# Seller FAQs

<details>

<summary>How do I become a LIVE Seller on Palmstreet?</summary>

You can apply through the link below or directly in the app.

* **Apply online:** [Live Seller Application](https://szur132wxww.typeform.com/to/XyahjynW)
* **Apply in app:**

1. Go to the **LIVE** page and tap the **"+"** button.
2. If you’re not yet a live seller, you’ll see a message: "Apply for free to host your own liveshow and purge."
3. Tap **"Apply"**, fill out the application form, and submit it.
4. Our onboarding team will review your application and contact you shortly.

</details>

<details>

<summary>How do I sell on Palmstreet?</summary>

Check out our [palmstreet-seller-handbook](https://help.palmstreet.app/seller/palmstreet-seller-handbook "mention") for detailed guidelines.

</details>

<details>

<summary>What are the fees on Palmstreet?</summary>

Clicking to read detailed information on all the fees involved with selling on Palmstreet here [fees-on-palmstreet](https://help.palmstreet.app/seller/fees-on-palmstreet "mention")

</details>

<details>

<summary>When can I go LIVE? What is the best time, and is there a time limit?</summary>

The key to a successful LIVE session lies in effectively marketing it to your audience and creating a sense of anticipation. Prioritize generating excitement among your viewers by sharing the link to LIVE on all social platforms. Regarding scheduling, it's good practice to maintain at least a 30-minute gap between your LIVE session and that of another seller, if feasible. There is no specific time limit for how long you can go LIVE, but we recommend a minimum of 1 hour and a maximum of 5 hours.

</details>

<details>

<summary>How do I get paid?</summary>

Your earnings will be released to your Palmstreet balance **once the order is marked as delivered**.

**Once you become a Trusted Seller**, your earnings from future orders will be released **as soon as the order is marked as shipped**.

To qualify for Trusted Seller status, you need:

* At least **50 unique buyers** with successfully delivered orders
* A **store rating of 4.8 or higher**

After meeting these requirements, your Trusted Seller status will be automatically updated **within 24 hours**.

*Please note:*

* *Shipping status updates may take **up to 24 hours** to sync through Shippo.*
* *Palmstreet continuously improves its risk control system to ensure a fair and reliable marketplace. Qualification criteria may be updated as part of these ongoing improvements.*

</details>

<details>

<summary>How many items should I post for my first live? Do they all have to be plant-related?</summary>

We recommend listing a minimum of 20-40 items in preparation for your LIVE. If you are planning to do auction style, please set aside the same amount to present during your live.

</details>

<details>

<summary>Can people buy items I don't have pinned?</summary>

No, people can **only** buy items that have been pinned at any time during the LIVE. The shop icon inside the LIVE will show people exactly what has been pinned and is available for purchase. If you need a refresher on how to use any LIVE features on **Palmstreet**, please refer to the tutorial video here: <https://www.youtube.com/watch?v=1Jk2y8lyipg>

</details>

<details>

<summary>How does shipping and tracking work?</summary>

Tracking for your orders is available inside the app through our bundle shipping feature. If you need a refresher on how to use bundle shipping, please refer to the tutorial video here: <https://youtube.com/shorts/NwCMrFUMhAs?feature=share>

Shipstation can also be integrated with your **Palmstreet** account for a seamless way to buy shipping labels and input them into the app. Here is a tutorial on how to connect Shipstation: <https://youtu.be/5DxC8YTIH14>

**Watch our short tutorial : In App Shipping with Palmstreet**

<https://www.youtube.com/shorts/iSlJCqWpWng>

</details>

<details>

<summary>Any tips for having a successful LIVE?</summary>

1\. Engaging Introduction: Start by introducing yourself and your passion for what you sell. Share a brief background about your expertise and experience. This helps build a personal connection with your audience. We also highly recommend having a quality cover photo for your LIVE as this helps build anticipation.

<figure><img src="https://2318597655-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfX5kwAozsDkn9XG4qEC3%2Fuploads%2FxpU7yW1NKFo8HVlHK6Yg%2F913ea1cc-47d1-4c2d-ae41-afe7ccb018e8_improve%2Byour%2BLIVE%2Bby%2Buploading%2Ba%2Bquality%2Bcover%2Bphoto.webp?alt=media&#x26;token=59f929ba-4d18-49d7-95af-e33cfd2e10f1" alt=""><figcaption></figcaption></figure>

2\. Appealing Background Setup: Choose a visually appealing background for your live stream. A setup with well-arranged items and good lighting can create an inviting atmosphere. Avoid clutter and distractions in the background.

3\. Quality Stream: Use a good quality phone and have good Wi-Fi connection to ensure your audience can clearly see and hear you. Blurry visuals and poor video quality can deter viewers from staying engaged.

