Community Guidelines

Community Guidelines for the Palmstreet Live Streaming App

Palmstreet's mission is to put people at the heart of commerce, empowering everyone to thrive. Our community is based on trust and respect, and we think it’s something special, so we’ve established our Community Guidelines to ensure Palmstreet can be a safe and trustworthy place to buy and sell together.

Whether you come to Palmstreet to browse, buy, or sell, our Community Guidelines apply to all Palmstreet users and all of the ways we connect, including but not limited to Listings, Comments, Messages, Images, Videos, and livestreams.

By using Palmstreet, you are subject to this policy across the Palmstreet marketplace and services, including all community spaces. Violations of these Guidelines may result in warnings, deleted content, removal of listings or restrictions to your account. We may also report certain harmful content or conduct to the appropriate law enforcement authorities.

As in any diverse community, you may encounter content on Palmstreet that you don’t like or agree with, even though that content doesn’t violate our Guidelines. If you encounter someone you’d rather not engage with, you can unfollow or block a user.

If you see something or someone on Palmstreet that doesn’t follow these guidelines, please report it to us and do not engage with users who behave inappropriately. Our team will investigate and take the appropriate action. If you have an issue with one of your orders, or with another user, please message us in the app at username PalmstreetSupport.

If you are a seller, please review our Seller Community Guidelines

Be Respectful

In order to maintain a safe and welcoming community, we expect Palmstreet users to be respectful in their interactions with others. We ask everyone to be kind, assume best intentions, and consider how your content, conduct, or behavior may be received by an audience with mixed sensibilities. We understand not everyone always sees eye-to-eye, but we do not tolerate harassment or other forms of bullying. Please review the Anti-Bullying Policy below for more information on what types of behavior we do not allow.

Inclusivity is central to our community, so we do not allow behavior or content that is sexually explicit, political, hateful, or excessively violent.

Be Safe

Do not post private communications, contact information such as your email address and phone number, or other personal details for yourself or other users in any public spaces on Palmstreet. Do not make threats or attempt to give out or request the personal information of others.

Do not engage in or glorify unsafe activities, which includes any acts, behavior, or misinformation that may endanger or physically harm yourself or others.

Be Real

It takes real people to build a thriving community. Please don’t engage in any behavior to impersonate or mislead others. This includes, but is not limited to implying a false affiliation with other individuals, groups, or brands. You may not use Palmstreet to collect personal data or content that doesn’t belong to you or to which you do not own the rights. Be respectful of the intellectual property rights of others.

While Palmstreet members are welcome to recruit human helpers, we don’t allow users to use unauthorized programs or other forms of automation (i.e. "bots") to participate on Palmstreet. This includes, but is not limited to, deleting and reposting content, liking, sharing, following, and unfollowing.

Don’t Spam or Solicit

Spam comes in many forms, but typically refers to posting unsolicited or unwanted promotional content over and over. This may also include excessively reposting the same item for sale. Spam can be a nuisance for other users, so please don’t do it.

Although Palmstreet sellers may offer eligible promotions in their shows, Palmstreet requires the use of our internal giveaway feature or adherence to our policies around Giveaway Policies and Game Policies. Do not ask for or otherwise solicit donations of money, goods, or services through our platform or by advertising a third party site. However, sellers are welcome to sell their products for any lawful cause to which they choose to donate proceeds on their own. Palmstreet does not verify donation receipt.

Keep Transactions on Palmstreet

You may not use Palmstreet to conduct transactions off the platform or offline. Sales that originate on Palmstreet must be completed through Palmstreet, including any discussion about details of the item or price negotiation. Purchases made by a child or other person using your device is still the responsibility of the primary user.

In the event of a dispute, Palmstreet does not cover buyers or sellers if any part of the transaction was taken off of Palmstreet.

Anti-Bullying Policy

Bullying is not allowed on Palmstreet. Bullying can mean different things to different people, but we define it as repeated or severe socially aggressive behavior from an individual or a group targeted towards another individual or group. Palmstreet reserves the right to evaluate bullying behavior in its sole discretion. Bullying includes but is not limited to the behaviors outlined below.

Harassment:

• Sending cruel or harmful messages or using other methods of contact (including tagging) to engage with a specific target without a clear and reasonable purpose

• Circumventing the block feature or continuing to engage with someone after they have requested not to be contacted

• Using derogatory language, violent threats, or encouraging self-harm even if intended as a joke

Doxing: Sharing someone else's non-public personally identifiable information

Denigration: Making personal attacks, publicly shaming or otherwise focusing conversation on negative information to demean another user

Brigading: Organizing or participating in a coordinated unwelcome action against a target including but not limited to abuse of the Palmstreet reporting feature

If you are being bullied on Palmstreet, do not engage with the aggressor(s). Contact us through the app at PalmstreetSupport and let us know, with as much detail as you can share, what happened. We must be able to verify the evidence you provide to us in order to take appropriate action against users for bullying. We take reports of bullying very seriously and expect users to act in good faith. Providing fake or misleading content to report bullying may result in action taken against your account.

We're here to help, but in some cases, Palmstreet may not be in a position to resolve matters of bullying.

• If you are concerned about bullying happening outside of Palmstreet, please first seek assistance from the appropriate party relative to where you may be experiencing these issues by reporting it directly through the appropriate channel. If severe off-platform bullying from another user is impacting you or other community members’ Palmstreet experience, we may take action against their account if we receive verifiable evidence of the behavior.

• If you are concerned about defamation or another civil issue, you may wish to seek legal advice. Palmstreet cannot serve as the arbiter of truth.

• If you are concerned about your safety, consult your local law enforcement authorities.

Off-Site Transactions Policy

Directing transactions off of Palmstreet is not allowed. While some users may conduct business through multiple venues, sales that originate on Palmstreet must be completed through Palmstreet. This includes any discussion about details of the item or price negotiation. Palmstreet reserves the right to review and classify off-site transactions in its sole discretion. Off-site transactions include but are not limited to the examples outlined below.

• Web addresses: You may not post or otherwise promote a URL, image, or other off-platform location with promotional offers or an invitation to facilitate any part of a sale off of Palmstreet.

• Referral codes: You may not post or mention a URL, code, or other unique identifier that directs Palmstreet users to join or otherwise conduct business through a non-Palmstreet affiliated service.

• QR codes: You may not post QR codes directing users off of Palmstreet for any reason unless affiliated with a Palmstreet-owned account.

• Off-platform communication: You may not request someone contact you by phone, email, or other means outside of Palmstreet’s established community spaces to support the completion of a transaction.