How to fulfill a gift order
What is a gift order?
Buyers can choose to send eligible Shop and Marketplace orders as gifts. These orders are clearly marked and include:
A 🎁 icon or "Gift Order" tag
The recipient’s name and shipping address
How to identify a gift order
Gift orders are easy to spot and will be clearly marked in two places:
In Seller Hub > My Orders, gift orders are marked with a 🎁 badge next to the order number.
On the Order Details page, gift orders will include:
“🎁 This order is a gift” label
A reminder to contact the buyer directly if any details are unclear
How to fulfill a gift order
Gift orders are processed the same way as regular orders. No gift wrapping, printed cards, or special packaging is required.
Before shipping, be sure to:
Double-check the recipient’s shipping address.
Contact the buyer if you have any questions about the order.
Helpful information
Please avoid contacting the recipient directly, it might spoil the surprise! All communication should go through the buyer.
FAQ
Do I need to include a gift message or card in the package?
Nope! When a gift order is purchased, Palmstreet will automatically send an email to the recipient with the sender’s name, the items included in the package, and the gift message.
Can buyers send gifts to people who don’t have a Palmstreet account?
Yes! The recipient doesn’t need a Palmstreet account to receive a gift order.
Still need help?
If your question wasn’t answered here, our Support team is always happy to help. You can also browse the Help Center for more resources and commonly asked questions.
Last updated