How to put orders on hold
The Put on Hold feature lets you pause an order before shipping it.
This is useful when you need to delay shipping due to weather, buyer requests, or other reasons. Instead of tracking it manually, you can now manage held orders directly in Seller Hub.
When Should You Use This?
You can put orders on hold for situations like:
Weather delays: Protect plants, reptiles, aquatics, or other sensitive items from extreme temperatures.
Buyer request: A buyer asks you to delay shipment because they are traveling or unavailable.
Shipping coordination: You want to wait for additional orders before shipping.
How to Put Orders on Hold
This action is available in Seller Hub.
Open Seller Hub and navigate to Orders → Shipping Orders
Select the orders you want to place on hold.
Click Put on Hold, set a hold-until date, and optionally add a note explaining the reason.
Once confirmed, the order will appear in the On Hold tab.
You can also edit the hold expiration date or remove the hold when you're ready to resume fulfillment.
When the Hold Date Is Reached
If the hold date has passed, the order will display an overdue label to remind you that it needs attention. You can remove the hold when you're ready to ship the order.
Maximum Hold Duration
Orders can be held for up to 90 days.
We recommend arranging shipment as soon as possible. If you need more time, you can edit the hold expiration date, but it's best to communicate with the buyer in advance.
Buyer Notifications
When an order is placed on hold, the buyer will automatically receive a direct message notification. The message will include:
Reason for the delay (if you added one)
Expected ship date
Buyers can also see the On Hold status on the Order Details page. This helps keep them informed about the shipping delay.
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