4\. Interactive Content: Engage your viewers by asking questions, reading their comments, and responding to them during the live stream. Encourage them to ask questions about the items you're showcasing.

5\. Educational Content: Share interesting and educational information about the items you're featuring. Example: For plants, discuss care tips, watering schedules, sunlight requirements, and any unique characteristics. This not only informs your viewers but also showcases your expertise.

6\. Showcase Variety: Display a variety of items during the live stream. Highlight different types, sizes, and colors to appeal to a wider audience. This allows viewers with various preferences to find something they like.

7\. Engage Before and After: Announce your live stream sale ahead of time on your social media platforms to generate anticipation. After the stream, thank your viewers for participating and highlight any successful sales.

</details>

<details>

<summary>How do I promote my LIVE</summary>

*Marketing your LIVE is key to increasing your revenue!*

* ***Palmstreet frequently offers promotional referral bonuses. Be sure to check the Palmstreet** app for exclusive campaigns, allowing you to share your referral link and earn credits every time a user downloads the app and then completes a purchase.*

Promote your store on Facebook & Instagram

1\. Go to your LIVE show -> Click the Share button -> Copy your own link

<figure><img src="https://2318597655-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfX5kwAozsDkn9XG4qEC3%2Fuploads%2F6P8cibDw7n35Wl1mlstW%2F520a1d6e-9a81-4c23-8f16-be37154b8172_1280X1280.webp?alt=media&#x26;token=49a23e63-8449-44b8-894f-1c8de7c94476" alt=""><figcaption></figcaption></figure>

Add this link to your profile on Facebook & Instagram. Share this link whenever you post on social media. Users can reach your **Palmstreet** Store by clicking on your link, and those who follow you will receive an exclusive store coupon with 15% Off, up to $5 off offered by **Palmstreet**! Be sure to tag @ThePalmstreetApp so that we can repost your content!

2\. Find national & local groups to share your store or your sale posts. There are groups like business share groups, plant lover groups, for examples: Plants n Stories , Plant Purge USA.

&#x20; How to grab attention in those groups:

* Post well taken photos
* Memes are often a hit on algorithms
* Become top contributor in groups
* If a post you posted got more attention, post link in comments or in IG post

<figure><img src="https://2318597655-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfX5kwAozsDkn9XG4qEC3%2Fuploads%2F3CG0uPxfGYE6ih63moAC%2Fc18e9fe6-1dfa-4b97-8dab-1be8a9813758_Unknown.webp?alt=media&#x26;token=f6c9e814-bea3-4c36-90d5-6a8db3c1a735" alt="" width="375"><figcaption></figcaption></figure>

<div align="center" data-full-width="false"><figure><img src="https://2318597655-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfX5kwAozsDkn9XG4qEC3%2Fuploads%2FEbSdaFSXB3sgaSkr5cVS%2F45ff322e-1638-40ee-9c0a-68e6f13e9a70_Unknown2.webp?alt=media&#x26;token=53189336-5253-496e-93b6-3f0fc432687b" alt="" width="375"><figcaption></figcaption></figure></div>

If you want to get more exposure by promoting your store through **Palmstreet** Official. Please contact @PalmstreetSupport account. We can help you design promotional banners and promote your store with multiple channels such as IG / Facebook / **Palmstreet** App / **Palmstreet** Newsletter, etc.

### Watch our short video on show Promotion

<https://www.youtube.com/watch?v=L88Jpfbzh-4>

</details>

<details>

<summary>I know a seller who wants to go LIVE on Palmstreet, what do I do?</summary>

**Palmstreet** has a seller referral program. Inform the seller to apply to go live through **Palmstreet** by heading to the LIVE tab and clicking "Apply to Go LIVE." They can name you as a referral to ensure you receive your referral bonus.

</details>

<details>

<summary>Where can I see previous comments from my LIVE once it's over?</summary>

If you would like a record of the comments from your previous LIVE, you can message **Palmstreet** Support and they will be able to retrieve a copy for you.

</details>

<details>

<summary>How do I contact Palmstreet Support if I need help?</summary>

To contact the team for extra help, please follow Palmstreet Support in the app and send them a detailed message including screenshots when necessary.\
\
Watch our short tutorial [here](https://youtu.be/awIXAwcpsMQ?feature=shared).

</details>

#### Watch our short tutorial : Best Practices for LIVE SELLING

{% embed url="<https://www.youtube.com/watch?v=acL8tneBH1o>" %}

#### Watch our short tutorial : Best Practices for AUCTIONS

{% embed url="<https://www.youtube.com/watch?v=5FjOjHMQlEI>" %}


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