Trusted Seller Program
At Palmstreet, we're constantly evolving to create the most secure and sustainable marketplace for our growing community of sellers and buyers. Today, we're excited to share important updates to our Trusted Seller program that will help us maintain the high standards our community deserves.
What's Changing and When
Here's how becoming a trusted seller now works:
Why We're Making This Change
As Palmstreet has grown, we've strengthened our Risk Control system to create a more secure environment for everyone. The previous 5-order threshold was a great starting point, but we needed a clearer standard that truly represents consistent, reliable seller performance.
The new 50 unique buyers requirement ensures that the Trusted Seller badge signals genuine marketplace experience to buyers, which ultimately benefits both seller credibility and buyer confidence. This creates a stronger foundation for long-term growth and sustainability across our platform.
What This Means for You
Managing Cash Flow During the Transition
We understand that payout timing is crucial for your business operations. While Trusted Sellers enjoy fast payouts (available once the carrier scans the package), other sellers will receive payouts after orders are marked as delivered.
To help manage cash flow, we offer the Overdraft feature for sellers using Palmstreet shipping labels. This allows you to cover shipping costs before payout, keeping your operations running smoothly.
Tracking Your Progress
You can easily monitor your progress toward Trusted Seller status:
Go to Seller Hub → My Orders
Select "Delivered" to view all successfully completed orders
This view shows how many unique buyers have received their orders
The requirement counts all successfully delivered orders since you first joined Palmstreet, so your entire selling history contributes toward this milestone.
Our Commitment to Transparency
We know that changes to seller programs can feel unexpected, and we appreciate your understanding as we work to improve our platform. Whenever we make updates to seller requirements, we're committed to providing clear communication and adequate transition periods.
These updates aren't designed to limit anyone — they're about ensuring platform security and building a trusted marketplace where both sellers and buyers can thrive long-term.
Looking Forward
Palmstreet and our sellers share the same goal: building a trusted, thriving marketplace together. The strengthened Trusted Seller program is a key step in that direction, ensuring that this badge continues to represent the reliability and quality our buyers expect.
We truly value your trust and contribution to the Palmstreet community. Thank you for growing with us as we continue building something special together. 🌿
Questions about these changes? Our support team is here to help you navigate the updated requirements and make the most of your Palmstreet selling experience.
Last updated