen.
The current bid price is displayed in the top-right corner of the auction bar.
Once the timer ends, the highest bid is charged automatically.

Note:

You will be charged instantly upon winning an auction. Ensure your payment details and shipping address are updated before bidding. If choosing local pickup, set it as your delivery method in advance.
Pay-in-4 is not available for auctions.

For a detailed guide, visit: Placing Orders in Auctions

How do I change the coupon I want to use during a LIVE show?

After tapping “Buy Now” or “Get it Now”, the Check out page will appear.
Tap the Coupon & discount option to apply or remove coupons.

For auctions: Tap the coupon description below the auction bar to select or change the coupon before the auction ends.

How to manually redeem the referral code?

Go to Profile > Settings and find “Did a friend invite you?” under General.
Enter the invite code.

Note:

Invite codes are only valid for new users.
After 30 days, users are no longer eligible for referral rewards.

How do I refer someone to the app?

Go to the "Invite Friends, Get up to $300" banner on the LIVE tab or Profile Settings page, or tap the Gift icon at the top of the LIVE, Shop, or Explore tab.

Tap "Share Link" to generate a unique referral link.
Rewards for referrers:
- You will receive $1 credit once the invitee installs and signs up.
- You will receive a random credit between $12 and $300 when they complete their first valid purchase.
For more details, see Referral Guidelines and Contest Details

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Last updated 3 days ago

If you have any questions, browse our FAQs below. If you need further assistance, don’t hesitate to reach out to @PalmstreetSupport.

‌

How do I change my username?

Go to Profile > Edit icon.
Update your username, contact email, and other personal details.
Don’t forget to save your changes.

Note:

Usernames can only be changed once every 180 days.
Updating your contact information does not change your login credentials.

How do I cancel my pro member subscription?

Follow the appropriate guide based on your device:

iOS:
Android:

How do I delete my account?

Go to Profile > Settings icon.

Scroll to the bottom and select Delete Account.

How do I set up my wallet?

Go to Profile > Settings icon > Payment methods.

Alternatively, during a LIVE show, tap the Wallet icon on the right side of the screen to access the payment information.

How do I change my address?

Go to Profile > Settings icon > Address.
Update your address and save the changes.

If you have any unshipped orders but need to change your address, contact @PalmstreetSupport with your order number and new address.

For more details, check out our guide: Address Management

How do I buy during a LIVE show?

Tap "Get it Now" button at the bottom of the LIVE show to proceed to checkout.

If the seller has items listed for sale, tap the Live Store icon at the bottom-right, find the item you want, and tap "Buy now" to complete your purchase.

How do I buy products from the marketplace in the Shop tab?

How do I filter marketplace products in the Shop tab?

Tap "All products".
Use the filter in the top-right corner, set your preferences, and tap "Apply".

How to set local pick-up as preferred delivery method?

If the seller offers local pickup:

During a LIVE show, tap the Wallet icon to access payment & shipping info.
Tap the “Delivery option” to view the seller’s local pick-up location.
Select the seller’s location as the preferred delivery method for local pick-up.

Note:

Not all sellers support local pickup. Be sure to confirm before placing your order.
For auction orders, set your preferred delivery method before bidding.

For more details, refer to Local Pick Up Option.

How do I confirm that I received my purchase?

Go to Profile > Settings > My Orders.
Select the item and mark it as Item received.

Note: Local pickup purchases must be marked as received once collected.

How do I use Pay-in-4?

If the seller supports Pay Later service, Buyers can select their desired after-pay merchants and proceed while checking out.

Klarna：over $35

Affirm：over $50

Afterpay: over $20

How do I bid in an auction during a LIVE show?

Swipe right on the auction bar at the bottom of the screen.
The current bid price is displayed in the top-right corner of the auction bar.
Once the timer ends, the highest bid is charged automatically.

Note:

You will be charged instantly upon winning an auction. Ensure your payment details and shipping address are updated before bidding. If choosing local pickup, set it as your delivery method in advance.
Pay-in-4 is not available for auctions.

For a detailed guide, visit: Placing Orders in Auctions

How do I change the coupon I want to use during a LIVE show?

After tapping “Buy Now” or “Get it Now”, the Check out page will appear.
Tap the Coupon & discount option to apply or remove coupons.

For auctions: Tap the coupon description below the auction bar to select or change the coupon before the auction ends.

How to manually redeem the referral code?

Go to Profile > Settings and find “Did a friend invite you?” under General.
Enter the invite code.

Note:

Invite codes are only valid for new users.
After 30 days, users are no longer eligible for referral rewards.

How do I refer someone to the app?

Go to the "Invite Friends, Get up to $300" banner on the LIVE tab or Profile Settings page, or tap the Gift icon at the top of the LIVE, Shop, or Explore tab.

Tap "Share Link" to generate a unique referral link.
Rewards for referrers:
- You will receive $1 credit once the invitee installs and signs up.
- You will receive a random credit between $12 and $300 when they complete their first valid purchase.
For more details, see Referral Guidelines and Contest Details

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