> For the complete documentation index, see [llms.txt](https://help.palmstreet.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.palmstreet.app/seller/palmstreet-shipping-guide/resolving-shipping-issues.md).

# Resolving Shipping Issues

- [How to handle lost and damaged packages with UPS](https://help.palmstreet.app/seller/palmstreet-shipping-guide/resolving-shipping-issues/how-to-handle-lost-and-damaged-packages-with-ups.md)
- [How to process order cancellations and refunds](https://help.palmstreet.app/seller/palmstreet-shipping-guide/resolving-shipping-issues/how-to-process-order-cancellations-and-refunds.md)
- [How shipping insurance works on Palmstreet](https://help.palmstreet.app/seller/palmstreet-shipping-guide/resolving-shipping-issues/how-shipping-insurance-works-on-palmstreet.md)