How to report an issue using the Palmstreet app

Palmstreet offers an in-app issue reporting shortcut designed to make it simple to capture problems and send detailed reports directly to our engineering team. At this time, the feature is limited to whitelisted sellers only and is not yet available across all accounts.

How to submit an issue report

You can report issues by taking a screenshot in the app. After you capture the screenshot, you’ll have two ways to open the Issue Report window:

1. From the screenshot pop-up

   • A window will appear automatically

   • Follow the on-screen instructions to submit your report

2. From the share menu (during Live or Purge)

   • Open the share menu

   • Tap Issue Report to start your submission

How to report a bug

To help our engineering team troubleshoot effectively, please follow these steps when submitting a report:

1. Reproduce the issue

   • Try to repeat the steps that caused the problem

2. Capture evidence

   • Take a screenshot in the app that clearly shows the error or unexpected behavior

3. Add key details

   • What you expected to happen

   • What actually happened

   • Any error messages or unusual behavior you noticed

4. Submit the report

   • Open the Bug Report shortcut, fill in the required fields, attach your screenshots, and provide a clear description

5. After submission

   • Your report will automatically be sent as a Jira ticket to the engineering team for review and triage

If you have any questions, please reach out to Palmstreet Support.